Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent wireless headphones! The sound is well-rounded and the battery on them is A + too! Definitely worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, NikkiS! We are incredibly pleased to hear that you are happy and satisfied with the amazing sound quality and long-lasting battery life of the WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Great headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have a good amount of pressure. But the sound quality is incredible. Also love the blue color and USB-C. The battery life is insane. No more Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicolas, Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise canceling. Light and comfortable to wear. Best Buy fullfillment and customer service unfortunately is abysmal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobbyC, We are glad to hear that you are happy with your new WH-1000XM4! The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. -Carl
- Pros mentioned:Sound quality
Good sound quality and noise cancellation
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Love them , great noise cancellation and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MATTHEWS,
Thank you for choosing Sony!
We’re elated to hear that you love the WH1000XM4 and appreciate its excellent noise cancellation and sound quality. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Don't even think about it, just buy them
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about these headphones is top notch. Sound is amazing. Comfort is second to none. And they work flawlessly. I could not have found a better pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich, Awesome! Good to hear that you appreciate everything about this unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Comfort, Sound quality
They're worth it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theses are the second sony headset ive AFTER the xm3, ( and i also use the wf earbuds). Light, comfortable, sounds great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZachG, We are glad to hear that you are happy with your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Excellent headphones for music.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, would highly recommend for listening to music. Battery life is fantastic as well, have used longer than a week with no need to charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesu,
Terrific! We truly appreciate your positive feedback and recommendation. We're glad you are enjoying the excellent sound and long battery life with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancellation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Great noise cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality and amazing comfort. I compared these to the Bose noise cancelling headphones and the Apple airpods max. These were by far the better choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi J2ma, we're glad you like the sound quality and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Perfect blend of comfortableness, & music quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a *mild* audiophile, I appreciate good sound and enjoy hearing it but I do not wanna carry an interface in my backpack with a generator in my left hand to listen to music on my commutes and at home. And these headphones deliver, more than I thought. I grabbed it on sale but it’s really worth every penny. My only cons are you must use an app to control certain things (but that’s not entirely bad), and the worst thing is the times it’ll cut out and then start to lag with watching Netflix or anything really. Little frustrating, haven’t found a solution but other than that, awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AFPoints,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are having connectivity issues with the headphones. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help improve your experience:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Better than Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Super comfortable, easy to use. Sound canceling is nice. My husband has Bose but he likes these better and wants his own pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Renee,
Great! We're glad that you and your husband are enjoying the comfort, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Weight
Lightweight and comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light weight and comfortable! Use either wirelessly or wired. I use on my PC and have absolutely no complaints. A little pricey, but if you can afford it, they are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmunds,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Battery life, Sound quality
Best noise canceling headphones right now
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I also have the XM3, audio quality is slightly better in the bass. Build is the same, battery life is excellent. The ability to pair 2 sources is a very welcomed addition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kelly, we are glad that you like the audio quality, build, battery life, and the headphones feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Noise cancelling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It really cancels out noise when you just want to lock in. Really helped me during my days to study for the boards. I love going to cafe, but sometimes it could get really loud, but with this device. It helped me focus better because of the noise cancellation it provides.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatriciaS,
Thank you so much for taking the time to share your experience with the Sony WH-1000XM4 headphones! We're thrilled to hear that they have made such a positive impact on your study sessions, especially during your preparation for the boards.
It's wonderful to know that the noise cancellation feature has allowed you to create a more focused environment, even in bustling cafes. We designed the WH-1000XM4 with the intention of providing an immersive listening experience and we're delighted to hear that it has helped you concentrate better.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, work them on a trip to Ireland, 12hrs round trip on the plane, super comfortable and the noise cancelling and audio are excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Enda, Glad to hear that you are happy with your new WH-1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. -Carl
- Pros mentioned:Battery life, Sound quality
Noise cancellation headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation, especially while on a flight. Great sound. Easy to pair. Long battery life and quick recharge. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JWilson, Thank you for choosing Sony! We are so glad to hear that you are happy with the sound quality, battery life and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and battery life are awesome !!! Absolutely love these !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NaKayla,
That's great! We thank you for sharing your review and we are very happy as well hearing your satisfaction with the audio quality and battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Fantastic sounding headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfy and sound fantastic! I would highly recommend it to those who love music and love the quality, fit, and finish. The case comes in handy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FasterRabbit, Thank you for the great review! We're pleased to hear you like the comfortable fit, built-in quality, and fantastic sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Best wireless headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best speakers I have ever owned. I love the sound and the comfort of these headphones. The active sound cancellation works perfectly. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zeegamer,
Awesome! We're thrilled that you like the sound quality, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Not enough improvements compared to WH-1000XM3.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1) Headphone physical properties: Does not clamp tightly enough; constantly slide forward or backward when bending over or looking up. Earpieces become hot too quickly, even in cool weather. 2) Active noise cancellation (ACN): Very good. 3) Sound quality: Underwhelming sound quality if EQ within Sony app is not used. If EQ and app are used, sound quality improves to Good. Does not support AptX L, plus LDAC cannot be used if multipoint connection is selected. 4) Bluetooth connectivity: Multipoint function very poorly implemented - just doesn't work consistently. Otherwise stable bluetooth connectivity. 5) Controls: Touch pad works surprisingly well, BUT needs more than 1 programmable button - only allows choice of summoning Voice Assistant or control over ANC level Need both.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeysee, Thank you so much for your feedback. We value your feedback and this will help us in improving our products. Thank you again for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product love it !! Is my 3rd set love the quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricmG,
That's fantastic to hear! We are delighted that you love the WH-1000XM4 headphones so much that this is your third set, and that you continue to appreciate the quality. Thanks for choosing Sony.
Best regards, Eliab