Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Me and my headphones against the world ˙ᵕ˙
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!!! The noise canceling feature really helped when I had to study. I take these headphones everywhere! It’s surprising how little I charge it, and I use them for hours !!! There’s not a day where I don’t use them. Highly recommend˙ᵕ˙ the color is also a plus! They’re so cute
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlyssaM,
Awesome! We appreciate the 5-star rating and we're glad to hear that you love the noise canceling and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your recommendation means a lot to us. Thank you for choosing Sony!
-David
Great Headphones for Students
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great! I love the noise cancellation + the long battery life. The sound quality is also very clear. It makes working and studying a little more bearable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeytonK, we're glad you love our product. Thanks for choosing Sony. ~Earl
By far best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gift I could ever give myself! I did a lot of research on headphones to see which one I should buy & I’m glad I went with these! The noise cancelling on these headphones are hands down the best there is & the main winner to these! Once the noise cancelling comes on, it’s like you’re in your own concert or lil world. Love that it has the feature of when you start speaking to someone it will automatically pause & uses its microphone to listen to the background so that you don’t have to waste time pausing or taking off the headphones. Not to mention the feature of cupping on to one side of the earphone & it will pause your music so you can’t listen in around you! Can’t forget it comes with a small compact carrying case to store them & all the accessories such as the charger & awesome attachment to use on an airplane!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Katy,
What a nice present you got there! You made the right choice and we are happy that you are audio quality and performance of our XM4, especially the noise canceling feature of it. Also, we're glad that you were able to utilize the Speak to Chat feature and enjoy listening to your music while talking to someone. Thanks for the awesome review and thank you for choosing Sony! - Marco
Great sound, ok build quality, no squeaky plastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this pair of headphones. I do suspect the left ear cup swivel assembly will degrade in a year or so, but for now, the plastic doesn't creak like the WH-CH520 that I had before. The sound quality is phenomenal, but when I turn on LDAC, there is an occasional dropped packet, when my phone gets unlocked, or if I switch apps. If you have a larger budget, I would go with the Sony XM5, because the swivel mechanism might be a bit more durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AbrahamB,
Thank you for choosing Sony.
We’re glad you’re enjoying the sound quality and build of the WH1000XM4. We appreciate your feedback about the swivel assembly and LDAC, this helps us as we work to improve our products. we appreciate your recommendation on the wh1000xm5. Thanks for being part of the Sony community!
To help with the LDAC issue you mentioned, please email us at socialsupport@am.sony.com with more details. We would greatly appreciate it if you could include the following information in your message:
- Name:
- BestBuy Username:
- Case number:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Best headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it’s noise canceling abilities, battery life and softness around my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki, we're glad you like the noise canceling feature, battery, and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Best value in over ear headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll start by saying I’m not an audiophile by any stretch but also share I’m highly selective and thoroughly test/research any consumer electronic device before purchasing. I’ve been a Bose, Beats, Master & Dynamic, Apple and Sony user throughout the years. I would place these headphones at the top of the list between all of those brands. The sound, features and build quality check nearly every box. I personally believe this model is even superior to the newer 1000xm-5. I sampled both prior to purchase and believe the drivers and foldable design make these the better purchase. Thank you Sony for continuing to raise the bar and still provide outstanding value. Easy recommendation if you’re in the market for a new pair of over ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SlideGuy, You've made a great choice! Thank you so much for the kind words and for taking the time to leave us a review of your WH1000XM4. We're thrilled to hear you like the excellent sound quality, features, and built quality of your new Sony headphones. And we're delighted that we've exceeded your expectations and that you find the XM4 to be a great value. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Your recommendation means a lot to us and thanks for choosing Sony. -Sam
LOVE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took these on a trip with me to Europe and they survived my 11 hour flight with no charging! I absolutely love them so much. They also helped me sleep during my flight and bus rides were silent with the noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brmm, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
The perfect headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm loving these headphones just perfect very comfy even after long use, you could skip and add or lower the volume by just swiping the right side of your headphones, the sound quality is amazing you could also change it by using the app so overall it's a perfect headphones for everyday use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erick,
Perfect! We're glad you like the comfort, touch sensor, amazing sound quality and app where you can change the desired sound setting. Great to know that its perfect for your daily use. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it amazing Light weight Good Battery life easy to wear sound feels amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZafarBhuttoUSA, Thank you for this amazing review! We're pleased you love the lightweight design, long-lasting battery life, comfortable fit, and amazing sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Silence feels golden
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item for those who wish to enjoy their favorite medium without the background noises. Use it on the go and lets me listen to music and books in comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroC,
Thanks for sharing! We're thrilled to hear you're enjoying your WH-1000XM4 headphones. It's awesome to know they let you listen to music and audiobooks comfortably, no matter where you are.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Who needs Apple AirPods Max?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With all the hype about Apple AirPods Max (both my kids have them) and Bose and Beats trending, I wanted some over the ear headphones for myself. I tried them all on, compared prices and value and read a ton of reviews and these Sonys came out on top. Even better than subsequent generations. They have amazing sound and solid noise cancellation. Don’t spend more than you have to. These are a home run.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganScan, Thank you for your detailed review of the WH-1000XM4! It's great to hear that you found them to be the best option after comparing them with other popular brands. We're glad that the sound quality, overall value and noise cancellation lived up to your expectations. Thanks for choosing Sony! -Sam
Amazing Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, easy setup, and a nice design. Would highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Awesome! We're thrilled that you like the sound quality, design, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
They’re awesome :)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually headphones like these give me a headache because they squeeze my head but these are really comfy. The noise canceling is really helpful especially when I’m overwhelmed or trying to do work at school. I enjoy these a lot and I’m glad I got them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xogi,
Awesome! We're glad that your new headphones perfectly suits your needs and expectations. Nice to hear your enjoyable experience with the comfortable fit and noise canceling features of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Comfy headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A comfortable pair, with decent audio. I dont know if im just not using them correctly, but I really have not seen where the AI make the headphones better. The noise canceling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acheron3478, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
Worth it!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling! I use them for the gym and they are great to get into the music and store really easily which is great to travel with. Not to mention stylish. I’ve only charged them like 2 or 3 times in the 8 months I’ve had them so a charge lasts pretty long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lala,
Amazing! We're thrilled that you are enjoying the noise canceling function, sound quality, portability, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
SONY - Always an audio fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh man i waited since its release and finally got one. These sound amazing, i use it for personal and office purpose for meetings. The ANC is works well. For me with ANC its 20-22 hours of playtime !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechieFan, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a year having them, and they are intact. You feel their comfort when you compare them with others. These headphones are excellent, except for calling or video meetings, sometimes people complain that the voice is low, and hear the surroundings more than myself talking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Philemon, we're glad you are enjoying our headphones. We understand your feedback regarding the call quality of your Sony unit. Please follow this link for more details:
https://www.sony.com/electronics/support/articles/00250089?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much. I’ve been on the hunt for a good pair of headphones and these ones are the best. and the noise canceling is just perfect. Only problem I would say I have with it is the battery life. It’s DECENT. But again, these are my first pair of actual headphones ever so I’m not sure how others are in the market when it comes to battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StacyN, Thank you for the 5-star rating! We're thrilled to hear that you love the noise-canceling feature and overall performance. Regarding your concern about the battery life, it's important to note that the usage time can vary depending on the settings and how the headphones are used. For instance, turning off features like DSEE HX Auto or the Equalizer setting in the Sony | Headphones Connect app can help conserve battery life. For more details, please refer to this link: https://www.sony.com/electronics/support/articles/00265295
Thanks for choosing Sony! -Sam
Highly Recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are sleek and smooth to the touch, they are also on the heavier side, so they stay in place better. Sound is phenomenal! Noise-Cancelling feature works really well, kicking in automatically when you or someone around you starts to speak to you!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlyH,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality, noise canceling and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Top this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this knowing the new ones were coming out foldable in case noice cancel great audio. more comfortable than u think. Worth the price I use in loud factory and they work great as heating protection speak to chat comes in handy when u wanna talk to someone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danrose52, Thank you for purchasing the Sony WH-1000XM4 headphones! We're thrilled you like the excellent noise canceling, comfortable fit, powerful sound, and speak-to-chat feature of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam