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Customer Ratings & Reviews

Your price for this item is $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12507 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 12,507 reviews
  • Rated 5 out of 5 stars

    Get them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Great noise cancellation. Good volume and look. Excellent stylish case. Outstanding over the ear headphones. Long lasting battery life and pretty comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestHeadphones, Great! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best looking headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a college student, I have used these headphones almost every day walking from class to class as well as studying. They have the best sound and bass you'll find in any other headphone and they also work extremely well when working out. My favorite thing about them is that they are stylish. A lot of other headphones stick out and look too big on your head but these are slim and work amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PeytonV,
      That's awesome! This brings us joy knowing that you are pleased with the audio and bass quality of our Sony WH1000XM4. We're also happy to hear that you like the design of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing Sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound amazing, they don't feel heavy on the head. Very premium feeling. I can wear them all day long with no discomfort and long battery life. Definitely buy for amazing sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jerry, Thank you so much for your awesome review! Happy to hear that you are glad with the sound quality, premium quality, comfort and battery life of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, light and great sound. Noise canceling works great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello rick,
      Nice! Thank you for giving our WH1000XM4 5-star rating for your sharing your feedback. We are pleased to hear that you are satisfied with the lightweight design, comfortability, awesome sound quality and nice noise canceling capbility of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best headphoene

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't believe how this headphone beat the beats headphone and probably other headphones. To get most of it download the Sony headphone connect where you can adjust the equalizer of your choice and other features. It truly has the best noise-canceling, unique hand motion control like, just cover the right side with your hand and noise-canceling will deactivate and when set to stop music when you are talking it will stop for a while depends on how you set it. May set it to auto-off when you removed it from your head and the best part of it when on cord mode it does not consume batteries, unlike other headphones. Best sound wireless so far I'd tried and definitely recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FASTCHARGING,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These head phones are amazing, the sound is perfect, the battery life is good, and the fit is perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AyanaM, Thank you for this amazing review of your WH-1000XM4. We're glad you love the exceptional sound quality, amazing battery life, and overall fit of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Wanna drown out your office and focus on work?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a noisy workplace! I wear glasses and have a huge head and these do not cause pain after extended period of wearing. I wear them throughout most of the day and have to charge after every third or so. The quality of the sound is very nice although I am no hi fi expert. But these are definitely the nicest pair of head phones I now own. I was previously using some Bose over the ear head phones and they were okay but old and didn’t have noise cancelling which is what I wanted. The blue is a really elegant dark hue and was hesitant that I didn’t get black but seeing them in person I have no more quarrel with that. The price isn’t too bad for what they are.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charlie, We are thrilled that your new Sony wireless headphones are the nicest pair of headphones you own and that you are having a great time with them. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you for choosing Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Amazing.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. Its packed with super easy and useful features, such as speak to chat, touch controls, voice assistant, etc. The app is also very useful! All around, great headphones. The Noise Cancelling is INSANE.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffreyS,

      Great! We're glad that you like the noise canceling function, Speak-to-Chat, touch controls, voice assistant feature, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Very solid headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I'm quite happy with these headphones. Sound quality is excellent and can be tailored to your individual preferences using the Sony headphones app. They are smooth sounding and can get plenty loud. The noise cancelation is simply superb and also adjustable via the app. Comfort is also top notch. No issues wearing them for extended period of time. I wish Sony had included AptX support, but it's not a big deal. The only negatives are that they've shut off twice without prompting (while listening), and I can't use the highest bandwidth setting for LDAC without the sound cutting in and out with my Samsung S10+. This is fixed by using a lower bandwidth setting which is fine. Love these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayS, we appreciate your positive review of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Active Noise Cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have way better active noise cancelling than my prior pair of Soundcore Q45 ANC headphones as well as a longer battery life. That being said the sound quality is exactly the same, so if you're hesitant about spending this much on a pair of headphones they're an amazing alternative.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Conley, Thank you for the awesome review! We're glad you like the exceptional noise cancellation and sound quality of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Best over ear headphones IMO

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent, headphones are extremely comfortable and the battery life is exceptional.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Publicschoolcarpenter, We're glad to hear that you like your new Sony headphones. Thank you for supporting Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    MX4 review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product overall, noise canceling is on point, and perfect for use at the gym, studying, quiet time, jamming music, and even having on while trying to listen to outside noise using ambient mode. The color was even better in person, and the packaging was great. Can't wait to see the XM6

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello OscarM,

      Thank you for choosing Sony!

      It's a true pleasure to hear that you're enjoying your WH-1000XM4 headphones! We're happy to know that the noise canceling is on point for you, making them perfect for the gym, studying, or just enjoying some quiet time. It's also great to hear that you're making use of the ambient mode and that you like the color and packaging. Thanks for sharing your experience—and we’re just as excited as you are for what’s next with the WH1000XM6.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Loved it, i bought a second pair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price. I unfortunately lost my first pair but I bought them again Long lasting battery, easy to use, and comes with a case! Love the noise cancellation!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichelleC,
      We’re so glad to hear you love your WH-1000XM4 headphones so much that you got a second pair! It's great to know you're enjoying the long battery life, ease of use, and top-tier noise cancellation.
      Thanks for choosing Sony again—we appreciate your support! Enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    Dependable, comfortable, useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have started traveling for work more and needed a pair of noise-cancelling headphones. I'm incredibly please with this purchase! The headphones connect seamlessly with my devices, the noise cancelling is strong but not overpowering, and the battery life is really long. Plus they are stylish!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CollinC, awesome! It is nice to know that you are enjoying our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    The Last Headphones You'll Ever Buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these every day. I sit, walk and workout while wearing them and can wear them up to 4-6 hours. They can get a little warm when doing cardio, but any over-ear headphones will have that result. I've even dropped them a few times and haven't had any issues. They're the highest quality headphones on the mass market and I'm more than likely going to purchase the earbud version of these. The app integration is seamless for controlling levels & details (both on apple and android.) You can plug them in the aux or bluetooth it up, either way the sound is clear no matter what. Love these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi aphillips2096,

      We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones owned

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, doesn’t hurt head/ears, sound quality is amazing, battery life amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian,

      We appreciate the 5-star rating and we're happy to hear that you like the sound quality, comfortable design and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    LOVE these headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and great sound quality. Completely cancel out the in-home office distractions (e.g. outside traffic, barking dog). LOVE

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leah22, Great! You definitely made the right choice. We're so happy to hear they provide such effective noise cancellation for your home office, making work much more pleasant by blocking out those common distractions. Thanks for sharing your love for these headphones and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Top tier by Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I’ve ever had. The sound is amazing, the noise cancelling is amazing, and they are very comfy. The battery life is impressive and I am so happy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sb1234,

      Perfect! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Comfy noise cancelling!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise canceling feature! Clean design and super comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BradB,

      Thank you for the purchase and we're glad to hear that you love the noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    My Absolute Favorite

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them as a Christmas gift and they were so perfect for me. I had a lot of compliments while wearing them. They are really comfortable to wear in any kind of weather, wouldn't recommend working out in these, they slip out of your head pretty easily, but overall these work amazingly well. The noise cancellation is really good. Definitely worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Daisy! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US