Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
You need these!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quility in sound, and noise cancellation. I love that they can bend so they fit in the case. There may be times where the app doesn't sync automatically with the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AreliM, Fantastic! We're thrilled to hear you like great sound quality, top notch noise canceling feature, and comfortable fit of your Sony WH1000XM4. Please make sure to set the sound quality mode of the headset to “Priority on stable connection” mode to ensure a stable Bluetooth connection with your device. For more details, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Worth the price, still wait for a sale.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, this is a premium set of headphones. And it definitely delivers. Noise cancelling is great, comfort is great, and sound is amazing. Very convenient having multiple devices on Bluetooth. The cost is high, so you may want to hold out for a sale, but they’re a good pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lagz, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Sound quality
Good listening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the sound on these. My only issue is the slide when I work out but to be honest I have that figured out. The bass boost feature on these gives just the right amount. Sound is crisp and clean. Better than my AirPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your feedback on the WH-1000XM4, SaraV! We're thrilled to hear that you're enjoying the sound quality and the bass boost feature—and that they’re delivering a crisp, clean listening experience for you. It's great to know they’ve outperformed your previous headphones!
We appreciate you mentioning the minor fit challenge during workouts and are glad you found a solution that works for you. Your input is valuable and helps us continue to improve our products for every type of listener and activity.
If you ever have any more suggestions or need tips on optimizing your headphone experience, feel free to reach out. Enjoy your music!
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality, Weight
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great sound. Not heavy at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FL21,
Awesome! We're glad you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Best sound and comfort
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphone for sound and comfortability. These are my second oak, since the first ones broke by wear and tear. They stayed in the case until I used them. I have now purchased the warranty to make sure I do not run into this issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nettie, Sorry to hear about what happened with your first pair of headphones. We are glad that you stick with Sony and that your WH1000XM4 headphones are the best headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Great product?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really impressed with the sound quality. Noise-cancelling is awesome. At the gym, it blocks all the sounds and helps you focus on your workout. The comfort of the headset is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monica23,
That's great! We're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony and have a great day!
-David
- Pros mentioned:Sound quality
Good noise canceling, terrible microphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for noise canceling with good audio, this is great. But because it's Bluetooth, whenever the microphone is active, the audio quality drops significantly. Would not suggest for any use case that needs a microphone
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed feedback, user889544.
We're pleased to hear that you find the WH-1000XM4 headphones to be great for noise canceling with good audio when listening to music or other content.
We certainly understand your frustration regarding the audio quality drop when the microphone is active, such as during a call or video conference. This is a common characteristic of Bluetooth technology: when the microphone is engaged, the headset often switches to a lower-bandwidth profile (like HFP or HSP) to prioritize the simultaneous transmission of both microphone audio and speaker audio, which results in a necessary reduction in overall fidelity.
While this is an inherent limitation of the current Bluetooth standard, we truly appreciate you highlighting it as a major point of consideration for users who rely heavily on the microphone.
Thank you again for providing this honest and specific feedback and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Overall good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality, playtime, and ability to store on two devices is nice. But switching between devices isn't as seamless as I hoped, and noise cancellation is also much worse than I had expected. However, they are a very solid pair of headphones overall, and they've kept in good condition for 3+ years and many hours of wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yueyun,
Thank you for choosing Sony!
We're honored to hear that you've been using your WH-1000XM4 headphones for over three years! It's great that you're happy with the sound quality and battery life.
We also appreciate your feedback regarding the noise cancellation and device switching. Your comments are valuable to us as we work to improve our products. Thanks for being a loyal customer!
Best regards,
-Fred
- Pros mentioned:Battery life
Worth the cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are amazing. Haven't had a problem at all. Battery lasts forever and easily connects to my computer and my phone seamlessly. Worth the money, and IMO better than the Bose on my own big head. My only minor complaint is how my glasses push against my head for a longer session, maybe 3-4 hours straight, but that has nothing to do with the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cadavrik,
Were thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Killer noise canceling without breaking the bank
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling headphones can get expensive. Despite the XM4s not heing sonys newest pair of headphones they still keep up with the quality you qould expect from sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caleb,
Thanks for your fantastic review! We completely agree—the WH-1000XM4 headphones offer an incredible value and continue to provide the premium, high-quality audio experience and industry-leading noise cancellation that Sony is known for.
Thanks again for your fantastic feedback, and for choosing Sony!
Sincerely,
Jenn | Sony North America.
cutest headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loveeee the color and the sound is really good. I commute on the bus to go to college and the noise cancelling is good in my opinion!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adriana,
Thank you for sharing your 5-star experience with the Sony WH-1000XM4! We're truly heartened to learn that you're loving the color, and that your bus journey has been enhanced with our industry-leading noise cancelling and stunning sound quality.
Thank you so much for trusting Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Sound Quality & Noise Cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and top-notch noise cancellation, this headphone went beyond my expectations
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arraf,
We could not be more pleased that the amazing sound quality and top-notch noise cancellation of the WH-1000XM4 headphones went beyond your expectations! Providing a superior listening experience is what we strive for.
Thank you for sharing your positive feedback and for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Headphone Essentials
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far my favorite purchase of 2021. An absolute essential. The sound quality is amazing and so is the noise cancellation. The design and slick and the material is very premium. I do not see any flaws in this product aside from its price. If you can find it on sale for around 250 or less, it is a definite buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xleo,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Worth the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price. Noise cancellation feature is AMAZING! I’ve only had to charge my headphones once since May 24 2024. It is not July 6, 2024.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NaiM,
Thank you for the purchase! We're glad to hear that you like the noise canceling and battery performance of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Better than the previous
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely when getting these I was a sceptical but honestly I don't regret the purchase. Definitely a huge improvement with the noise cancellation than the xm3. Also the ability to use no with just one but two Bluetooth devices is a plus for me since I do tend to use it with my phone and laptop. Also the comfortably has improved for the ears. Great product! Thanks Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDog, we're happy to hear that you made the right choice. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Good option
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound, deep bass, and comfy fit—great for music!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, VidalL,
We are glad to hear that you are enjoying your Sony WH1000XM4 Wireless Headphones! These headphones are designed for comfort with soft ear pads and a lightweight structure, enabling extended use without discomfort, and they also offer rich, dynamic sound with deep bass and clear highs. Thank you for choosing Sony!
-DiegoV
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Clearest headphones I've ever heard.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever owned. I have a pair of Bose QC headphones, and the clarity of sound from the Sony is far better. The noise-cancelling is also better on the Sony. I do find the headphones are bit sensitive to touch for the the controls, but once I get them set right they are phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattMattK,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great investment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They definitely block out most if not all the outside noises. I'm happy with my purchase. The only reason I didn't give them 5 stars is because they're bulky, touchy when working out, and they didn't come with at least a travel pouch. They worked perfectly for my flight. The battery life is on point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ZayE,
Awesome! It's nice to know that you are satisfied with the noise canceling capability and battery life of uor WH1000XM4. Your feedback is highly appreciated and it will help us improve our future products. Thanks for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
10/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very clear and the noise canceling is a great touch. I like its three settings: noise canceling, noise canceling off, and ambient control. They last for a really long time and they charge fast too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mariah,
That's great! We're glad to hear that you like the clear sound quality, noise canceling and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
EQ is recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With EQ, the sound is very clear and dynamic. The noise cancelling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gerard,
Thank you for the excellent feedback on the WH-1000XM4 headphones! It brings us great satisfaction to hear that you find the sound very clear and dynamic when using the equalizer and that you think the noise canceling is excellent.
We appreciate you choosing Sony!
Best regards,
Estefany