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Customer Ratings & Reviews

$406.49
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The comparable value is $433.99

Customer reviews

Rating 4.7 out of 5 stars with 12640 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 184 Showing 3,661-3,680 of 12,640 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    I love wearing these. They don't hurt my neck.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love wearing these throughout the day. There not too heavy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User923577,

      We are very glad to hear that you love wearing your Sony WH-1000XM4 headphones throughout the day! It's great to know you find them comfortable and appreciate their light weight design.

      Thank you for making Sony part of your listening experience!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Enjoyed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We all love this headphone! Sound is amazing! Wi-Fi connected works great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarolS,

      We are absolutely thrilled to hear that everyone loves the WH-1000XM4 headphones! It's fantastic that you are all enjoying the amazing sound and the great performance of the Wi-Fi connection.

      Thanks for choosing Sony. Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the xm4 I had the bose but they did not feel as good of a quality as these. the noise cancellation was a bit iffy however I could over look it as I live in a very busy overcrowded city and so I cut the headphones some slack!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skky0,

      We are delighted to hear that you are loving your WH-1000XM4 headphones! It is wonderful to know that the build quality stands out to you, especially when compared to your previous experience. We completely understand that living in a bustling, overcrowded city is the ultimate test for any noise-canceling technology, and we appreciate you giving them a chance to shine in such a demanding environment. We hope they continue to provide you with a peaceful escape during your daily commutes!

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphone available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are a nice steady improvement over the MX3’s. I love the sensors and the new design makes for a lighter headset. Also the noise canceling has improved.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ronnie,

      Awesome! Good to know that you like the improvements we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Just amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE ABSOLUTE BEST WIRELESS HEADPHONES EVER!!!! A big differnce from the other headphones that's start with the Letter B is that whenever you remove these headphones from your ears...... the music or video you're watching STOPS!!!! I just thinks that's a cool feature. And they're very comfortable to wear! Takes the C charger and chargers up very fast!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Melvin
      Wow! That's great! Thank you for sharing your awesome review. We are very happy as well hearing that you are satisfied with the audio quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would reccomend these. noise cancellation is excellent, and they are very comfortable once you get used to them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jbranch72, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Best headphones ive ever purchased

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. noise canceling. Light weight comes with a nice case

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jessica,
      That's great! We are very happy that you like the comfortable design, awesome noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Top tier headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic audio. Very pricey but worth the money. If you have the ability purchase these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesS, we're glad you like sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound and very good comfort fit. Would recommend to anybody that is considering this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy, Amazing! We're thrilled to hear you're enjoying the great sound quality and comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Epic - best NC headphones for the price by far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried many different brands and price levels of noise canceling headphones, and these stood out above the rest. Have been using for 2 months now and they are a joy to use. Great sound quality and superior noise canceling technology (far better than any others under $300). Any features you don’t like can be easily adjusted through the phone app - eg. Ambient sound control, pausing when talking etc. and you can create different modes depending on what you’re doing - working out vs. when you’re at the office expecting to chat to people

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Simmage, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Noice-Cancelling Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality sound, very comfortable to wear, easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Camel,
      Great! Thanks for your purchase and it's nice to hear your satisfaction on the sound quality and comfortability of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is top notch and I love the way they fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EdgarA,
      Great! We're glad that our WH1000XM4 erfectly fit your head/ear and you are pleased with the noise canceling feature of the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, the noise cancelling is great. It sits very comfortably on my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MackenzieS,
      Perfect! That's so nice to hear that the noise canceling feature of our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones works as expected and it's comfortable to wear. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is really good, this is definitely a good upgrade from the previous model. It is worth the investment if you're looking for high quality headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, CurtisF,

      Thanks for the comments and for the 5-star rating! It’s great to hear that our product has exceeded your expectations We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!

      Thank you for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Superior sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! The hype is real, this headphones have incredible sound quality. It’s light and has good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechGuy,

      Great! We're thrilled that you are enjoying the sound quality, weight, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality headphones, easy connection 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Winni,
      Great! It's nice to know that you are pleased with the overall quality and performance of our XM4 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They’re perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these headphones! The sound is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tarra,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that your son loves the WH1000XM4 headphones and is enjoying the sound quality. It’s wonderful to know our product is making a positive impact, and we truly appreciate you sharing this experience with us.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great quality!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re very comfortable, easy to set up, sound quality is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Isaias, Thanks for sharing your feedback. We are glad that you like the quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sound when needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Silence is golden for me as the hubs wears these while I work from home. He is happy with the comfort and clarity.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YellowRoseMemaw, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the headphones are great. The durability and the battery is superb. Would recommend to everyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David,

      You made the right choice! We're glad that you like the durability and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US