Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
The best noise-cancelling headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony wireless noise-cancelling headphones, did just that. I had purchased them for my vacation to Europe, and many they cancelled out all the noise around me, on the plane, at the airports and it was great!!! I highly recommend these to anyone who needs some quiet time where it's hard to get quiet time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuperMario, Perfect! We really love to hear you like the outstanding noise cancelling feature of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for the recommendation and for choosing Sony! -Jess
Great for programmer husband
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my programmer husband. He loves them- he had another pair for years and when they finally died he knew he needed to get the same kind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user178620,
We are so glad to hear that your husband is enjoying his new WH-1000XM4 headphones! It is a great testament to the quality of the series that he chose to stick with the same model for his programming work, where the industry-leading noise cancellation and 30-hour battery life are perfect for long, focused sessions. We hope this new pair serves him just as reliably for years to come. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Absolutely Incredible Headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely stellar. I went with Bose at first but quickly returned them and opted for these, which have exceeded my expectations in every way possible. The sound is crisp and clear, and the noise cancelling is impressive. Thank you so much to Sony for making such a high-quality pair of headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewing2, You've made an excellent choice! We're thrilled to hear that these headphones have exceeded your expectations and good to know you appreciate the crisp and clear audio, exceptional noise cancellation, and overall performance of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Big bang for your buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to give these 5 stars, but they don't connect to certain apps reliably (Slack, Zoom, and TikTok frequently have problems). Otherwise the sound is amazing as it the noise cancelling feature. Very comfortable, as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leslie,
We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. It's unfortunate that you are having issues connecting to certain apps. Make sure to properly set the audio/mic settings of the application. If you are using a computer, you may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality, Weight
Great sounding noise cancelling headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are super easy to connect to two different items. They are light weight,noise cancelling works great,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maniac4,
Great! We're glad that you like the multipoint function, weight, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great for Music, not so great for meetings
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best at the price for music. Excellent sound quality that allows me to hear sounds I’ve never heard before in music, it truly allows you to enjoy the music and makes it almkst feel like you’re there. However, when it comes to calls and meetings, the microphone picks up every single sound which can be a little frustrating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yukipookitamu, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
So good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these headphones! The sounds, comforts, and feel are all so natural!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great. It really helps to minimize sound around me and my music sounds so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review of the WH-1000XM4, CMSC! We are truly heartened to learn that you're enjoying the exceptional sound quality and the noise-canceling capabilities, which help to minimize external sound and immerse you in your music. If you have any other feedback or need assistance, feel free to reach out!
Thanks for choosing Sony!
Gus
- Pros mentioned:Comfort, Sound quality
Glad I bought them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re amazing quality, and so so comfortable! Worth the cost
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexandraV, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sony XM4 Purchase Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I switched from an AirPods Gen 1, love it so far. Noise cancellation is great, it is comfy and it sounds good. Both my PC and my phone is connected to it and I simultaneously switched it whenever I use it. I would recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TBK1, Thank you for the positive feedback! Glad to hear that you are happy with the WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Crisp sound, beautiful kids noise cancelling :)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best! I cannot believe how crisp the sound is. More importantly, I do NOT hear my kids' drama ;). They cannot I am impressed Sony! They also come with the adapter to plug into the phone or other music device if you are leery about connecting to Bluetooth, as I am. These are hella expensive, j but Best Buy has great sales throughout the year so keep your eyes open for the sale price. Good luck and enjoy these bad boys!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tami,
Wow! Thank you so much for sharing your awesome experience! We are so happy to hear you are satisfied with the great features, incredible sound quality, and amazing noise canceling function of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Even better than I anticipated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so comfortable to wear for long periods of time and the sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryannnn,
Awesome! We're glad to are enjoying the amazing sound quality and comfortable fit with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
I like them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking at these since they first came out a few years ago. Best Buy and others had them on sale around Christmas so I finally got them. I am not an audio file but I really enjoy listing to good music with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happycamper, We're glad you like our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life
The Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I’ve had previous headphones before and I can definitely say that these Sonys are literally the best headphones I’ve ever purchased. So easy to figure out as well. I love the speak to chat function. Also, the battery life is pretty great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angie, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are an upgrade from the Bose I had. They sound super good and are really comfortable. No regrets switching from Bose QC to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, That's awesome! Thank you for upgrading to our new WH-1000XM4 headphones. Good to hear you like the excellent sound and comfortable fit of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the style,sound and how comfortable they are to use for a long period
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VegetaCousin, Awesome! We are so glad to hear that you are happy with the design, comfort and sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
30+ hours of battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Amazing battery life and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unnamed, we're glad you like the battery and noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Battery life, Sound quality
Great Performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. I like the ease of use and noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drgarym,
Awesome! We're thrilled that you like the sound quality, battery life, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Bose
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. They are also super comfortable and have a long battery life. Great sounds and noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anngy, Excellent! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
OMG!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality top quality materials top connection quality top quality battery top!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GIULIX90, Thank you for the great review! We're glad you appreciate the excellent audio, built, connection quality and long-lasting battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam