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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12507 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 12,507 reviews
  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best over the ear wireless headphones. everything you could hope for. Long battery life, good volume and sound clarity, Very comfortable. They are soild all the way around, you won't be disappointed, better than my Bose NC700.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Editcrew, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome audio quality, very good bass and I can hear all the small details on each song and movie. The headset construction quality is amazing, the touch is texturized, and keep it tight. Very good ANC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Icaro, Awesome! We are so glad to hear that you are happy with the sound quality and Noise-canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony-Wireless noise-cancelling headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is good, noise cancelling is supper! Battery life is amazing and it charges very fast. I will and have recommended this to family and friends.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your wonderful review of the Sony WH-1000XM4 headphones, KyleM!

      We're thrilled to hear that you are enjoying the superb noise-cancelling feature, impressive battery life, and fast charging capabilities. Your recommendation to family and friends means a lot to us. We appreciate your support and are delighted that our product has met your expectations.

      Enjoy your listening experience, and thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Sony >>>>

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, great sound, they cancel noise as soon as their turned on and the battery life is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ashri,
      Nice! We are thrilled to hear that you are pleased with the audio quality, noise canceling capability of your new Sony WH1000XM4 and how it perfectly fits to your head/ear. Also, we're glad that you appreciate the long battery life of the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and comfort while wearing. Touch controls work well on the right ear cup. Battery life seems good as I used them most of the day for video conference calls as well as some music in between.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DG080,
      Awesome! We're glad to hear that the XM4 Noise-canceling headphones suits your needs and expectation. We love to hear that you are enjoying the excellent sound and comfort of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Best Over the Ear Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my sony headphones, they are super comfortable and very easy to use. The app features are great becuase you can connect them to another device and they will switch connection based on what your doing. Battery lasts long and it takes less than an hour to get a full charge. Noise cancelation is excellent!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alexa,

      Great! We're glad that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Very comfortable & excellent noise cancellation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable headphones with excellent noise cancellation. Very good sound quality. The only issue I faced is with connecting iPhone and Macbook at the same time. When connected to 2 devices and I pay and stop audio from Macbook and later try to play from iPhone, it doesn't play. I need to disconnect Macbook in order for audio from iPhone to play.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top of the Line

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! They sound really good, they fit comfortably, and they last long. The Bluetooth connects quickly and reliably. The app in not the best but it is functional. These are top of the line headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Person, We're thrilled to hear you love the excellent sound, great fit, easy Bluetooth pairing, and overall features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Hearst and very impressed. Comfortable on long flights and excellent sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Novelwriter,

      Thanks for the wonderful! We're thrilled to learn the WH-1000XM4 headphones made such a strong first impression. It's fantastic to know they're providing both exceptional sound and the comfort you need for long flights.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    The best headphones!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Sound is amazing, very comfortable, long lasting battery. Sony makes the best headphones. Superior to bose and the very overrated beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi techman1991, Fantastic! We're thrilled to hear you like the amazing sound quality, comfortable fit, excellent battery life, and overall features of your Sony WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent connectivity and ANC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best wireless headset I have ever bought. Excellent ANC. It connects faster with my Bluetooth than any other headset I ever had. Crystal clear sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your incredible review, DimitriosK!

      We are absolutely thrilled to hear that the WH-1000XM4 is the best wireless headset you have ever bought! That is wonderful feedback.

      It is incredibly rewarding to know that you are enjoying the excellent Active Noise Cancellation and the crystal clear sound quality. We also appreciate you highlighting the seamless performance of the Bluetooth connection; we strive for that quick and hassle-free pairing experience.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Fantastic Pair of Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent bass and quality of sound, has all the essentials. The only nitpick I have would be the volume is not the highest I’ve heard, but with the noise canceling that might be negligible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AvgAudiophile,

      We're glad that you like the sound quality and noise canceling function of the headphones. We also appreciate your opinion about its volume. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). You may also find these steps helpful:

      -Turn up the volume of the headset and the connected device.
      -Connect the Bluetooth device to the headset once again.

      Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these as a gift for myself and find the quality of this headphone set very good. Comfortable on ears and clarity of music is very good! Perfect to listen to my own music without disturbing others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QueenBee, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent noise cancelling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. I had the XM3 but the best selling point was ability to connect with multiple devices at the same time. Often used for travel, noise cancelling/isolation is very good, almost scary good. I like the ability to automatically detect for certain sounds or quickly turn off noise cancelling when needed. For sound quality, there's a very balanced sound. They don't have the strongest bass or the loudest max volume. Overall very well worth the price, especially if you can catch them on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhilA,

      We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Quality and Noise Cancelling in these are absolutely excellent. Best noise cancelling headphones you can buy. Much lighter than the Airpods Max and more comfortable for long durations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi chaitthegreat,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Awesome Noise-Cancelling and Multiple devices

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have recently purchased this Headset for the Noise-Cancelling feature and it didn't disappoint. It is super comfortable and I can wear it all day and not even notice it. You can pair it to two different devices simultaneously, had a little trouble setting up my iPhone and Windows Desktop but once the firmware update installed it works. One downside in Windows is that it treats the headset as two different audio devices, a windows audio and hands free device, which cuts off my music when a call comes in in Windows. I wish I could hear the music at much lower levels when I do get a call, I have a much cheaper USB Headset that does this because it treats the audio as one device instead of two. Other than that I love this product, switching between devices is great. I can be listening to music on my iPhone and answer calls on the desktop and it will automatically switch back to my iPhone music when I hang up the call. Pros: very comfortable, awesome sound quality, and you can connect to two devices at the same time. Cons: not so easy to set up on multiple devices at first, windows treats the audio as two different devices and not a big fan of speak to chat feature, rather use the alternative of holding the right ear cuff to talk.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CNNV,

      Good to know that you like the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the multipoint function on a computer and Speak-to-Chat function is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Buy it on sale if you can

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pricey but the quality shows. I got mine when it was over 100 dollars off so that's probably the only time it's worth it. No complaints with any aspect of the sound quality though. Touch controls are annoying though. Still an overall much better deal than the Airpods Max, especially when these are on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BasedGod,

      Thank you for the review and we're glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great pair of headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this pair of headphones! I've been eyeing it since last year and finally decided to purchase a month ago since it was on sale. It's my first pair of noise-cancelling headphones, and I was definitely impressed by this feature. Sound quality is great, and I find it's pretty user friendly. As someone who wears glasses, I found it was comfortable to wear and didn't make my glasses dig into my head, which a previous headset of mine did. Can't wait to continue using it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiaangelaO,

      You made the right choice! We're glad to that you love the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Recommend for hyperacusis

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these to help with hyperacusis and auditory processing issues and I recommend them. The active noise cancelling is great and surprisingly adjustable through the app (which you need to download to use them). I wear these every day and they especially help in places that are loud or have a lot of background noise. They are comfortable and the battery lasts a long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AveryD,
      Thank you for your recommendation and we are delighted to hear that the noise canceling feature of our WH1000XM4 was able to help you deal with hyperacusis. Also, having a long battery life and comfortable design, listening to music is enjoyable. We will do our best to create more products like this that can help and entertain our valued customers. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been wanting a comfortable set of over the ear ANC headphones. Went back and forth between the Bose QC35s and the XM3s. Finally decided to get the XM4 based off other tech reviewers. They sound great, light and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jorge, you definitely made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph Sony_US