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Customer Ratings & Reviews

Your price for this item is $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12505 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 12,505 reviews
  • Rated 5 out of 5 stars

    Sony is king

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphone on the market So Comfortable on the ears and the bass sounds amazing. The sound quality is top tier Go buy it now while it’s on sale

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Whatup,

      Amazing! We're thrilled that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, good noise cancelling. I can’t hear my roommates loud keyboard anymore

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timothy,

      We are really happy to hear that your new headphones are providing the peace and quiet you need to focus!

      The industry-leading noise cancellation in the WH-1000XM4 is specifically designed to filter out a wide range of frequencies, including those sharp, high-pitched sounds like a clicking keyboard. By using our Dual Noise Sensor technology and the Integrated Processor QN1, the headphones can effectively silence the world around you, allowing you to stay fully immersed in your music or work without any external distractions.

      Thank you for making Sony part of your daily listening.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend loves his headphones, super comfortable, great battery and great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MatthewM,
      Nice! We're glad to hear that your boyfriend loves his new WH1000XM4 for having such a comfortable design, great battery life and awesome sound quality. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best noise cancelling for your buck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is amazing wish they were a little louder when listening to music. I use them alot when I watch tv and the sound quality is top of the line. They are also very comfortable on your ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Steviee227,

      Thank you for the 5-star rating and we're glad you like the sound quality and comfort of the headphones. We recommend using the Sony headphone connect app to maximize the audio quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Still the king of ANC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like everything about these headphones. I've watched several review videos for these and they hold true to all the hype. Great sound quality, ANC, comfort and features. All this with an app that takes it way over the top.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Surfacepro7,

      We're thrilled that these headphones have lived up to your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one but broke i love the audios on these headphones perfect for my 5k runs or gym workouts overall my favorite

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, JuanB!

      We are so glad to hear you’re back to using your favorite headphones! It’s awesome to know that the WH-1000XM4 is your go-to companion for those 5K runs and gym sessions. We designed them to deliver that perfect audio experience to keep you motivated during your workouts.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great sound and ANC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, plus awesome noise cancelling feature. I recently used it on a flight and I could not be happier, I enjoyed the movies and entertainment in flight very much Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Chico,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your WH1000XM4 headphones delivered great sound and impressive noise cancelling during your flight. It's wonderful to know they made your in-flight entertainment more enjoyable. Thank you for your recommendation and for sharing your experience with us—it truly means a lot.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Excellent wireless headphone and microphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the XM3 in late July, and I was very satisfied with the sound quality, deep bass, and long battery life. But, the microphone was just ok, at least according to my friends. A week later, the XM4's were announced and I decided to return my XM3 within the return period, and purchased the XM4's instead. Same high quality sound and long battery life, but music/videos stop playing when the headphones are removed (a nice touch) and there's a significant improvement in the microphone voice quality. Yes, I had to pay a premium over the XM3, but it was definitely worth it since I'll be making a lot more video calls in the foreseeable future.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SweetSweet,

      We are happy that you're satisfied with your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and solid ANC, a good budget option

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, DavidO! We are so happy to hear that you are enjoying the excellent sound quality and solid ANC of your WH-1000XM4 headphones. We developed these headphones to provide a premium listening experience with industry-leading noise cancellation, all while being a great value for our customers. We're delighted to know you're happy with your purchase. Thank you for choosing Sony! Best regards, Gus, Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Great gift for yourself or a loved one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality with great feel to it and plus the light weight it makes it feel premium but where it shines is with the sounds. You can alter the setting to find what’s just right for you. It’s a great gift too would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FranklinL, Awesome! We're thrilled to hear that you appreciate the amazing quality, premium feel, and lightweight design. It's great to know that the sound customization options have enhanced your listening experience. We agree that the WH-1000XM4 makes a fantastic gift, and we appreciate your recommendation. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    AMAZING SONY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best. Its sound is incredible. Its build quality is definitely perfect. It is 100% comfortable. Its 30-hour battery is powerful. I have no complaints. I love them and miss them when I'm not wearing them. Amazing SONY.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GerSabriam! Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl Sony_US

  • Rated 4 out of 5 stars

    Sound Amazing but…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had doing so much on what headphones would be best for me I’ve tested out almost every mainstream headphone the Bose , Beats , Apple & of course Sony I honest feel like these headphones sound the best out the box without Eq , the bass and tremble & balance it’s great for my eyes thr only issue I have with these headphones and maybe it’s most headphones is the comfort level I would give a 3out of 5 because the ear cushion is tight causes my ears get fatigued after long hours of use .Overall amazing headphones I would recommend especially when they are on sale !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, JohnO! We're delighted to hear that after trying numerous headphones, you've determined the WH-1000XM4 offers the best sound quality right out of the box.

      Our goal in designing these headphones was to provide a premium audio experience with an exceptional balance of bass and treble, so it's fantastic to know you're enjoying their performance.

      However, we are genuinely sorry to hear about the discomfort you've experienced with the ear cushions. We completely understand that comfort is a critical factor, especially for those extended listening sessions where one might want to immerse themselves in their favorite music or podcasts for hours on end. We sincerely apologize for any inconvenience this discomfort may have caused you, as our intention is to ensure a pleasant and enjoyable listening experience for all users.

      Your willingness to recommend these headphones to others means a great deal to us, and we are grateful for your support and confidence in our product.

      Once again, thank you for choosing Sony and for sharing your valuable feedback with us! We hope you continue to enjoy your WH-1000XM4 and that they enhance your listening experiences in the future.

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have fantastic sound quality, great noise cancelling, and are very comfortable to wear. I think I am semi-sensitive to noise-cancelling headphones, where having active noise cancelling (ANC) on for too long causes headaches with most headphones. While not non-existent for these headphones, I have not noticed the ANC to cause very much pain at all. They are very pleasent to wear. I reccomend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkP,

      Very nice! We're glad to hear that you like the sound quality, noise canceling and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    My XM400.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Behaves just as I want it to be. When I talk the music stops and then it starts again! Amazing! The comfort is so amazing - doesn’t hurt my ear even though I have been using it for over 3 hours. I am very impressed by the look - simple and elegant.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AyushP, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Glad I waited for these to come out!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me a little while to get used to controls on these and to take advantage of the many features but I love these headphones! They are comfortable, great sounding and the noise cancellation is amazing (almost scary that you can not hear anything else when it's on!) I only wear headphones when I absolutely have to, I will always prefer being tuned into my surroundings but when I need to tune out or keep the room volume down, these are the way to go. The two bluetooth device pairing is great too because I use these on my LG TV and also with my iPhone without having to pair them again. The pause feature when I remove the headphones is awesome and the motion control on the right side took a bit of getting used to but now it comes more naturally to me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thetadude, Excellent! We appreciate your detailed review. We are also glad that you like the comfort, sound quality, Bluetooth, and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    10/10 highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these have truly been the best headphones, even for running. the sound and quality is truly amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelinaB!
      Thanks for sharing your review with us! We are thrilled to hear that your WH-1000XM4 headphones are working out so well for you, even during your runs. It’s great to know they’re keeping up with your lifestyle and providing the sound quality you were looking for.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Good for my daughter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teenage daughter pushed to purchase the headset, It has good noise canceling features. They are comfortable, easy to charge, the battery last a long time and look good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi M23Robert, You've made an excellent choice! We're glad you're enjoying the excellent noise canceling feature, comfortable fight, easy and quick charging function, and long-lasting battery of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great cans!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset was an upgrade from the XM2's. The biggest changes are to active noise cancelling and build quality. After using both headsets side by side, the active noise cancelling is much better on the xm4's than the 2. This headset is also lighter and makes it easier to have on for extended sessions. Battery life does seem to have taken a hit but this can be improved by disabling "speak to chat" and "DSEE Extreme". I didn't find any noticable reduction in sound quality by turning DSEE Extreme off but did gain quite a bit of battery life. All in all these are an excellent set of headphones, you won't be disappointed. P.S. Its also awesome that you can connect multiple devices via Bluetooth and switch as needed!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pulk87, We are glad that you are having a great time with your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent Sony_US

  • Rated 3 out of 5 stars

    The King of Mediocrity!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the headphones that are considered the models to beat in the world of active noise cancelling Bluetooth, these are remarkably mediocre. They aren't terrible by any stretch, but they just aren't great. For the $300 price range they seem to hover around it's not unreasonable to expect more than one or two great features. After a week with them and deciding I didn't want them my wife tried them and decided neither did she. We will be returning them shortly. Their packaging is impressive. For a pair of over-ear headphones the fact that they be kept in an included hard case the size of a hardback book is really shocking. The case has room for a charger, a standard aux cable, and even includes a little adapter for airplane audio. There's also enough space for an additional dongle, like maybe a wall plug or my AirPods Pro. They were designed with travel in mind and that shows in the case. The noise cancelling is amazing. When it is set to full there is simply no noise. They don't strongly deaden the noise, they basically eliminate it. It's obvious that part of it is simply from their excellent build, since with noise cancellation turned off they sound like I've buried my head in a pillow. Turn the noise cancelling on and it's like being in an isolation chamber. But turn the noise cancelling to transparency mode and the cracks start to show. Transparency mode is, in a technical sense, piping the outside world in. In these headphones that is exactly what it sounds like. Like I'm listening to the real world through a pair of tinny speakers. It may be nice for a sentence or two listening for a pilot's announcements, but every time I tried to have a conversation with it on the delay and the poor sound quality made it utterly useless. On top of that it doesn't offer much directionality, so if I wanted to hear someone coming I could determine that they were coming but not from where or how far. The sound quality itself is tolerable, not unbearable but not particularly good. Maybe in a noisy environment the strong bass would be helpful, but both my wife and I found that it simply made the vocals harder to hear. I almost considered it an advantage when working since I could put on some music and the quality was mediocre enough that I didn't want to jam out to it. That's not exactly a great sales pitch though. "Spend $350 and you won't get distracted by enjoying your music too much." Admittedly I did not test out Sony's LDAC codec, which might have helped. But when the music format I'm already using sounds really good on other devices I own I am not going to invest in a new format for a single device. The fit wasn't good at all. I have a decently large head and found that I had to really fuss with the earcup angle to keep my inner helix from rubbing on the driver. My wife has a fairly small head and even at the smallest diameter the top of her ears were getting pushed down. That said the lightness certainly helped with long term comfort. The controls were, to be perfectly blunt, borderline unusable. With nearly everything being controlled by touching the right earcup it was a wild guess if anything would work. Can't touch too softly or too harsh. Have to place it correctly, not too high or too low. Play/pause was basically non-existent. It's supposed to be in the center, but it always took about four tries at different places for it to work. Sometimes I just hit the side of my head several times and hoped for the best. Volume controls were uselessly incremental, taking several swipes to adjust to any meaningful degree. Turning the noise cancelling on or off via the button on the left ear cup was a guess, particularly because a long press on that button recalibrated the noise cancelling mode. I suppose perspective is everything. If someone had never spent a few hundred dollars on headphones before these would have been great. And maybe if someone is constantly traveling the small size and travel features would be pleasant, though I think you could do better with a pair of active noise cancelling earbuds if size is really a concern. The rest of it is so mediocre or unusable that I couldn't imagine a situation where I'd want to bother, certainly not for $300+. Maybe they'd be an easier recommendation at the $170 range.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyAndRobert, Thank you so much for sharing your experience. While we are glad to hear that you are happy with the Noise cancelling feature, we are sorry to hear that the WH-1000XM4 did not meet your expectations when it comes to comfort, sound quality and touch controls. We have taken note of your feedback as this will help improve our product.

      We hope that you consider Sony again in your future purchases.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best over the ear wireless headphones. everything you could hope for. Long battery life, good volume and sound clarity, Very comfortable. They are soild all the way around, you won't be disappointed, better than my Bose NC700.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Editcrew, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US