Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones money can buy. These have great sound, decent battery life, and good app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Motorcyclerider1000,
You made the right choice! We're glad that you like the sound quality, battery life, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Great noise cancelling. They also really customize to your ears. Excellent features and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coolbreeze,
Perfect! We're glad that you like the fit, sound quality, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.f you are looking for noise cancelation at its best, don't look elsewhere and buy this immediately. Of all the comments that have been said about being not enough this, not able to do that, I think they are all untrue or either an unlucky manufacturing defect. Launch products are not perfect from the start, it's bound to happen. The only thing I do not use are the microphones for making calls, so you can check online and see for yourself about that aspect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi beto,
You made the right choice! We're glad that you are enjoying the noise canceling function of the headphones. These headphones are also great for phone calls. Thanks to Precise Voice Pickup Technology, which combines five built-in microphones with advanced audio signal processing, WH-1000XM4 delivers clearer voice quality to the other person on the phone.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
A Best Buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gorgeous, Terrific Sound, Very Confortable. A Best Buy!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EfrainZaragoza,
That's great! Thank you for reaching out to us today. We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Excellent headphones - definitely worth purchasing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent and the headphone are extremely comfortable even after hours of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nif235, Excellent choice! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
20 year old son’s Christmas gift delivered!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our son is a music lover who dabbles in percussion himself, so appreciates high sound quality. He reports excellent performance on sound snd on noise cancellation feature as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShellyGP123, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Killer value, great features, no reason to buy xm5
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. There is no reason to buy the xm5, they didn’t make enough upgrades to justify the cost. Buy these and save the money. These are the best consumer grade headphones in their price category. I am a professional audio engineer and the sound quality and ANC is second to none without buying into a much higher tier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We appreciate the 5-star rating and we're glad to hear that you love the sound quality and noise canceling of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Sound quality
Well worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality great bass one of the best noise cancellation headphones I’ve ever tried
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dominic, Great! We're glad that you like the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Awesome headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. If you're on the fence - buy them! You will not regret it. Lightweight with amazing sound and excellent battery life.
I would recommend this to a friend - Pros mentioned:Sound quality
Best ones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones they’re amazing love the quality of it its another llevel
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sgmal,
Thank you for choosing Sony!
It's truly wonderful to know how much you love your WH1000XM4 headphones! We're delighted to hear that you appreciate the exceptional quality they offer. Thank you for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great sound. Especially with audio 360. I would recommend them if you are looking to buy wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Horace, Thank you for the 5-star rating! We're thrilled to hear you like the comfortable fit, great sound quality, and 360 audio feature of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Hand phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice looking handphone love it so far best looking one
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lynchweston,
Thank you for choosing Sony!
We're honored to hear that you love the look of your WH1000XM4 headphones. It's wonderful to know they’re not only stylish but also making a positive impression on you so far. Thank you for sharing your experience—we truly appreciate it!
Best regards,
-Fred
- Pros mentioned:Sound quality
Near Perfect Over-the-Ear Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one of the best noise-cancelling headsets compared to the other one I owned. It blocks the loud ambient noise of lawn mower and leaf blowers while I'm working as well as the dog barking. The sound quality is really good. I haven't tried to use the app yet but turning on noise-cancelling mode is really easy with a clear announcement that has been turned on or off. My only complaint is the ear cups can get a little warm for my liking but this is probably only a problem during the summer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Socrets, Awesome! We're glad you're enjoying the industry-leading noise cancelation and great sound quality of your new headphones. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever had. They are very comfortable, the sound is excellent, and the noise cancelling is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestHeadphones,
Great! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great upgrade except for an ANC issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As an owner of the XM3s, I was really looking forward to the added features of the XM4. Pairing with multiple devices alone was a big plus, as I switch regularly between phone and tablet. After software updates this has been fairly seamless, and the headphones don't have a problem going between devices. They are comfortable and feature excellent sound quality just like the XM3s did. However, I have an issue where there is an audible 'hiss/white noise' in the background when in ANC. While this of course is much less noticeable when playing audio, this did NOT happen with my XM3s so I'm not sure if this is something wrong with my pair or if this is present in all XM4s. If so, that's an unfortunate change and something that really keeps this from being the perfect upgrade from the XM3s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jleek77, while we are glad that you are enjoying your XM4, we regret that you're having an issue when ANC is on. This is definitely not the news we'd like to hear from you.
As part of normal operation, you may hear a slight hiss or whisper after you turn on your headphones. This is the operating sound of the noise canceling function. This is not a malfunction. If this is not what you are hearing, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Battery life, Sound quality
Must buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Better than Bose option. The battery and quality is top class
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sagar, That's great! We're glad to hear that you chose these WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our advanced noise cancellation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. With a huge 30 hours of battery life, you’ll have enough power even for long trips. And if you need to top up in a hurry, you can get 5 hours’ worth of charge after just 10 minutes with the optional AC adapter. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Comfort, Sound quality
Okay, but there are better options in 2022
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were okay. I tried them out after using the WF-1000XM4 and found the the ear buds to be superior in almost every way. The noise canceling is better, there's not a weird third option between ambient sound and noise canceling, the bluetooth stability is better, the ambient pass through is MUCH better (its pretty bad on these), etc. The only edge I would give to these is comfort, but the material does get hot after a couple of hours. I did ultimately return these and picked up the airpod maxes and have been happier with that purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed,
While we're glad you appreciate the comfort, we truly regret to hear you're not having the best experience with your WH-1000XM4. These headphones achieve a tight seal over the ears. If the effect of noise canceling is not sufficient, please check the guidelines and steps
To ensure optimal performance with noise canceling, please refer to the steps and guidelines below:
• Make sure that the noise canceling function is turned on.
• Adjust the headset into a comfortable position.
• The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
• Check that the Adaptive Sound Control is turned off.
Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
We regret to hear that the headphones had to be returned.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
- Pros mentioned:Sound quality
Top of the line
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is very customizable from a soft threshold to an extreme silent setting. Being able to pair 2 devices was a feature I never knew I needed in a pair of quality headphones. Voice detection can be a bit hit or miss, so you either love it or not. There is a learning curve when it comes to swipe gestures and connectivity so keep that in mind. Other than that - these are top tier when it comes to audio and drowning out the noise around you - these are the headphones you want if you want to get lost in pure music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FWfun, we appreciate your 5-star review of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Sound quality, Weight
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight. Great sound. Great ANC. They live up and exceed the hype. I find reasons now just to use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShoeMoe, we're glad you like the noise canceling feature of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Weight
The best headphones I have ever had.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones! They feel lighter than you might expect but that makes them some comfortable to wear for long listening sessions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mattwiththecamera,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph