Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Bass, Sound quality
Review Bright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Noise Cancellation and Bass. Technology is amazing. I bought this for my wife but I’m gonna buy one for myself soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bright, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Would buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i liked the sound quality of the headphones but i do think that the touch controls and buttons were a little confusing and also didnt work every time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennaH,
Hello! We are glad to hear that you are enjoying the sound quality of your WH-1000XM4 headphones. We are sorry to hear you're experiencing some issues with the touch controls, as they can sometimes be a bit tricky to get used to.
To improve the responsiveness, make sure you are using the flat part of your finger to tap and swipe, and not just the fingertip. For the buttons, please ensure you are giving them a firm, deliberate press. If the issue continues, a quick reset of the headphones often resolves minor glitches. You can find instructions on how to do this in the Sony Headphones Connect app or our online help guide.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Perfect Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, amazing battery life, perfect control of noice cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoG, Thanks for the 5-star rating! We're happy to hear that you enjoying your Sony XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Craig
- Pros mentioned:Sound quality, Weight
Amazing sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! These sound amazing and love how light weight they are. Perfect for the gym or office
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CRivers, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphone available
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a nice steady improvement over the MX3’s. I love the sensors and the new design makes for a lighter headset. Also the noise canceling has improved.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ronnie,
Awesome! Good to know that you like the improvements we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Is the hype real?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound quality and noise cancelling. Ambient mode is also good. Very intuitive headphones that are comfortable to wear for hours on end.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi retrojack,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
The best of the best
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product one of the best sets of headphones I have ever owned ,comfortable, and sound incredible, simply the best choice for headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dads,
Great! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great to return to after the XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the XM4s again after having my XM5 break on me. While in certain aspects it's worse, which is totally expected from a previous gen product, the number one thing that stuck out to me is how the noise cancelling is much better on the XM4s if you wear glasses. The XM5 noise cancelling is really finnicky if you wear glasses, and going back to the XM4s, and no longer having that issue that I decided to just put up with makes the XM4s a much better experience for me. Also, it's nice the XM4 folds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello will,
Thank you for sharing your honest review on our headphones. We appreciate you on this one. We regret to hear that you are not pleased with our XM5 but we are delighted to hear your satisfaction on our XM4, especially on the noise canceling capability when wearing eyeglasses. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! They are so comfortable and the sound quality is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamieS, Thank you for the amazing review! We're very happy to hear you like the comfortable fit and great sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Comfy but pricey.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and comfy. Sleek and built well. Very happy with these but pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, Thanks for the 5-star rating! We're happy to hear that you are impressed with the quality of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We also appreciate your feedback regarding the price. You may confer with your dealer for discount and promos. Thanks and enjoy! -Craig
- Pros mentioned:Comfort, Sound quality
Very comdortable headphones.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The noise cancelling is amazing. The case is also very durable. Very comfortable to wear for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CecilJay,
Perfect! We're glad you like the amazing noise cancelling features, comfortable fit and durable case of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony XM4 Headphones- Great Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never owned noise-cancelling headphones before, but I researched various Sony and Bose headphones prior to making a purchase. The Sony XM4 headphones simply have the best noise-cancellation on the market. It's a great pair of headphones for students who easily get distracted by noisy environments. My only complaint is that Sony needs to improve on it's pairing of multiple devices with the headphones. When I am connected to my phone and laptop simultaneously, there is an occasional dinging noise. I still have no idea why, but if you disconnect from your phone, the dinging will stop.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lauren,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are hearing a noise when using the multipoint function. This isn't normally the case with these headphones. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). Resetting and initializing the headset may also help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please let us know. Please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Very nice
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Sound and noise cancelling are very good as is fit and comfort. Slight learning curve for setup and use but once setup, operations is easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobthedestroyerofpancakes, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Bose Rival Here
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great sound quality. Comfortable and noise canceling works well. A bit expensive but rivals Bose in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tanner, Awesome! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Good Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing! Loved it! Also, are very comfotable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiaL, We are happy to hear that you love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
Great sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crazy good sound even now in 2025, it holds up pretty good for any use, although I would say the sound leaks a little more than I’d like.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Estyebra! We're thrilled to hear that you think the WH-1000XM4 headphones have "crazy good sound" and that they still hold up so well in 2025. It's wonderful to know you find them great for any use.
We appreciate you bringing up your concern about the sound leakage. The WH-1000XM4 headphones are designed with a tight seal to provide optimal noise cancellation and sound isolation. However, if the headphones are not fitting snugly, a small amount of sound can escape. We recommend checking the fit and positioning them to ensure they form a proper seal around your ears.
Your feedback is very valuable to us, and we will certainly share it with our development team for future product improvements. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible noise cancelling headphones in every way. Comfortable, total sound cancelling, full range sound with adjustability of both sound and your vantage point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChillinInFL,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. Love sound and how clear it is. Super comfortable as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenny17, we're glad you love the sound quality and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Battery life, Sound quality
Best headphones for everyones needs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are by far the best Ive ever owned. The sound quality is by far the best and the noise cancelling works way too well. Great battery life and easy use.
I would recommend this to a friend - Pros mentioned:Sound quality
Sweet headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation feature works perfectly. Great for air travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChantillyLace,
Thanks for the excellent review! We're thrilled to hear the noise cancellation on your WH-1000XM4 headphones is right what you needed for air traveling!
We appreciate you choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.