Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality and nose cancellation work really good together, one complaint is it feels loose on me and with the xm5’s they feel even more loose but other than that i have no problems with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Dylan! We are thrilled to hear about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WH-1000XM4. We are so sorry if these headphones didn't fit you well. The WH-1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. For the best method to fit the headphones, please refer to the following:
• Check the left and right units of the headset.
- There is a tactile dot on the (left) mark side.
• Extend the slider to its full length before putting on the headset.
• Put on the headset with the earpads fitting snugly over your ears.
• Adjust the slider to a length where the headband touches the top of your head.
• Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears.
• If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
I hope you find this information helpful, and thanks for choosing Sony!
Best regards,
Romeo
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones with great feature set. Easy to use and sound great for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayG, Great! We're thrilled to hear that you are enjoying your new headphones. Thanks for choosing Sony. Carl
Best wireless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ever, they are light, comfortable and wireless, perfect for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dani, That's amazing! Thank you for leaving us such a wonderful review of your WH-1000XM4! We're thrilled to know you feel the WH-1000XM4 is the best wireless headphones that you've purchased and you're enjoying the lightweight, comfortability, and overall sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for your purchase and for choosing Sony! -Jess
Good headphones - get Best Buy coverage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, nice sound quality, and performance; second time purchasing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyG, we are happy to hear that you like the Sony - WH1000XM4! This pair of headphones blend our advanced noise canceling, with exceptional sound quality and a range of smart features for an unrivaled listening experience. Thanks for choosing Sony! Regards, -Dominick
I love this item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good purchase Excellent sound quality and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cesar. Thank you for sharing your feedback about your recent purchase. We're delighted to hear you're happy with the sound quality and noise cancellation of your WH1000XM4 headphones!.Thanks for choosing Sony. -Milton.
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, long battery life. Work well. Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaye, Glad to hear that you are happy with the comfort and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using these for the last 2 years and they've been the best casual listening, wireless headphones I've ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CoreyA,
Thank you for choosing Sony!
We’re excited to hear that the WH-1000XM4 headphones have been your top choice for casual wireless listening over the past two years. It’s rewarding to know they continue to provide you with excellent sound and comfort, making your daily listening experience truly enjoyable.
Best regards,
-Fred
Good but not Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not great. The bass is hands down really good. The mids I can’t seem to get down to my taste but highs are good. Overall they do provide a good sound experience. The app is ok because of the equalizer but aside from that it sucks. The dual device connection is crap. They sometimes connect without any problems but 8 out of 10 times it doesn’t connect. Sometimes it says the headset connects to my iPhone but the app will say it’s not. I have to delete all connections and start all over. Overall on sale they’re worth the buy. Full retail...wouldn’t recommend.
I would recommend this to a friendRecommend!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They aren’t bulky like other models. The noise cancellation is good and I like the tap to pause and the volume features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mars, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Currently, these are the best I've used
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried various models/brands of noise cancelling headphones, and these are the best overall. The NC works really well, the audio is really good, including bass delivery without crushing the mids. I think these are a bit better than the v3 in sound, and maybe a little in NC, but the differences are not huge. These seem to have less of a plastic "creak" when handling than the v3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SHMC, you made right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
BEST HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I have everrrrr owned. Although I kind of regret buying the headphones in black and I wished I should've bought them in silver. Anyways it doesn't matter the quality and sound of these headphones are amazing! I also enjoyed the noise-canceling option, I can finally stop hearing my upstairs neighbors from doing a ton of noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alba, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Bluetooth Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and battery life are both very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amity, Excellent! We're very pleased to hear you're enjoying the great sound quality and long-lasting battery life of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are very comfortable and look nice on. The phone app to adjust settings can sometimes be a bit clunky to use and while the sound quality is fine for streaming music etc, the noise cancellation isn't quite as good in certain settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daisy, Thank you for the perfect rating! We're very happy to hear you like the comfortable fit and great sound quality of your Sony WH1000XM4. At Sony, we are always looking to improve our product quality and features. We have noted your input about the settings adjustments of the Sony Headphones Connect app and will be sure to forward this feedback to the appropriate department. If the effect of noise canceling is not sufficient, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Superior sound quality. Durable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sould quality is very good. Connection to devices is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarthikeyanS, thanks for the 5-star rating! We're really happy to hear you're enjoying the wonderful sound quality and the easy connection of the Sony - WH1000XM4! With their comfortable design and long battery life, these headphones become the perfect option for long listening sessions! Thank you for choosing Sony and enjoy the music. Regards, -Dominick
Music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good. Long hours before charging the head phones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Licha,
Great! We're glad that you like the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Fit Is Too Tight And App Is Awful - Try Them On
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones get only 3 stars from me because they are uncomfortable to wear, and I have to reset things in the app to get them to work correctly with Bluetooth on my PC. When working properly the sound is great, the microphone also works well. The problem is when I get on an online meeting these disconnect and reconnect and do all kinds of weird things. The app does fix some problems, but I often have to reconnect to my phone and then reset junk in the app then reconnect to my PC. The headphones fit entirely too tightly on my head, and I end up with headaches from it. They also feel cheap and flimsy, and I feel like they're going to break at any moment. I wish I could go back to exchange them for something different. These are by far the worst Sony products I've owned.
No, I would not recommend this to a friendThe only headphones I will ever own.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the grey/silver ones for 2 years and Its the only headphones I will ever wear and decided to get another pair for a relative and told me that these changed his life too. Overall, best investment ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HomeCrit,
Wow! Thank you for your purchase and for trusting us when it comes to headphones. We are very pleased to hear that you and your relative are enjoying overall performance and quality of your WH1000XM4. Thank you for sharing your feedback and for choosing Sony! - Marco
Sound proof
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Longggg battery life and great noise cancellation.
I would recommend this to a friendGood but weak mic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Good noise canceling Good battery life Great sound Cons: No noise canceling during calls Mic is sub par Mic does not work with Xbox one controller
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigp7927,
We're glad that you like the sound quality, battery life, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the mic function and call quality is greatly appreciated. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony.
~Ralph
Great quality, pay-to-use functions
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality sound, insane noise cancelling and functions. Downside deals with the DLC stuff through the app, would be nice if it just came with the expense of the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YesParade, Amazing! We're glad you like the excellent sound quality, top-notch noise canceling, and overall features of your Sony WH1000XM4. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam