Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Happy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say these headphones are awesome the clarity is great I can hear every instrument it's lightweight the battery is great the noise cancelling is very good I couldn't ask for a better product. I would recommend this product go out and buy this you will not be desapointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shanghai1125, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Amazing!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones truly are the best! They are extremely comfortable to wear – even with glasses – and the noise cancellation is truly exceptional. Taking meetings in office, on an airplane or train, listening to music – they're really a game changer! Also love that you can connect two devices at the same time, so switching from my phone to laptop is seamless!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulE!
We are thrilled to hear that your WH-1000XM4 headphones have been such a game changer for your daily routine. It’s great to know that they stay comfortable even with your glasses and that the dual device connection is making your life a bit easier when switching between your phone and laptop!
We appreciate your decision to go with Sony!
Best regards,
Estefany
Awesome headphones for the gym!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Bose quite-comforts died out on me. I took advantage of the recent sale for these and loves them. The noise cancelling feature is top notch and fits perfectly with no movement during squats and bench presses at the gym. Overall love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Claude,
That is excellent news! We are delighted that you took advantage of the sale and are thoroughly enjoying your WH-1000XM4 headphones. It's fantastic to hear that the noise-cancelling is top-notch and that they fit perfectly and stay secure even through your squats and bench presses at the gym!
Thanks for choosing Sony.
Best regards, Eliab
Great headphones all around!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the latest (mark 4) version of these wireless headphones. I really like them so far. They are very comfortable and do not feel like they are super tight on my head, as cheaper headphones do. The sound is, well, Sony: very good. I hesitated for a long time because of the price, but they are well worth every penny. If there is a negative, it’s due to the fact that the sound via Bluetooth is not as superior as wired headphones. However this isn’t really a negative at all, because it’s a given that wireless technology itself is just not going to deliver the same frequency range as wired audio. These are my walking headphones. So, I’m not going to be as attentive to the purity of sound as I would be if sitting down for a listening session. The extra features are useful (noise cancellation; ambience control)—however, they will drain the battery faster than using the headphones with those extra features disabled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cricket45, thank you for taking the time to write such an in-depth review of your experience with our WH-1000XM4! We are extremely pleased it suits your needs and expectations. We will surely take note of your inputs as we always strive to make this a better experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the 5 Star rating and for trusting Sony!
- Romeo
Great GYM and daily headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mainly use these in the gym. The sound is amazing and it makes me feel like im in my own little bubble with the supberb ANC. Keeps me focused. I wear these 2-3 hours at a time with no comfortability issues or ears overheating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gymjunkie, Excellent! Good to know you like the amazing sound quality, industry-leading noise cancelation, and comfortable fit of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great for frequent flyers
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Id be the first one to say that these headphones are expensive. However they are worth the money for the sound quality and sound deadening alone. I have to travel a lot for work and these have been added as a must have when packing. When turned on you can barely hear the hum of the engine of the plane. Screaming baby, no problem with these headsets. Sitting next to a constant burper or someone that clears their throats; no worries the headphones got you. Ultimately these headphones are worth every cent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SHAEC,
Thank you for choosing Sony!
We’re delighted to learn that your WH-1000XM4 headphones have become a vital part of your travel experience! It’s fantastic to see how their exceptional sound quality and top-notch noise cancellation are enhancing your work trips. Thank you for sharing your thoughts on the pricing of the headphones.
Best regards,
-Fred
Good sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. Good noise cancelation and battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NICHOLASD,
Thank you for choosing Sony!
We're delighted to hear that your WH‑1000XM4 headphones deliver very good performance, with strong noise cancellation and battery life. Your positive note means a lot—enjoy many more great listening sessions ahead.
Best regards,
-Fred
Excellent Noise Cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Sony headphones after reading positive reviews. They haven’t disappointed and the noise cancelling feature seems better than my AirPods. Time of use after charging is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerH, thank you for your positive feedback!
We're thrilled to hear that you are enjoying your Sony WH-1000XM4 headphones. Your appreciation of the noise-cancelling feature, especially in comparison to your AirPods, is greatly valued. We're also glad that the battery performance after charging exceeds your expectations.
Your satisfaction with our product is our top priority, and your review encourages us to continue delivering high-quality experiences. If you have any further feedback or need any assistance, please don't hesitate to reach out.
Thank you for choosing Sony!
Gus
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product Amazing comfort, I can where them all day. Great battery life. Love the technology, imbedded features and auto detection abilities. Also the thinner profile looks great and fits great while wearing. It feels secure, light weight and fits close to my head.
I would recommend this to a friendThey’re everything I wanted and more
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much!! I get overstimulated a lot and I really wanted a pair of headphones that had noise cancelling (I have a pair of AirPods but I feel like they don’t do much) and these are perfect. I wear them everyday, at home and at work and sometimes to sleep (they do stay on!) and they’re super comfortable. 10/10. I would buy another pair for sure.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kait,
We're so glad to hear that our WH-1000XM4 headphones are helping you so much with overstimulation. Hearing that they're a perfect fit for your daily life, from home and work to even for sleep, is what we strive for. We truly appreciate you taking the time to share your 10/10 experience. Thanks for choosing Sony.
Best regards,
Eliab
Relatively Good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and battery life are great. Sometimes the sound starts to skip like a scratched CD regardless of the device it's paired with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamH,
We're pleased to learn that you rated your Sony headphones 4 stars! It's fantastic to know the sound quality and battery life impressed you, as these are key strengths of your Sony WH-1000XM4 headphones. We appreciate you sharing about the occasional audio skipping, and your feedback is invaluable for continuous improvement. We would definitely recommend checking for any firmware update on the Sony Sound Connect app, as sometimes minor bugs can be fixed by updating the software of the unit.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
I’m so happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, sleek, light weight, and they sound amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yorixp, Fabulous! We're truly happy to hear about your satisfaction with the very comfortable fit & lightweight design and exceptional sound quality of your WH-1000XM4. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. As a musician I like to listen to my mixes on many different outputs...studio headphones, phone, bluetooth headphones monitors, car sound system. I wanted an over the rear blue tooth pair I ch could review my music or just enjoy others. I bought another pair right away for my guy! I love the voice recognition pauses so you can talk to someone else leaving them on. I would highly recommend this product. Oh! And it holds its charge beautifully. I charged mine 3 days ago and i use them daily. The only thing i could give a con to at this point is the ease of adjustent of headband sizes without hitting sensitive controls. Not really a con as prob just takes more familiarity. I have s small headHey, it's Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrienne, Excellent choice! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and very easy to use. They sit comfortably on my head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DustinP,
We're so glad to hear that you're enjoying the great sound quality and ease of use of your WH-1000XM4 headphones! We also put a lot of focus on comfort, so it's fantastic to know they sit well on your head. We appreciate you sharing your positive experience. Thanks for choosing Sony.
Best regards,
Eliab
Pricey but good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones overall. I got mine on sale for about 270ish and while it was still a little pricey, these are great headphones. Setup was relatively easy and the app offers many features, including a great eq (the headphones are too bassy out of the box), and different levels of ambient sound. The noise cancelation is amazing, and works well for bus rumbles and airplane noises. The battery life is also extremely good, and they dont need to be charged very often. They look very premium as well and dont look or feel cheap. My only gripe really is that the microphone isnt very good for calls. Besides that, I would highly recommend these headphones if you are willing to spend the money or wait for these headphones to go on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the dedicated app (Sony Headphones Connect) noise canceling function, battery life, and design of the headphones.
We also appreciate your review about the call quality of the headphones. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Keep the headset away from a microwave oven, wireless LAN device, etc.
-Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth device.
-Keep the headset away from a TV.
-Re-establish the connection between the source device and the headset.
-When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP with the computer. During a video call, sound quality may become low due to the conditions of the communication line.
-You can also check the settings of the app that you are using for mic sensitivity if available.
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good over ear headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Safe on the ear and works great at canceling outside noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, ElexisM!
We are so thrilled to hear how much you are loving your WH-1000XM4 headphones. It's incredibly rewarding to know that you find them safe on the ear and that they work so great at canceling outside noise. We designed these headphones to provide a comfortable and peaceful listening experience, and it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Great Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones do not disappoint. They have excellent, rich sound with plenty of bass to make songs thump. They connect seamlessly through Bluetooth and offer extended control through the phone app. For the most part, the headphones are comfortable for wearing and have nice padding. But after a couple hours of wear the pinch force begins to hurt. Overall they are great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brucey, Thank you for sharing your experience. We’re thrilled to hear that you’re enjoying the exceptional sound quality, seamless connectivity, and app control features of your Sony XM4 headphones. However, we regret to learn that you’re experiencing discomfort during extended use. We recommend adjusting the headband to alleviate pressure or taking short breaks to ease the strain on your ears. For further assistance, please visit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html. Hope this information helps! If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the WH1000XM4/L. Thank you for choosing Sony, and we hope you continue to enjoy your headphones! Sincerely, Maria
Very High Sound Quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these are absolute amazing. By far the best headphones I have ever had. I honestly cant really find a downside to them. Battery life is great, quite durable, high sound quality, fast connection, good app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CamdenM, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
A premium set of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A big step up in noise cancelling from my Sennheiser HD4.50BTNC headphones, sound quality is very good. Don't love the app, some of the things in it are not very intuitive. Touch on the right earphone can be quirky, too. Sometimes it doesn't recognize taps when I am deliberately doing them, sometimes I'm just adjusting the headphones on my head or moving my hand in that area and it registers a tap. I would recommend turning off the audible notifications in the app, when outside they can happen pretty often because of traffic or wind. Very comfortable for long listening sessions. Synced to my S9 easily, but I also have a Samsung 4k TV that it synced to, but has some issues maintaining connectivity, there are occasional dropouts in sound, not sure if that's the TV or the headphones. Over-all, despite the various quirks, quite happy with the sound and quality of these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave67r,
Great choice! We're glad to hear you appreciate this amazing headphones especially the sound of it. Good to know you're comfortable using the headphones. We appreciate your feedback regarding the app and some occasional sound skipping when paired with your TV. When connecting the headset to a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device. If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device. Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing this awesome feedback and for the 5-star rating! -Jess
Definitely buy these!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love them!! Listening to Pink Floyd with these headphones is literally heaven's gate. Best purchase ever! Battery life is amazing as well, noise cancellation is insane. I could have these on while chaos happens around me and i wouldnt even know/hear it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleyG, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl