Ultimate Upgrade SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$454.00

Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 12,581 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    A good buy.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not an audiophile, but I wanted a top-ranked set of wireless headphone, and this one sounds pretty good to me. It does a pretty good job of sealing off outside sound even without the noise cancelling on, and with it on it's pretty amazing. This headphone is also rests on the head quite comfortably. I haven't had it on for extended periods, so I can't yet attest to its comfort for a long a flight or a long winter's night, but so far, so good. I do recommend them, especially if you get them on sale as I did.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Safari10,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Favorite Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved them! The headphones are lightweight, noise canceling, and a slick design.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones,

      We're happy to hear you love the noise canceling and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    10/10

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Noise cancelation is great! I cannot hear anything around me when I wear them and they are comfortable as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LauraA,

      Perfect! We're thrilled that you are enjoying the noise canceling function and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    You won't regret

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can miss anything with WH1000 series. Get a deal and enjoy the music. It has pretty decent sound quality and very comfortable on your head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kage, That's fantastic! We are absolutely thrilled to know that you are pleased with the exceptional sound quality and the comfortable design of your WH-1000XM4 headphones. Thank you for your glowing five-star review and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Review of head phones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is optimal. Sound quality is great. Controls are easy to operate. Only complaint is they could stay in position better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarrellH,

      Thanks for the review. We appreciate the feedback towards the design of the headphones, and it can definitely be taken in consideration for future references. Although, it brings us great joy to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice and Comfortable

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones exceeded my expectations. They are very light and comfortable to wear for those long airline flights or just watching movies at home. I was surprised to find that I can connect them to my TV for the best surround sound experience when watching movies. The noise cancelling works really well, I often times do not hear people talking to me when I have them on. The case if very compact and sturdy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rmcsec.
      Thank you for such a great review! We're delighted to hear your satisfaction with the amazing sound quality, comfortable fit, noise canceling function and features with your new WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Noise cancelling head phones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and comfortable to wear on flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Tilt,

      Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Headphones! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love wearing these to the gym, it stays on my head pretty well and the sound is so crisp

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ERmwth. It's great to hear that you are enjoying your headphones at the gym!. Sound quality and secure fit are crucial for workout sessions. We hope you keep enjoying them!. Thanks for choosing Sony. -Milton Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Comfortable to wear. Good package to store in.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, RobertF,

      Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoying your Sony headphone's top-technology features! With up to 30 hours of battery, a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time! We really appreciate the preference.

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth the Hype for Me

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these headphones. Had been eyeing them for awhile, not thinking they were worth the investment, but as soon as I slipped them over my ears, I was hooked. Super comfortable, great sound, and love how much you can customize via the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnesiaB, we're glad you love the WH1000XM4 headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Honest review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sexiest, best sounding, CRAZIEST NOISE ISOLATION I HAVE EVER USED IN ALL MY YEARS IN EXPLORING NEW HEADPHONES (my experience) battery life is long and when you pair it with the sony headphones app you get so many features my favorite is the ambient sound mode it like turns off everything and turns on all the mics and it honestly feels like I have no headphones on so I can have these on listening to music while getting the perfect sound quality while still engaging in a conversation with someone next to me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Billy,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Does not disappoint

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones. Very comfortable on the ears. Battery life did last as advertised. Vast improvement on phone calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ACSalter, Thank you for the 5-star rating! Glad to hear that you are happy with the sound quality, battery life and comfort of the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    I love these!!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am ND and my kids are...loud. These are amazing. I absolutely love that I can adjust how much background noise comes through. They are soft and comfortable. One of the best purchases I have made. They are a little pricey - but so worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AmandaR,
      It's nice to know that you are very much satisfied with your purchase. We're happy to hear that you are enjoying the noise canceling capability of your Sony XM4 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 5 out of 5 stars

    I reall

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi quality headphones with some great features. The noise cancelling is really good, and like the option to have it wired as well. You will want to mess with the settings on the mobile app as well as it will help control some of the features that can be useful at times, and other times not what you want at the time like speak to pause feature. Some people might not like this if they don't want to use the app or using the touch panel to control the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Henshin, thanks for commenting!

      We really appreciate your positive feedback with our WH-1000XM4. We are also thrilled to hear you are satisfied with the exceptional sound, quality, noise canceling function, headphone connect app, and superb features of these headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    AWSOME

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones turn out to be good and they are comfortable I use them in gym all the time they cancellation on them are good as well battery last long too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jerry, We are thrilled to learn that you are enjoying the impressive features of the WH-1000XM4 headphones! It’s fantastic to hear that they are contributing positively to your fitness journey at the gym. The WH-1000XM4 is designed with advanced noise-canceling technology, allowing you to immerse yourself in your workout without distractions. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy! You won’t regret it.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and bass, easy charging and storage. Used to be a beats user but they always broke within a year.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Elena!

      We are so happy to hear that you're enjoying the sound and bass on your WH-1000XM4! We take a lot of pride in the build quality and longevity of our headphones, so it’s wonderful to know they are feeling like a reliable upgrade for you. We also love hearing that the charging and storage features are fitting perfectly into your routine.

      Welcome to the Sony family! We’re confident these will keep the music going for a long time to come.

      Best regards,

      Gus, Sony North America Customer Support Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Overall good

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall amazing headphones, love the audio quality as a person who has bought a lot of main stream over the ear headphones. I’d say these aren’t for heavy gym users. The band is pretty will and it’ll fall when laying down in my experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marco,

      We appreciate your positive remarks on the WH-1000XM4 Headphones' outstanding audio quality, and it's great to hear they stand out among mainstream options. We understand your concerns regarding stability during heavy movement, like at the gym or when lying down, as these headphones are optimized more for premium listening and travel comfort rather than intense physical activity. For a more secure fit during exercise, you might consider our sport-focused models, which are specifically designed to handle greater movement and sweat resistance.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves them, she is in college and wanted a good wireless headphone that wasn’t an in ear kind. She loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SarahmelvinC!
      Thanks so much for sharing your feedback with us.
      It is most rewarding to hear that your daughter is loving her new WH-1000XM4 for college!

      The WH-1000XM4 is packed with smart features like "Speak-to-Chat," which automatically pauses music when she starts talking and multipoint connection, which lets her switch easily between her laptop for lectures and her phone for music.

      We appreciate your decision to go with Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth Every Penny

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What's there to say that hasn't already been said, its the build, its the sound quality, its the look, the battery life, etc. These are pretty much the go-to as far as Over-the-Ear headphones are concerned and for good reason. They recently released the XM5s which apparently have slightly better noise-cancelling and quality but honestly for the price(especially during a sale) you can't go wrong with these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UnenthusiasticGamer, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones better than beats hands down. I bought a pair of beats studio and didn’t like the fit and sound was poor. For the price you would think the sound would be better. I exchanged them for these and wow they are awesome. The sound is great and super comfy. It took me a sec to get use to the no buttons on the headphones but I do like that you can turn them off manually vs beats that to turn it off you have to close them. So far they are running smooth and comfy. Def recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NYCArtChic, You chose the best headphones brand and we are glad that you are having a great time with them. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you for choosing Sony! -Vincent Sony_US