Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using ear buds for quite awhile but thought I’d try a good set of headphones and so far have been extremely satisfied. They’re not so heavy to cause discomfort and they are very good at isolating other sounds in the room. Being cordless really makes being mobile extra good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Binky,
You made the right choice with these Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
My go-to wireless headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance and value. Very comfortable for all day work and commute use. Works great with all of my devices (iPhone, iPad, PC, MacBook Air, switch, PS5)
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your glowing review of the WH-1000XM4, Udang! We're thrilled to hear that they're exceeding your expectations in both performance and value.
It's fantastic to know that you find them comfortable enough for all-day use during your work and commute. We designed them with comfort in mind, along with features like our industry-leading noise cancellation, so you can truly immerse yourself in your audio, no matter where you are.
We're also delighted to hear that they work seamlessly with all your devices—from your iPhone and iPad to your PC, MacBook Air, Switch, and PS5. Our goal is to provide a versatile and high-quality listening experience across all platforms, and your feedback confirms we've hit the mark.
Thanks again for choosing Sony and for taking the time to share your experience. We hope you continue to enjoy your headphones for a long time!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Great for sleeping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these strictly for sleeping. The ANC is very good, and the headphones are lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanteB,
Thank you for your review! We're glad to hear that your Sony WH-1000XM4 headphones are helping you get a peaceful sleep with their excellent noise cancellation and lightweight design. Wishing you many restful nights ahead!
Thank you for choosing Sony!
-Maria
- Pros mentioned:ComfortCons mentioned:Volume
Not Enough Volume for Home Theater
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones worked OK, were easy to connect to home theater by bluetooth and were comfortable to wear. I bought these to use with my home theater to be able to watch movies with loud special effects so I don't disturb my neighbors. Unfortunately, these were volume limited and did not go any louder than where I have to keep my volume now. Plus, there was a noticeable delay when I was watching streaming services.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hoopier, Thank you for your feedback on the WH-1000XM4 headphones. We understand that you are experiencing issues with volume limitations and audio delay when using them with your home theater system.
For the audio delay, please try the following steps to remedy the issue:
Update Firmware: Ensure that your headphones are updated to the latest firmware version. This can sometimes improve performance and reduce latency.
Use a Wired Connection: If possible, use a wired connection instead of Bluetooth. This will eliminate the delay entirely.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t want to be disturbed by outside noise at a reasonable price this is the headphone for you. Once paired to my tv and the volume adjusted I had no problems.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GARYR,
We're thrilled to hear you're enjoying the excellent noise cancellation and sound quality of your Sony WH-1000XM4, especially for undisturbed listening at a great value! We're also glad to know the pairing with your TV was successful. Enjoy the immersive audio experience!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Best at the price point!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, bought these and the new Beats Studio pro and immediately returned the Beats. Super comfortable, no ear fatigue. Sound is great! Only thing keeping this from 5 stars is they fit a little too loose for certain gym movements.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ryan,
Wow! That's nice to hear that you are satisfied with the audio quality, comfortability and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality, Weight
Top of the line noise cancelling headphones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noice cancelling. These headphones are lighter than the WH-1000XM2 that are being replaced. Build quality is not as robust as the older pair, but sound is better. Great deal when on sale. Best Buy is the only store that offers the Midnight Blue color which I like the best.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re great good sound, the noice canceling is awesome. They wrap around the ears very softly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality, Weight
Amazing investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best investments I've made. My apartment is next to a busy road, when I'm doing hw, the noise cancellation is amazing. Sometimes I don't even use it for music, but just pure Bliss and silence. It's lightweight and comfortable, and I love the dark blue color. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fenrir,
Awesome! We are glad you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saved our marriage. I can sleep and my husband can watch TV and hear it without waking the dead! He says they are comfortable and great quality. I tried them to watch TV while he was in meeting Worked fine
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grandma, thank you for the 5-star rating! We're very happy to hear you're enjoying the industry-leading noise cancelation feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We gifted these headphones and he loves them. They are comfortable and the noise canceling works well. I would recommend. Will be purchasing some for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nia84, We are glad to hear that he loves his new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit his music. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
good for sensory overload
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They excel at noise cancellation and the sound quality is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelG,
Thank you for choosing Sony!
We're honored to hear that your WH-1000XM4 headphones excel in noise cancellation and deliver great sound quality. It’s rewarding to know they’re enhancing your listening experience so well. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Awesome Noise Canceling Headphone.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Noise Canceling headphone. I use this to study and it helps prevent other distractions. The battery life lasts for a while. I active chat feature is also great, however, I do not use it much but use my right hand to cup the right side instead. Overall, great quality headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer123,
We're thrilled that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing ANC and Incredible Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for the ANC, I was blown away by the 360 Reality Audio. If you are looking at the XM4s or even the XM3s, you already know that they have set the bar for ANC. When you put these on, you just hear all that background noise woosh away putting you into silence. I've had other headphones from Anker SoundCore, to Cowin to some weird Chinese brands from Amazon and nothing comes close to the level of ANC that Sony can produce. It is truly incredible. Playing around with the Sony app(s), I stumbled upon the 360 sound demo and I was not expecting it to work as well as it did. Then I found some of the 360 / 3D / 8D videos on YouTube and it is awesome. Goofy ones like the Tucker Zone that will make you turn your head because you could swear someone was behind you knocking on a door, to songs remastered in a way that is like 5.1 and goes beyond your typical stereo effect. I can't believe I waited so long to purchases these, but I am so glad I finally did.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pitchy,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Excellent choice!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable and easy pairing. Overall a great choice, especially if you care about the sound quality, which was my main concern
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Derek,
That's awesome! It's nice to hear that our WH1000XM4 works perfectly with awesome sound quality, comfortable to wear and easy to pair. You can now listen to your favorite music without distraction from the outside noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Bass, Sound quality
Best Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light piece of art, sound is so rich, true noise canceling with every bit of sound coming on so clear and crisp. And the bass is just simply superb...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SherwinI,
Thank you for reaching out to us today! We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the sound quality,bass and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. App is amazing. Only thing is that the pads get greasy a little easily but that isn't a deal breaker. The EQ is amazing once you fine tune to your liking. Also comes with 3.5mm cord as well as an airplane adapter, which is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris,
Thank you for your feedback! We're thrilled to hear that you're enjoying the sound quality of the WH-1000XM4 and that you find the app impressive. We appreciate your observation about the ear pads. We continuously strive to improve our products based on customer insights. It's great to know you love the EQ features and the included accessories.
Thank you for choosing Sony!
Regards,
- Stephanie
- Pros mentioned:Battery life, Sound quality
great sound / noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best noise canceling headphones i’ve purchased. great for flights. sound canceling works instantly. long battery life although i’ve had it for only two months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aly3, great! We're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Best Headphones on the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is top tier, and sound quality is amazing. Battery life lasts so long these are definitely worth the money. These are my go-to's when listening to music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Camile,
Perfect! We're glad that you are enjoying the noise canceling function, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound annoying control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and have a good build quality. The customization of sound output and button function is nicely executed but the touch control on the right side is so annoying I had to turn it off. Would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DYLANK,
We're glad to hear you're enjoying the sound quality and build of your WH-1000XM4 headphones! We also appreciate your feedback regarding the touch controls. We understand that they may not be for everyone, which is why the option to disable them is available in the Sony | Headphones Connect app. We are always working to improve our products, and your feedback is a valuable part of that process.
Thanks for choosing Sony.
Best regards,
Eliab