Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Best headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. Great battery and the noise canceling is unrivaled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jonathan,
Great! We're glad that you like the battery life and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony XM4 headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Ear cups fit around the ear perfectly. Sound is awesome....Low end sound is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianT, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
One of the best headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones out here great sound quality you can customize your sound to fit your music taste. Would definitely recommend getting this or the Xm5 if u wanna spend a little more. But this u can’t go wrong and they are pretty tuff too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoSanchez, Awesome! We're very happy to hear you're enjoying the great sound quality and the option to customize the sound profile to fit your music taste using the Sony Headphones Connect app, and the overall performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Use them all the time and the noise cancelling is the best. Great for when I’m studying and need quiet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user693273, Thank you for the awesome review! We're glad to hear you're enjoying the exceptional noise canceling feature of your Sony WH1000XM4. It's great to know that they help you stay focused while studying. Thanks for choosing Sony! -Sam
10/10
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ive ever had comfy too! The navy blue color is pretty as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TuckerR, thank you for this 10 out of 10 review! We are elated to hear you're enjoying the WH1000XM4 headphones thanks to their comfortable design–and the beautiful navy blue is absolutely a plus! Thank you for choosing Sony. Best regards, -Jenn.
Best sound + noise-canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, excellent noise cancelling. Best I've experienced.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Muddy! It is fantastic to know you're enjoying the WH-1000XM4's sound quality and industry-leading noise cancelling. Sony's advanced digital noise cancellation technology uses microphones and a dedicated NC processor in each earcup to analyze and neutralize ambient sounds, making it possible to experience music, calls, or silence—even in noisy environments like buses, trains, or planes—to an exceptional degree. Your experience reflects our goal of delivering clear, immersive audio and outstanding noise reduction for our users. If you have any favorite features or listening tips to share, we'd love to hear more!
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Killer headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic! The sound and comfort of these are top notch. Well worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BroccoliRob,
Awesome! We're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Noise Cancelling Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading reviews I decided to purchase these headphones. Noise cancelling is the main reason I purchased these. I have a neighbor who has a stereo with a thumping bass that was penetrating the walls. I got these headphones and most of the noise was gone. Because these are bluetooth enabled I was able to have some calming music to help me sleep and that drowned out all of the noise. The sound itself is really good, too!
I would recommend this to a friendSuper happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound excellent, are feature rich and have a stylish case. The only issue I have had is that sometimes they jump to 100 percent volume when powering on and pairing with my phone. Tech support showed me how to reset the headphones but the issue creeps back in every once and a while. I’m sure they will address it in a firmware update. Other than that I am super impressed with both the sound and build quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImhotepVII, we're glad that you're enjoying the sound quality of the headphones. We appreciate your feedback about the volume function. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for your review and for choosing Sony. ~Ralph
Awesome Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous Sound ... Comfy great fit ... Noise canceling works great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi palm, Amazing! We're pleased to hear that you like the sound quality, fit, and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best quality headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between airpods max and this, but I'm glad I got this. Worth the money! Noise canceling is awesome. Pretty scary when commuting though because I couldn't hear anything outside of the headphones. Plus the color is chic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RoschD,
We're glad that you made the right decision in getting our WH1000XM4 over Airpods max. You will surely enjoy this one and really worth every penny! We're glad that you are pleased with the audio quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Wearing Them for 2+ years and They Still Rock
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As stated in the title, I have been wearing them up for the past two years (I may be wrong, but it felt like it with everything going on). Fantastic sound quality and noise-canceling is SONY's playground. Getting them for a discount is so worth it, especially as a student that needs to use public transport, not hearing random people talking is the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Typewriter, Awesome! We're very grateful for the positive feedback with the WH-1000XM4 Wireless Noise-Canceling Headphones. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM4 headphones are really great. Sound quality out of the box is already great and noise cancelling works well. The only thing is the color, it looks like a tan/sand color through the stock pictures but in real life they’re more of a gray.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimA, we're glad you like the sound quality of our product. We appreciate your feedback regarding the color variant of your Sony unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling feature works great. The headphones are super light and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MickeyZ,
Great! We're thrilled that you are enjoying the weight, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cans sound awesome, the fit is great, and very easy to pair up. Sony does it again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MKD1,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TikTok turned me on to these headphones! I was a little skeptical so i went to Best Buy for a trail run and compared them to the Bose, Beats and they were such better quality and the noise cancellation was great. Fit was good… 5 stars here!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LKM44,
Great! Thanks to TikTok, you found the perfect headphone for you. We're very excited to hear that you love the quality, noise cancelation capability and fit of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for the 5-star rating! - Marco
Great Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 were my first pair of wireless headphones and they are amazing! The sound and build quality is incredible! The carrying case is also a nice bonus! Also, you can really customize and get a variety of Sound EQs on the Sony App - which is cool - Overall, these are a great pair of headphones and I would definitely recommend to a friend! No complaints and the noice cancellation really works.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Perfect ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did weeks of research looking to replace my 7+ year ANC headphones. These were generally reviewed as the best out there. I am glad to report those reviews were right. Color is fantastic and the NC is ironclad. It's changes based on what you are doing and that is very useful. Swipe motion for skipping and volume control is effective and engaging. Loved these so much that I got my girlfriend a pair too. She loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lnf4116, Great! We're glad that both of you are enjoying these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Sony WH1000XM4
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling. Comfortable fit for long term wearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DLS70,
Great! We're thrilled that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Perfect amount of bass, noice cancelling is perfect for the gym!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mexcudi,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph