Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great for programmer husband
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my programmer husband. He loves them- he had another pair for years and when they finally died he knew he needed to get the same kind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user178620,
We are so glad to hear that your husband is enjoying his new WH-1000XM4 headphones! It is a great testament to the quality of the series that he chose to stick with the same model for his programming work, where the industry-leading noise cancellation and 30-hour battery life are perfect for long, focused sessions. We hope this new pair serves him just as reliably for years to come. Thanks for choosing Sony.
Best regards, Eliab
Sony XM1004
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using these bad boy more than my Bose QC 45. The sound is incredible as advertised and a great deal at Best Buy . Highly recommend this headphone if still available. May look into the 1005 in near future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FreeGuy4K, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
The best head phone in the world
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This the best headphone in the world. Good for traveling. The quality of the sound is super amazing and the noise canceling is the best of all headphone in the market right now. I will say is get this or get new style of headphones because SONY ARE THE BEST FOR SOUND QUALITY.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi King, Awesome! We're very happy to hear you like the portability, amazing sound quality, and excellent noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With the new features on these bad boys there’s no need to look anywhere else for noise cancelling. Compared with beautiful sound these can’t be beaten at this price. My best feature of these are the Adaptive sound control. Living in the city I have to use public transportation so the noise cancelling kicks in automatically when it knows I’m moving at certain speeds. Then shuts off when stopped. Perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nickchav86,
Great! We're glad that these headphones are perfect for your surroundings. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Stream Head Phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As an AppleMusic user the audio quality is noticeable for files in Spatial Audio - Dolby Atmos. Audio cancellation takes a bit to getting use to the headphones will change settings entering and exiting different environments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CaliTechDude,
Thank you for your honest review on our Sony WH1000XM4. We highly appreciate this and we're glad that you noticed the audio quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Headphone for travel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described. Great sound. Comfortable and case is nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gram, Great! Good to hear you're enjoying the amazing sound quality and comfortable fit your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Fantastic sound and deadening! Worth the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second Sony headphones in this line and model that I've bought. The sound is fantastic and the sound deadening is very effective. Worth every bit of the price. Great case and programmable sound software included.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RetiredFire, we're glad you are enjoying the sound quality of the WH1000XM4! Thanks for choosing Sony! ~Earl
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. My daughter loves them. They block out all sound. They are comfy. They synced easily with her iPhone. I might end up getting a pair for myself. Great gift and fast shipping.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dukelover79, We're very grateful for this positive feedback! Glad to know your daughter loves the excellent noise cancellation, comfortable fit, and easy Bluetooth pairing of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Too big for my head and very heavy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sounded great. But I had to return them because I am a woman (pretty normal size) and they didn't adjust to be small enough to fit my ears, so they pressed on my ears at the top and made them sore after only about 3 minutes of wear. They were also way too loose to use for the gym.
No, I would not recommend this to a friendExcellent Over-Ears for All Sorts of Things
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Straight out of the box i was not very happy. After downloding the Sony headphone and creating my own sound profile, my thoughts did a 180. They sound incredible and i love the hand-to-ear ambient sound feature that allows you to listen in on whats going on around you. Top notch!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PKJr, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I went on more airplane flights because they cancel out everything I don't want with the noise-cancelling. Sounds great, good battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carter, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Slade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a while I wanted this head set, and now that I have it make my music listening more entertaining, I love this equipment..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulD, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl
Good phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good phones, work great at the gym. Provide clear sound with high quality big noise
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, LukeL!
We are so pleased to hear that your WH-1000XM4 headphones are working great for you at the gym. It's truly rewarding to know that the clear, high-quality sound and noise-canceling features are enhancing your workout experience. We designed these headphones to provide exceptional sound in any environment, and it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the base on these how loud they are and the noise canceling is the best feature!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Catherine,
Great! We're glad that you like the amazing features of the headphones like the bass quality, volume, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Amazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, excellent noise cancelling and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HAPPY, Awesome! We're thrilled to hear you like the excellent sound quality, industry-leading noise cancelation, and comfortable fit of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Love these headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for the gym and to block out extra noise while working out. They block out a lot and im happy with how well they work. The only negative is the dont stay securely on during certain exercises but that is my only dislike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Michele67212,
Awesome! We are truly happy that the noise canceling feature of our Sony WH1000XM4 work fine. You can work out without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Top Tier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal sound. Sleek look. Excellent noise cancellation. Super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mavato17, thank you so much for the 5 Star review! We are truly happy to hear you are satisfied with the superb sound quality, stylish design, comfortable fit, and outstanding noise canceling function of our WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our XM4 and for choosing Sony!
- Romeo
Wow!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing! Very comfortable and have a premium feel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Computer, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Solid over ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, no connections issues. Fits comfortably over the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi scithechatot,
Great! We're thrilled that you are enjoying the sound quality, connectivity, and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Solid headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a solid pair of headphones. Bluetooth connection with multiple devices is unreliable at times. Audio doesn’t swap consistently when connected to laptops and my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
We are happy that you enjoy your great Sony WH1000XM4 and we apologize about the issue you have, as Sony, we want to provide you the best experience, please try to check some settings on your headphones to ensure we have everything correct:
Update Software: Ensure that your headphones are updated to the latest firmware version. Updates often bring improvements and fixes for issues related to connectivity.
Reset Headphones: If connectivity issues persist, consider initializing and resetting your headphones. This operation will reset all device settings to the factory defaults and delete all pairing information. Instructions for initializing can be found in the model-specific Help Guide
If you need further assistance with your WH1000XM4, you can always contact us via chat or phone support 239-245-6354 (M-F: 09:00 AM – 09:00 PM EST) Weekend: (10:00 AM – 8:00 PM EST), we will be always happy to assist you and also you can check some info about the feature on the link below.
Thank you for choosing Sony!
Connect the headphones to two devices simultaneously (multipoint connection)
https://www.sony.com/electronics/support/articles/00249936
-Gus