Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- |
- SKU:
- 12202577
Customer reviews
Rating 4.7 out of 5 stars with 12499 reviews
(12,499 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
to a friend
Rated 4 out of 5 stars
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old Beat headphones finally gave out on me, so it was time for an upgrade. I heard about these headphones being fabulous. They are pretty lightweight and comfortable. The sound quality is excellent. I wish the battery life were a little better, although not terrible. I did turn off the automatic power-off feature because it would turn off while I was using it, so maybe that's a big reason for the battery life. I will miss the seamless connectivity between my devices that Beats provided. The touchpad seems to be very sensitive, which can sometimes be annoying. Oh, and can we talk about how pretty these headphones are? I love the tan-grayish color. Overall I would recommend these headphones.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brii,
Thank you for the review! We're glad to hear that you like the lightweight, comfortable design, and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Rated 5 out of 5 stars
Best Noise Cancelling Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best over the ear headphones I have ever purchased. Well worth the money. These noise cancelling works amazing and they are extremely comfortable. 5/5 would purchase again.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaimeE, We're thrilled to hear that you're enjoying the outstanding noise canceling feature, comfortable fit, and exceptional performance of your WH-1000XM4, especially considering its price. Thank you for choosing Sony! - Romeo
Rated 5 out of 5 stars
Don't wait no more to buy this amazing equipment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 headphones truly live up to their reputation as premium noise-canceling headphones. From the moment you put them on, the active noise cancelation (ANC) is remarkable, blocking out a wide range of background noise, from chatter to engine hum on flights. The sound quality is outstanding, delivering crisp highs, deep bass, and a balanced midrange, making them perfect for music lovers and audiophiles alike. Setup is straightforward, especially with the Sony Headphones Connect app, which allows you to customize the sound profile, noise-canceling levels, and other features like adaptive sound control, which adjusts the ANC based on your environment. The headphones also support multiple codecs, including LDAC, ensuring high-quality audio streaming for compatible devices. One standout feature is the multipoint Bluetooth connectivity, allowing seamless switching between two devices—a big plus for those juggling work calls and entertainment. Additionally, the "Speak-to-Chat" feature is clever, pausing audio when you start talking, though it can be overly sensitive and trigger unintentionally. Thankfully, this can be toggled off. Comfort-wise, the WH-1000XM4s feel amazing for extended use, with plush ear cushions and a lightweight build that makes them barely noticeable during long listening sessions. The carrying case is thoughtfully designed—compact enough to fit easily in backpacks while still offering ample protection for the headphones. The battery life is impressive, offering up to 30 hours with ANC on and quick charging that provides several hours of use in just 10 minutes. The built-in microphone is decent for calls but not stellar—it picks up your voice well in quiet environments but struggles slightly in noisy settings. Alexa and Google Assistant integration are convenient, though voice commands can sometimes feel a bit slower to respond. Overall, the Sony WH-1000XM4 headphones are an excellent choice for those prioritizing top-tier noise cancelation, sound quality, and smart features. While there are minor areas for improvement, they remain one of the best options in their class. Highly recommended for frequent travelers, remote workers, or anyone looking to immerse themselves in high-quality audio.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Thank you for sharing your positive experience with your Sony WH1000XM4! We're thrilled to hear you like the exceptional noise canceling feature, outstanding sound quality, ease of setup, especially with the Sony Headphones Connect app, seamless Bluetooth connectivity, comfortable fit, and overall features of these headphones. We appreciate your feedback about the call quality, Please make sure to download the latest firmware version of the headphones for optimal performance. Thanks for choosing Sony! -Sam
Rated 4 out of 5 stars
Superior ANC, Lacking Bass, Minor bugs.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went from the Skull Candy Crushers (BASS) to these because I didn't like some of the features of the SCC. The GOOD..... The ANC and Ambient sound on these headphones are amazing, best I've ever experienced. I truly enjoy the comfortability of these headphones, and the Capacitive Touch Interface is very responsive and and takes immediate action. For example, changing to the next track happens in an instant. The Bad.... However, the volume control only seems to increase incrementally and like like a slider feel. So it takes 10 swipes up to go from 0% volume to 100%. The bass on these headphones are lacking, but the audio has a luxurious balance of mids/highs. Sometimes the ANC or Ambient noise gets stuck and makes the sound quality on my Mac sound distant and not very clear. The battery life doesn't really seem like 30 hours, but I haven't taken the time to test it throughly
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendRated 5 out of 5 stars
Love My Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been wanting these headphones for years and i’m SO happy I got them! the noise canceling is great for me and I love how they fit too.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendRated 5 out of 5 stars
Amazing quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of actual real good quality headphones and can say these are amazing. Battery life is amazing that I don’t have to charge every day but rather now and then. Noise canceling is so good that when i take my headphones off i can hear everything and it makes me wanna put them back on. Would recommend for sure
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisR,
That's great! Congratulations on your first Sony Headphone! We are truly happy knowing that you are pleased with the overall quality like the battery life and noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking and turn off the voice guidance feature. Thanks for choosing and for recommending Sony! - Marco
Rated 5 out of 5 stars
Good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It work amazing, super comfortable on the ears and the battery life is pretty good. I forgot to charge them one time and they still lasted me like a whole day when I used it. These also charge pretty quick for the battery life, overall it’s a good product for the price
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nrkn, Thank you for the great review! We're very pleased to hear that it works amazing and you like the comfortable fit, excellent battery life, and overall performance of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Rated 5 out of 5 stars
Outstanding noise canceling/ great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed nee headphones after my kid started using my last Sony headphones and these did not disappoint. The sound is great and the touch controls on the headphones is easy to use, they are very comfortable to wear even after many hours. The noise canceling is outstanding and i could not believe how much it cut down on surrounding noise. Totally worth the price would definitely by another pair if I needed to.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RubenG,
Fabulous! We're delighted to hear your satisfaction with the amazing sound quality, comfortable fit, noise canceling features, ease of use, and overall performance of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Rated 5 out of 5 stars
Noise Cancelation a plus!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performed better than expected. Noise cancelation was the best I have experienced. I was on a 4 hour flight, on a plane with a loud engine. I selected NC on.. and I heard little.to no engine! When I turned the NC off.. i hard the loud, irritating engine noise everyone else was hearing. NC on.. music heard clearly, and I slept like a baby!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DesJ,
Thanks for choosing Sony!
It brings us great joy to hear that you had such a wonderful experience with the WH1000XM4! We're thrilled that the noise cancellation exceeded your expectations, especially during your long flight. It's fantastic to know that our headphones allowed you to enjoy your music clearly and get some restful sleep despite the loud engine noise. Thank you for sharing your feedback, and we hope you continue to enjoy your headphones on many more journeys!
Best regards,
-Fred
Rated 5 out of 5 stars
after 1 month so far it’s great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones, sound quality are 10/10! I downloaded their app and messed around with their equalizer to maximize the audio quality.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Giesel,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WH1000XM4 headphones and their exceptional sound quality! It’s wonderful to know that the app and equalizer features have helped you tailor the audio experience just the way you like it. Your positive experience means a lot to us, and we’re grateful for your thoughtful feedback. Thank you for sharing
Best regards,
-Fred
Rated 4 out of 5 stars
Not the best for cutting out crowds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've always wanted this pair of headphones the moment I saw them on social media. This silver color is very aesthetic to me then I finally took the risk and bought them. After owing these for a week there are two things I'm a little disappointed about Number one: The noise cancelation is a 7/10. While it's really good at blocking out low noises and hums it doesnt really block out large crowds (granted, the picture I took at my high school.) If I do want the crowds to be blocked out I have to turn them up a lot. Number two: The ear cups feel a little small at times especially when it's really hot in Florida but all I have to do is adjust the headband. Other than that I would recommend these to a friend or two. 7.1/10
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FaithW,
We appreciate you sharing your detailed feedback on your WH-1000XM4 headphones, and we're glad you finally got the aesthetically pleasing silver pair you wanted. We understand your disappointment that the Noise Cancelling is rated a 7/10; while our HD Noise Canceling Processor QN1 excels at blocking consistent, low-frequency sounds (like engine hums), high-frequency, sudden noises (like chatter in large crowds) are inherently more challenging for any noise-canceling technology to eliminate completely, often requiring a volume increase for masking. We also recognize that ear cup size and comfort can be difficult, especially in hot climates like Florida, and we're glad adjusting the headband helps you achieve a better fit. Thank you for still recommending the WH-1000XM4 to friends!
Best regards, Eliab
Rated 5 out of 5 stars
SECOND TO NONE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE LOVE LOVE these headphones! The sound is crisp and clear. The design and color.... perfect. The noise cancelling feature is amazing! I had to look up how to change the setting that automatically turns off the headphones whenever I talked or even coughed....yes it was that sensitive. After I fixed the setting, I have to say these are the best and most comfortable noise cancelling headphones I have ever owned. Worth the extra $$ for this new version!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Butter29cup,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Rated 5 out of 5 stars
Better than Beats Studio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a beats studio for over a year before this, difference I notice is way better noice cancellation, bass is also a plus... more hard bass hits... vocals is alright... beats studio dont stay behind much... battery is better... would i go back to beats studio after trying these? Never... I already bought another set for my brother in the same week, especially on sale for $278... touch sensors havent got used to them yet but the best feature is you take em off the music pauses you put them back and plays automatically
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peewee
Very nice! Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
David
Rated 5 out of 5 stars
Xm4’s are nice :)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic set of headphones that has lasted the test of time. the anc on this pair is excellent and for sound quality some might say its a bit too bassy but, i’d say for the average consumer its a great out of the box response and comes with its own app to customize in eq.good investment that will last you years.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leethegreatx,
That's truly fantastic to hear! We're thrilled your Sony WH-1000XM4 headphones have stood the test of time and continue to impress you.
Your feedback perfectly captures what makes the WH-1000XM4 such a beloved model: excellent Active Noise Cancellation (ANC) that truly performs, and a sound profile that delivers a great "out of the box" experience for the average consumer. We're also glad you highlighted the Sony | Sound Connect app with its customizable EQ – that's precisely why we include it, to allow users to fine-tune the sound to their personal preference, whether they want to adjust the bass or any other frequency.
Thanks for choosing Sony, have a nice day!
DiegoV
Rated 5 out of 5 stars
Best headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is in my opinion king when it comes to headphones! I have owned these well over a year now and wanted to hold off on writing a review to see how the battery would hold up on these over time and let me tell you. Its battery is just amazing as well as there sound and everything else! They continue to impress me!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yasser, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Rated 4 out of 5 stars
Awesome Sound Quality, Stellar Noise Cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend for sound quality & noise cancellation. They are excellent at cancelling low-frequency and low-mid frequency noise, but not so much with high-frequency ambient noise. However once you increase the volume when listening to audio, the high-frequency noises are practically non-existent & inaudible. I hesitated before purchasing this product since it's a big investment. The experience is AMAZING so far with sound quality, noise cancellation, built quality, and battery life. I'd strongly recommend this product and can gladly say that this is one of the best headphones out there.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendRated 5 out of 5 stars
Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has a very durable headphone battery with all the features that come with it but there’s a little bit of a trouble when it come to pairing it with a device that is not android and that’s why there’s a app for it but overall is a very good headphone very light and good noises canceling
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanT, We are glad that you are enjoying your new noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Rated 5 out of 5 stars
THE BEST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever! The sound quality is unmatched. Truly sound cancelling. These are the best heaphones I've ever bought! Battery lasts me almost 40 hours. I use them at work in 8 hour shifts and it lasts me monday-friday.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnitaM,
Awesome! We're delighted to hear your enjoyable experience with the superb sound quality, long battery life and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
Rated 5 out of 5 stars
Best over the ear headphone on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with my purchased of the Sony WH10XM4 headphone and they’re the best over the ear headphone on the market. For me they offer terrific audio performance, quick battery charge, longer hours playing time and they’re very comfortable to wear while sleeping…. The sound quality is superb, excellent bass, nice equalizer and the best active noise cancellation on the market.. Multi purpose headphone.. You want be disappointed with the headphone!!!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flip, Amazing! We're glad that you like the sound quality, noise canceling functions, comfort, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Rated 4 out of 5 stars
A few annoyances but overall well worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love almost everything about these headphones. Pros: light weight, amazing sound, grey battery life, the material used for the headphones and case are great, features like the auto pause when talking,and the app that goes with the app allows a decent amount of customization of sound (base, treble, etc) Cons: the auto noise cancelling is very finicky. Several times sitting in the car it would make an odd sound similar to having one window of your car open. As if it cannot equalize. The headphones do have a feature to connect to a second device (needs to be turned on manually) but I’ve had it reset several times. The app that is great is also not so great. Mainly because the app stays active one phone and kills the battery. Lastly, the grey or silver stains SUPER easily. It was the last pair in stock, or I would have gone with a different color. Overall, a strong buy. And these replaced the Bose QC135
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ac107534, We regret to hear that you're having concerns with this WH1000XM4. We apologize for the inconvenience. The noise-canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. When you connect headphones to a device, both the music playback (Media audio) and the phone call function (Call audio) are connected simultaneously. Most headphones allow multiple Bluetooth® connections to audio devices, however, to switch sources, you would need to go into the Bluetooth settings, disconnect the current source, and then connect the source you want to use with the headphones. Unlike many other headphones, the WH-1000XM4 headphones support a Multipoint connection. This means that the headphones can switch easily between two audio sources without needing to go through the normal Bluetooth reconnection process. For more details, please check the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Usage hours may be different depending on the settings and conditions of use.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
When the outside of the unit is dirty, clean it by wiping it with a soft dry cloth. If the unit is particularly dirty, soak a cloth in a dilute solution of neutral detergent, and wring it well before wiping. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the surface.
We're glad to hear that you love the weight, sound quality, and battery life of this unit. The WH-1000XM4 headphones blend our most advanced noise-canceling with exceptional sound quality and a range of smart features for an unrivaled listening experience.
Thank you for choosing Sony! Jay


















