Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Glad I bought them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re amazing quality, and so so comfortable! Worth the cost
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexandraV, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Love this headset!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for my daughter and she loved it! It looks great too!
I would recommend this to a friendSony's best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound, incredible range, incredible depth for both music and gaming and with the dolby atmos on most laptops these days, really adds to the immersion. I dont use them for phone calls and i dont online game so the mic i have no idea but i bought these soley for the amazing sound, comfort and noise cancelling and have not been disappointed at all. A beautiful color, also! I got them while they were $100 off and don't regret it one bit
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tspinktoes, Awesome! Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Excellent
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great. Listened to a few over ear headphones and these were by far the best and most natural sounding. Full warm bass, but not overwhelming. Clear mids that weren't scooped out, and crispy highs. Flat EQ with these feels very natural. I haven't had luck with the "connect to two devices". It often caused more problems that it was worth, so I just re-pair with the new device. Takes 15 seconds but much easier than anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnonymousDisplayName, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great Headphones!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfy fit, nice adjustable band as well! Sound Quality is great and so is the noise cancellation!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allison,
Cool! Thank you so much for sharing your amazing experience with our WH-1000XM4.
We are incredibly pleased to hear you are satisfied with the comfortable fit & adjustable headband design, fantastic sound quality, and outstanding noise canceling function of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Good Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice, have great sound. The app is also very good for customization.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NakiaB,
We're so glad to hear you're enjoying your WH-1000XM4 headphones' outstanding sound quality—and even better that you're taking advantage of the Sony | Sound Connect app for customization!
With the app you've control over the EQ, noise cancellation, and other settings so you can tailor the audio experience to your exact preferences.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
SONY- WH1000XM4 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a pair of my own, but I love it so much that I got one for my boyfriend as a Christmas present. He loves listening to music and the audio of this headset is a 10/10. If you are debating on getting it, you definitely should. Worth the money and makes music sounds 10 times better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nguyet, Thanks for sharing that. We are glad to hear that you and your boyfriend have the Sony WH1000XM4 headphones and that he loves listening to music and the audio of his new headphoes. You chose the best for him. Thank you for trusting Sony! Vincent
As advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They do what they say. Nose canceling... i got these to minimize noise from a loud roommate, they worked well...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Jaredb76,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear that your Sony headphones are meeting your needs perfectly! With the amazing Noise Cancelling feature and up to 30 hours of battery, we are sure this headphones will get the job done, and even more!
Thanks for choosing Sony, have a nice day!
-DiegoV
Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancellation, light and comfortable (means you’ll be able to use longer . Also good pricing compared to other high end brands. My issue is I still get warm ears over extended use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaykay, Great! We're very pleased to hear you like the noise canceling feature, lightweight, and comfortable fit of your new Sony headphones. These headphones features a super-soft, pressure-relieving earpads in foamed urethane that evenly distribute pressure to reduce the warm feeling on your ears when using it for longer periods. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Marvelous/Enamored by these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are on the fence about these get off it and get in the grass. These are terrific headphones, your music is meant for these type of headphones. I went through all the ear buds from Sony new ones(which are good but they hurt with the ear tips given) & Bose earbuds(which are the best on the market) these headphones are an instant grab & you wont regret these. Only thing that can possibly take away from these are the material is plastic but feel like air on your head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Weezy619,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sweet headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation feature works perfectly. Great for air travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChantillyLace,
Thanks for the excellent review! We're thrilled to hear the noise cancellation on your WH-1000XM4 headphones is right what you needed for air traveling!
We appreciate you choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Great Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the WH-1000XM4 Headphones. Very comfortable and excellent sound quality and noise reduction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Awesome! Thank you so much for the 5-stars review and for sharing your superb experience with our WH-1000XM4! We're really happy to hear you're very pleased with your purchase and you love its outstanding audio quality, excellent noise cancellation, and overall comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Thank you for choosing Sony! -Jess
Absolute Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones ever, for the price. The update to be able to connect to two different items is one of my fave “newests”. This is actually my second pair after not being the kindest to my first pair. I have autism and these headphones help massively for my sensory overload issues. I wear them constantly, especially with their 30 hour playback. I absolutely love my pair of headphones and never go anywhere without them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tutored, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
verry nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headset light wieght good noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dstu, Thank you for the fantastic review! We're very happy to hear you appreciate the lightweight design and exceptional noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crazy good sound even now in 2025, it holds up pretty good for any use, although I would say the sound leaks a little more than I’d like.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Estyebra! We're thrilled to hear that you think the WH-1000XM4 headphones have "crazy good sound" and that they still hold up so well in 2025. It's wonderful to know you find them great for any use.
We appreciate you bringing up your concern about the sound leakage. The WH-1000XM4 headphones are designed with a tight seal to provide optimal noise cancellation and sound isolation. However, if the headphones are not fitting snugly, a small amount of sound can escape. We recommend checking the fit and positioning them to ensure they form a proper seal around your ears.
Your feedback is very valuable to us, and we will certainly share it with our development team for future product improvements. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team.
Absolutely Incredible Headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely stellar. I went with Bose at first but quickly returned them and opted for these, which have exceeded my expectations in every way possible. The sound is crisp and clear, and the noise cancelling is impressive. Thank you so much to Sony for making such a high-quality pair of headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewing2, You've made an excellent choice! We're thrilled to hear that these headphones have exceeded your expectations and good to know you appreciate the crisp and clear audio, exceptional noise cancellation, and overall performance of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great sound, comfy with glasses
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, fantastic noise cancelling for planes, comfortable with glasses
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrustMeImAnEngineer
, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
30+ hours of battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Amazing battery life and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unnamed, we're glad you like the battery and noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Great noise cancellation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given as a gift and loved. These are the best noise cancelling headphones in my opinion. I have tried these and Bose and these are noticeably better, especially when traveling. They are fragile however so careful about dropping them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryannaM, we're glad you are enjoying our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very pleased with the sound quality and comfort. Easy to connect. I personally favor the Sony over my Bose 35 II.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomD,
Awesome! We are glad you like the sound quality and comfort of the headphones. ntelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Regards,
David