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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 166 Showing 3,301-3,320 of 12,587 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely comfortable (wore during a 12 hour flight) and great sound quality!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SC2024, We're delighted to hear that you like the sound and comfort. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so comfortable to wear and the noise cancellation is great! I would definitely recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JLPH, we're glad you like the comfort and noise canceling feature of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great noise cancelling!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bass in these headphones really stands out. I have only used the noise cancelling in an office setting so far, but it definitely cut all the ambient noise out. I’m really happy with this purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeadphoneUser, Perfect! We really love to hear you like the impressive noise cancelling feature and sound quality especially the bass of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Quality at a price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound quality. Clear and crisp sound. The best part is the noise canceling. Noise-canceling stops automatically if someone nearby or you start talking. However, one time I was listening to music, and suddenly there was no sound for no apparent reason even though the headset was connected and the music was running on YouTube music. When I disconnected the Bluetooth, I could hear the music playing on my laptop. So I had to restart the headphones and reconnect to the Bluetooth to get it to work again. This only happened once though. Comes with different sets of connectors. Can be used on long flights for noise canceling or watching movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SohamB,
      Nice! Thank you for sharing your experience with our Sony WH1000XM4 Headphone. We are delighted to hear that you enjoyed listening to your new Sony XM4 and appreciate the audio quality as well as the noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Sony WH-1000XM4 - Highly Recommended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. BT pairing works well with multiple sources. Comfortable to wear for hours... Battery life, comfort, ease of use equal to or better than competitive products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rjs1,

      Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game changer for long hours flight. Great noise cancelling feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelicaR,

      We're really happy to hear that your Sony headphones have been a game changer for those long flights! Thank you so much for the generous 5-star rating and for highlighting the impressive noise cancelling feature—they truly make travel more comfortable and immersive.

      Thank you for choosing Sony—wishing you a brilliant day!
      DiegoV. Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sony did it again

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound of these headphones is out of this world. They are the best over ear headphones I’ve ever owned. The sound is balanced not too much bass but it still booms.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Magnito20, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    You get what you pay for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! I'm really impressed by the sound quality, noise cancelling performance, and feature set. They are comfortable to wear for several hours at a time. I haven't yet had opportunity to try the microphone for videoconferencing, but I am optimistic. These are not budget headphones. But you do get what you pay for with these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisG,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great if you can pick it up on sale

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound quality and probably the best noise-cancelling HPs I ever tried. I think Bose comes second to this because Sony's sound profile is crispy and dynamic compared to Bose's. One downside is the transparency mode. It's not as good as my AirPods Pros and I can hear the wind through it sometimes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AudioWiz, Thanks for the 5-star rating! We're glad you like your new headphones. We also appreciate the feedback you shared regarding transparency mode. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great product. Over the ear headphones. Noise cancellation is great. The fact that I can connect with two devices at one time is worth it. It provides a super rich bass with clear lows with highs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rbutler1,

      We're glad that you like the sound quality, noise cancellation, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for music and gaming. Sound is very clear with good base. Noise canceling works great and drowning out outside noise. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brad, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Buy These!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT headphones. I prefer over the ear style. I tried an Apple at the same time. This was far superior to me with quality of sound. More comfortable too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the design, sound quality, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love these!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Very comfortable on my head as most give me headaches but this one doesn't and the noise cancelling is insane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SallyM, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones! The noise cancellation is amazing. In the past I’ve had a problem with the headphone size on my ears but they’re comfortable. Sony never disappoints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jayjay,

      Very nice! We're glad you love the industry leading noise canceling of headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very Crisp Sound Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Bose headphones but the Sony headphones has the treble that I have been looking for in a headphone. I bought this for my teen and I will be purchasing one for myself as well! Impressed by the crispness of the sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadzB, You've made an excellent choice! We're thrilled to hear that you are impressed with the crispness of the sound in our Sony WH-1000XM4. It's great to know that they have the treble quality you were looking for. We're delighted that you plan to purchase another pair for yourself. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After looking at a lot of reviews I chose these over ear headphones for an 11 hour flight. They were extremely comfortable and made the long, cramped, economy class trip less stressful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Austin,

      It's great to hear about your positive experience with the WH-1000XM4 headphones during your long flight. The WH-1000XM4 is known for its excellent comfort and effective noise cancellation, making it a preferred choice for frequent travelers. Enjoy your continued use of the headphones on your journeys!

      Thank you for choosing Sony.
      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Wonderful headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones! The look is beautiful, they are extremely lightweight, and the sound quality and noise cancelling is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobinS, Great! We're thrilled to hear you like the beautiful and lightweight design, exceptional sound quality, and excellent noise cancellation of your Sony WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Awesome Stuff !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi !! This item is just amazing. A top-tier flagship from Sony having great quality sound, good battery life, and the improved noise cancelling mode is good too. Love using its smart feature. Been using it for a couple of days and I’m happy with what Sony has done. Thanks Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hero,

      Awesome! We're glad you're happy with your purchase. It's also good to hear you appreciate the sound quality, battery life, and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sounds so nice I bought them twice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sounding, very comfortable and wireless. This product is so good that I bought a second pair. Are they a value meh only if you compare them a $500.00 pair of cans that sound alike.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steevo, we're glad you like the sound quality and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for purchasing Sony! ~Earl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Amazing for outdoors work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love them, great sound great bass and amazibg noise canceling, use them landscaping and it makes the day much better, was torn between the earbuds and these, happy that i got these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi prettypissed, thank you so much for your positive feedback and for sharing your awesome experience with our WH-1000XM4. We are extremely pleased you love everything about your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US