Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Comfortable and sound great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound amazing and are very comfortable to wear. However, I am disappointed that it doesn't block out as much noise as I expected. Not any better than my previous ear buds. But they do sound a lot better and I'll continue to use them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sammy, We are sorry to hear about your experience with noise canceling feature your Sony wireless headphones. Please take note that the noise canceling function of these headphones is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. You may visit this link for more suggestions to isolate the issue with your unit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html. Despite your concern, we are happy that you like other features and qualities of your Sony headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Should you need further assistance, you can email us at socialsupport@am.sony.com Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Excellent Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect headphone for music, gaming with noise cancelling and can hold for long period without pain in your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moll, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great headphones, and love the blue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't sound any different than my old XM3's, but I'm not going to complain about that - still some of the better Bluetooth headphones I've heard. Multipoint alone was worth the upgrade, but the Best Buy exclusive colorway really sets them apart from the tired looking black on copper. The blue's very dark, wouldn't have thought twice if you'd told me it was a Massdrop edition. My XM3's suffered from cracks in the weak point in the headband, supposedly this has been addressed with the new model. Only time will tell. Only real complaint is battery life seems ever so slightly worse than the last gen, but it's still more than a full day of use.
I would recommend this to a friend Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great have not had any issues still works like new
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MIAC!
It is truly wonderful to know that your WH-1000XM4 headphones are still working like new and giving you a great experience!
These headphones feature industry leading noise cancellation to block out background sound, clear and detailed audio quality, and a comfortable design with up to 30 hours of battery life so you can listen all day without a recharge.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Awsome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent voice quality, good fit. love noise cancellations
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImranA, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great!! We like them better than AirPods Pro. These have great sound and are really comfortable to wear. Noise-cancelling works fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicReferee, You've made an excellent choice! We're very happy to hear you like the great sound quality, comfortable fit, and industry-leading noise canceling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Very Crisp Sound Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Bose headphones but the Sony headphones has the treble that I have been looking for in a headphone. I bought this for my teen and I will be purchasing one for myself as well! Impressed by the crispness of the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadzB, You've made an excellent choice! We're thrilled to hear that you are impressed with the crispness of the sound in our Sony WH-1000XM4. It's great to know that they have the treble quality you were looking for. We're delighted that you plan to purchase another pair for yourself. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Hard to beat!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just amazing headphones. Can connect them to two devices at once and it will switch between them automatically if one device stops playing and another starts, so they’re great for music/podcasts while working because they switch to my laptop whenever I get a zoom or teams call. They pair incredibly well with my Sony tv, which allows for great quality listening at night without having to disturb the entire apartment complex (or the spouse/significant other!). Got these on sale and can’t recommend enough. The noise cancelling is top notch too, and the Sony headphones connect app allows for incredible personalization of the sound settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PearsofWrath, thank you for your detailed review. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation and sound quality are amazing I definitely recommend and you can wear them for hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrewF, we're glad you like the noise canceling feature and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Almost Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are only 2 flaws that I've experienced with the product so far. 1. When I remove the left ear cup from my ear, the track skips. 2. It's annoying having to adjust the ANC and Ambient Noise settings every time I power the headsets back on. Other than that, the cans are comfortable and sound great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kingaling, we're glad that you like the comfort and sound quality of the headphones. In the factory setting, the built-in proximity sensor in the left unit and the built-in acceleration sensors in each of the left and right units detect when the headset is attached to or removed from your ears, and the headset automatically controls the touch sensor control panel’s operation, powering off, pausing music playback, etc. (Wearing detection).
Your feedback about the ANC and Ambient Sound settings is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
The BEST over ear headphones period
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME headphones! Had some older ones these are worlds better more comfortable AND have noise cancelilng that is stellar. A MUST on the plane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Guru0006, Great! We are so glad to hear that you are happy with the comfort and noise cancelling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Terrific sound in comfortable headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! Great sound! Good range. Very comfortable earpieces. Easy controls on earpieces. Much simpler and more intuitive to operate than other sets I’ve tried.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
comfortable to my ears
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent Comfortable to my ears. Noice reduction works well I use it for apple product and tvs and works very well. can use for a long time without pain to my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nancy,
We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. It blocks sounds out, it connects quick and has a nice crisp sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TianaM,
Thank you for choosing Sony!
It's fantastic to learn that you're enjoying your WH-1000XM4! We're thrilled that you value its noise-canceling features, rapid connectivity, and clear audio quality. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Wonderful listening
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony makes the best sounding and best fitting earphones. And this new version of their excellent earphone lineup is no exception. Glad I upgraded to these earphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THBoc, thank you so much for the 5 Star review!
We are so happy to hear you are satisfied with the incredible sound quality and comfortable fit design of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Work as advertised, definitely recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are super comfortable and the instructions are simple to follow. Most importantly, they are effective at blocking out sound if you're in a noisy office.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ProductMatt,
Thank you for the 5-star rating and we're glad you like the noise canceling function and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Amazing sound!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable and they sound great! and look good, too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigCWill70, That's awesome! We're so thrilled to hear you like the comfortable fit, great sound, and good look and design of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
UNBELIEVABLE!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. Just... FANTASTIC!!! The Sony WH-1000XM4 shows just how good a high-end, flagship pair of headphones can sound. Did I say fantastic? FANTASTIC! Get these. No, really, GET THESE!! Or otherwise you will never know what music really sounds like. Now, all I have to do is decide whether to throw away my Powerbeats earbuds, or give them away. I know I will NEVER listen to them again. Not after listening to THESE HEADPHONES. Difference?? Night. And. Day. No wonder these are the top-rated headphones. They are...I really can not explain it, okay. Just BUY them! You will not, definitely NOT regret it. I surely didn't.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FASCINATED,
Thank you for the positive feedback. We are glad you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality, Weight
5/5 Would Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, good durability, and lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbrahamC, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM4 headphones. We're glad you're enjoying all the improvements we made on these headphones. Your assessment is spot on! The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for the amazing review and for trusting Sony! -Jess
Amazing Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. I did try the other high end brand of headphones. But I returned them, I purchased the Sony headphones and I absolutely love them. They work great with my cell phone and my gaming laptop. I recommend these to anyone. Also when they have an update they inform menof that so my listing experience is on point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi O777,
We couldn't be happier to hear that you found the Sony WH-1000XM4 headphones to be fantastic and decided to keep them over other high-end brands!
It is wonderful that they integrate so well with both your cell phone and gaming laptop, providing a seamless experience. We also appreciate you mentioning the benefit of our updates, as ensuring your listening experience is "on point" is a top priority!
We really appreciate you choosing Sony!
Regards,
Dominick