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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 12,587 reviews
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the xm4 I had the bose but they did not feel as good of a quality as these. the noise cancellation was a bit iffy however I could over look it as I live in a very busy overcrowded city and so I cut the headphones some slack!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skky0,

      We are delighted to hear that you are loving your WH-1000XM4 headphones! It is wonderful to know that the build quality stands out to you, especially when compared to your previous experience. We completely understand that living in a bustling, overcrowded city is the ultimate test for any noise-canceling technology, and we appreciate you giving them a chance to shine in such a demanding environment. We hope they continue to provide you with a peaceful escape during your daily commutes!

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH1000XM4 Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a couple of long flights coming up and decided that I needed to upgrade my headphones to noise-cancelling. These were on-sale, had good reviews, so decided to try a pair. Went to Best Buy to look at them and thought they sounded great. When I got home, I realized that the headphones came in a nice case and included a detachable wire so that I could plug directly into the airplanes system, perfect! Now I have the ability to go wireless or wired and have a great sounding pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobH,
      Perfect find! Thank you for sharing your review and for giving our Sony WH1000XM4 a 5-star rating. We're glad that you found the right headphone with awesome sound quality and great noise canceling capability. Now you can enjoy your flights without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing headphones for college students

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so comfortable and amazing, would highly recommend especially as a college student!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user887767,

      Thanks for these fantastic five stars!

      We're glad to hear the WH-1000XM4 headphones are working so well for you in college. The comfort and sound quality make them a perfect fit for studying or just relaxing between classes.

      Thanks again for your review and for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love Sony

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1st pair of Sony headphone! Very solid and the sound quality is outstanding! Battery life is great as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zango, we're glad you like our product! Enjoy your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony wireless headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, and by far the best noise canceling headphones ive ever used will never regret the purchase for those features alone. Very comfortable and lightweight for when you need to wear them for long period of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi isaacg, Awesome! Glad to hear that you are happy with the noise cancelling and sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent Noise Cancelling

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only other set of noise cancelling headphones were the airpods pros and these are significantly better. It is somewhat eery how silent it is when they are turned on and on sound is playing. Good battery life and easy to switch between two devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ario,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Sleek design. Noise cancelling is exceptional. Sometimes I wish there were buttons on the back of the ear instead of touch response on the headphone itself but overall very happy with purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Internet111,

      We're glad that you like the sound quality, design, and noise canceling function of the headphones. Your feedback about having physical buttons is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome! If it’s not broken don’t fix it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 pairs for my wife and I. I had the previous generation 1000xm3 and I loved them, when I heard that the 1000xm4 was coming out I sold the xm3. I they look more are less the same except a few additions like the on ear sensor that’s inside the left ear cup. The cushion on the top of the headphone is smaller. They also took away the ambient noise control button. Out of the box they sound just as good if not slightly better than the xm3. I love the new features they added like, connecting to two devices at the same time, when you talk the headphones let’s ambient noise, and when you take them off it pauses what ever you’re listening too all in all a great product! I’m more than satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. You can use them for hours and your ears won’t get tired

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Simon,

      Thank you for choosing Sony!

      It's a true pleasure to hear that you find the WH1000XM4 comfortable enough for extended use without discomfort. We take great care in designing our products to provide both exceptional sound quality and lasting comfort, so your feedback truly means a lot to us. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Before I decided on these, I picked up Bose NC700, and I prefer these over the Bose. I find them more comfortable than the Bose, and they sure sound better to my ears. Highly recommended, especially if you find them at a discount.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love em.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. They are the best sound you can get for headphones that have all of the mobile friendly features that these have (Bluetooth, noise cancel, airplane adapter, mobile app with eq adjustments, multi device connections, nice travel case, wired & wireless). If you strictly want the best audiophile headphones you won’t find all of these features. With these features though, these are the best sound quality cans you can get. Maybe not out of the box, but with eq adjustments you can fine tune in the mobile app. You will NOT be disappointed by these. - budget audiophile hobbyist who uses these for best sound quality while on the go.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidH, Thank you for the awesome review! We're pleased to hear you like the excellent sound quality, noise cancelling feature, easy Bluetooth pairing, intuitive app with EQ adjustments, multipoint connection, and overall features of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Sound Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am no longer able to use in ear headphones so I needed over ear. Although the price had me hesitant, these headphones are definitely worth the money. The sound quality is amazing, they fit great and it took over an hour before sweat became noticeable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rjob74, We're glad to hear that your investment is worth it! Good to know you're enjoying the sound quality, great and comfortable fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in class

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, noise cancelling is next level!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello OhioBorn,

      Thank you for choosing Sony!

      It brings us great joy to hear that you’re enjoying the WH1000XM4 headphones and their exceptional noise-cancelling feature. Knowing they deliver such an immersive experience truly motivates us to keep delivering quality and innovation. Thank you for sharing your enthusiasm!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Happy with choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like them. Comfortable, great sound. Glad I purchased them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MBC26, Thank you for this amazing review of your WH-1000XM4. We're glad you love the incredible sound quality, exceptional comfort, and overall features of your headphones. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good pair of headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, not enough bass tho. But the sound for its money is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IhnatiiK,

      We're thrilled that you are enjoying the great sound and feel the Sony WH-1000XM4 headphones offer good value for your money.

      We understand that everyone has a preference for bass, and the great news is you have full control over the low-end frequencies! You can easily adjust the bass to your liking by downloading the free Sony | Headphones Connect app. Inside the app, you'll find a built-in Equalizer that allows you to personally customize the sound profile, including boosting the bass and other low frequencies, to create your perfect listening experience.

      Thanks for making Sony part of your listening experience!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth the hype

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down amazing. Thats all i can say. They are comfy, sounds amazing, and block out all the haters

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Zaryab,
      Thank you very much for your feedback and we are truly happy knowing that you are pleased with the audio quality, comfortable design and with the noise canceling feature of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    One of the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for the best sound quality and noise canceling headphones and landed on these. The quality of these headphones is very well done to where you may adjust the sound of the music exactly to your liking. Noise cancellation is fantastic. Very worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jwallz,

      You made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best purchase of 2021!! <3

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I made all of 2021! I love how long the batter lasts, I use these for the gym and work. So they get like 6-10 hours of use a day, they're amazing. They don't slip off even when I'm doing RDLS lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yesi, We're glad that you are happy with the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Terrific headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome noise cancelling headphones. They are very comfortable and have a nice carring case. Recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LeeC,
      Great! Thank you for your 5-star rating and we're glad that you are pleased with the noise canceling capability, comfort as well as the carrying case. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unsure what I expected when I bought this. My previous Sony headphones was at a low quality, however this exceeded my expectations in terms of sound, quality, and comfort! Large purchase, but worth the buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Review, Wow! That's cool! We're extremely pleased to hear our WH-1000XM4 Wireless Noise Canceling Headphones meets your needs, and it exceeded your expectations! Good to know that you're enjoying the amazing audio quality, excellent quality, and overall comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase and for trusting Sony! -Jess Sony_US