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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 12,587 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Comfortable and high quality headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these headphones. Been using them connected to my desktop and sounds great. With music connected on my phone, quality is loud and clear. I really enjoy these headphones. They are really comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adrian,

      That's great! We're glad to hear that you like the sound quality and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Excellent upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own the twos and figured it was time to upgrade to the fours and although aesthetically there may not be much difference besides color options the sound is really great & being able to connect to two devices helps as well. Dry confrtoable and light in weight.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Best headphones ever

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I struggle finding headphones that don’t weigh my head down or make my ears ache especially when I wear hats. I HAVE NEVER felt uncomfortable wearing these I could wear these all day and not get tired.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diego,

      Thank you for the fantastic review! It brings us great joy to hear that you have finally found a pair of headphones that provides the comfort you've been looking for. It's great to know that you can wear the WH-1000XM4 all day without any discomfort, even with a hat. We put a lot of effort into designing them to be lightweight with soft, pressure-relieving earpads, and it's truly rewarding to hear that it has made such a positive difference for you.

      Thanks for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    XM4's are great! (If cash isn't an issue)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely incredible headset! Separates instruments well, can handle some bass, great and full sound, very good noise canceling. Noise canceling is best when playing a little higher than 50% volume, and truly helps you disconnect a little bit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Logan,

      Great! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    What I needed for school in a busy household.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling are a must in my household of gamers. Even if I am not listening to a lecture, the noise cancelling headset amazed me when I did not hear my boys playing and laughing together. also the headphones are comfortable on and around the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BacktoSchoolMom, That's great! Good to know that this is what you're looking for in a Wireless noise-canceling headphones. And, we're glad to hear you like the comfortable fit and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best noise canceling that I have ever had. They are comfortable to wear for extended time and sound great. The app to control them could use some improvement. My Beats Studio 3 headphones work more seamlessly with iPhone but aren’t as comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bill, we're glad that you're enjoying the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the app is greatly appreciated. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling headphones I have used. Locks out external noise perfectly on airplanes and makes watching movies and listening to music a pleasure. It also transfers seamlessly between my iPad and my cell phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jamesbond007, That's great! We are glad your new Sony WH-1000XM4 headphones are the best noise canceling headphones you have used. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Very portable

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling. Top notch sound when EQ'd. Long battery. Folding is very handy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisL, Thank you for the positive review! Good to hear you like the excellent noise canceling, top notch sound quality, long battery life, and foldable design of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    No brainer upgrade from XM2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very noticeable improvement in the noise cancelling over the XM2 model. Also like the quicker charging AND the fact that they feel the same but are nearly an ounce lighter than the XM2. Definitely worth the upgrade. Probably wouldn't upgrade from the XM3 though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SaveMiLB,

      Awesome! We're thrilled that upgrading to these headphones was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the headphones their my first pair of noise cancelling and they work well theyre perfect for my daily use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zeto,

      Thanks for this fantastic review! We're so glad to hear you're loving your first pair of noise-cancelling headphones and that the WH-1000XM4 are perfect for your daily use.

      Thanks for sharing your positive feedback and for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best wireless NC headphones 2020

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is crazy good and they sound good for what they are, not up to the level of Sony's audiophile grade headphones but they still sound pretty clean and are enjoyable to listen to. They're pretty comfortable aswell and have a good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeatonHowe,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is excellent. The build quality is great, the sound is AMAZING, and the battery life is unmatched. Definitely a great purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexS, we're glad you like the the battery, build and sound quality of our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter and the sounds is terrific. I love the background noise feature and they are comfortable. I’ll be buying myself a set

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mayk,
      That's very sweet of you on getting your daughter a new pair of headphones! Nice to know you love the amazing sound quality, noise cancellation/ambient sound, and comfortable fit of the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! We are looking forward to your next purchase and thank you so much for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Avid movie watcher!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise-canceling headphones; delivers a wide range of tones, for me I especially liked the depth of the bass; comfortable to wear for long periods of listening; prefer these headphones to others forms of listening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CliffT, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    They are great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best i've ever had. great dynamic sound and noise cancelling feature plus very comfortable. No issues or complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlysonW, Thank you for this amazing review! We're glad you love the exceptional comfort, excellent sound quality, and noise canceling feature of your headphones. We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used them for about a year had no issues with them they are comfortable and sound amazing. The silver color needs to be taken care of they do get dirty eventually.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Singh, Awesome! We are so glad to hear that you are happy with your WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great head phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great clear voice. When you turn off noise it doesn't disturb and good to read or work peacefully.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello fmamo,

      Thank you for choosing Sony!

      It brings us great joy to hear that you are enjoying the WH1000XM4 headphones. We're glad to know you find the voice quality to be clear and that they provide a peaceful, undisturbed environment for you to read or work.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality great bass for EDM bought them a month ago use them to work out and havent had to charge them yet

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jordan, We're truly pleased to hear these are perfect for your lifestyle and enjoying listening to clear audio and amazing bass sound, especially for EDM and more on your WH-1000XM4. Glad to know you like the long-lasting battery for long periods of time that is also noteworthy. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had a pair of over the ear headphones in years. I had tried some earbuds, but they just were not comfortable. These are EXCELLENT!! The ANC, is incredible. They are comfortable and sound great. Definitely recommend!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rlssss,

      You made the right choice! We're glad that you like the noise canceling function, sound quality, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Battery life is insane

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery on these headphones last forever! I wore most of the time while working from home for a whole week and didn’t have to charge in between the 5 days. I love how minimal these headphones look and sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Naan,

      We appreciate the 5-star rating and we're glad you like the battery performance and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US