Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great audio control
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them for the gym and they are super nice cause I can’t hear anything so I can stay focused but they also have a mode to be able to hear so they are super flexible and are overall a great choice for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngelC,
That's nice! We are truly happy hearing your satisfaction with the performance of our Sony WH1000XM4. It's nice that you can concentrate to your gym sessions and listen to your favorite music at the same time. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What else is there to say. Comfort is great noise cancelling is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yourfriendlyneighbor, We're glad to hear that you love this unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancellation is amazing! Worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisB. We're thrilled to hear you've been enjoying your WH1000XM4!. It's wonderful to hear that you found the sound quality and noise cancellation of our product amazing and well worth the money. Thanks for choosing Sony. -Milton.
Love. Love.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. So quiet. Salina quality is good. Blocks out family noises. Especially since we are all home during pandemic. I love that I can touch one speaker and it will mute the music and I can say hi to someone quickly and then when I let go the music resumes. I don’t have to find phone and stop music or take them off. What a great feature. Amazing product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Piratedan,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great gift for music lovers!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend really loved them, she says they were better than my beats but more affordable than the Apple ones. If you are looking for a high-quality in-between check these ones out, the quality for music is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan,
Nice! Thank you for purchasing our Sony WH100XM4. We're glad that your girlfriend loves her new Sony XM4 and very pleased with the audio quality. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and for recommending it! - Marco
Great headphone for the value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great. I would have prefer if the app could be installed on multiple devices and controlled from each of the devices. Otherwise, it is a great headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaleL, Thank you for your review and feedback! We are pleased to hear that you are enjoying the great sound quality of the WH-1000XM4. We appreciate your suggestion regarding the ability to control the app from multiple devices. The multipoint connection feature allows the headphones to switch between two devices, such as answering a call on your phone while listening to music on another device, without needing to go through the normal Bluetooth reconnection process. We will certainly take your feedback into consideration for future updates. Thank you for choosing Sony! -Sam
Better than I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on these is amazing!! Definitely noise canceling! Super comfy!
I would recommend this to a friendShouldn't Have Had to Buy but Product is Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd actually purchased same item 10/31 and then saw Black Friday sale - sadly wasn't allowed to price match so forced to return 1st pair only to buy same again but $100 less. GREAT headphones, though. Excellent sound & great noise cancelling. Sorry to waste employee time returning and restocking but wasn't letting a $100 savings go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bxgrlb4,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort level has improved over the M3’s. Sound is excellent as before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rich,
Great! We're glad that you like the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Get them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The adjustment to different places and noise levels are phenomenal. The noice canceling is great, when I’m sharing an office for the day and really need to focus. I live in NYC and my commute has been so much more peaceful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QLee, Thank you for the 5-star rating! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone quality is very good, sounds even better with equalizer set and the app is easy to work with. Noise canceling is also great and works at home and even in crowded/busy areas. Definitely worth the purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidL,
That's awesome to hear that you are pleased with the sound quality and noise canceling capability of our WH1000XM4 as well as the Sony app where you can adjust and customize the settings to your liking. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Don’t Sleep On These
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! These are so underrated. The Sony headphones are excellent without all of the flash. While they’re expensive, the investment in this product is more in sound and tech vs. the look. I’ve owned Beats and these are hands down much better than any headphones I’ve ever listened to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmackStL,
Thank you for the 5-star rating and we're glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
I live in these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had my eye on these for over a year. The black Friday price and extended return policy made me go for it. I love these for my music, great range. The controls are simple. And i keep this paired to my phone, taking phone calls is easy. Clear. Reluanle. I get 40ft range easily. Superb sound, which really is the most important thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SSDOG,
Awesome! We're thrilled that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphones...
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these sony headphones. I do notice that they get my hears pretty warm and sore if you wear them for a prolonged amount of time. My advice is if you are looking for headphones that creates a great seal and you aren't planning on wearing them for a long period of time, get these. I used them on a flight from detroit to tampa and I didnt keep them on the entire time because of ear fatigue. Also the touch controls arent the best
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi hereyougo,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about its comfort and touch controls is greatly appreciated.
For optimum fit and comfort, make sure to adjust the headband of the headphones. You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
Regarding the touch controls, make sure that you are using the controls correctly. For more information, please refer to these links:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable. Good noise cancelling feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, Thank you for this wonderful review of your WH-1000XM4. We're glad you love the exceptional noise cancelling, sound quality, comfort, and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! -Jess
Like XM3 but slightly better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Love the Active noise cancellation. The bass is awesome too!
I would recommend this to a friendGreat Noise Cancelling headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancellation and comfortable on the ear. The battery life could have been a little better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, Awesome! We're glad you like the industry-leading noise cancellation and comfortable fit of your Sony WH-1000XM4. We also appreciate your feedback about the battery life. To ensure optimal battery performance, please follow the steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb audio quality. ISTG the bass and the treble are on another level.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan,
Awesome! We're thrilled that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Amazing headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are easily the best headphones I have ever owned. My only regret is that I did not buy them sooner. I love the noise cancellation and the touch controls on the right ear. The speak feature that lowers the volume and turns off ANC for a period of time is awesome, but it is not for me. If I respond and just say yea to someone it activates. Great feature, just not for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TexaxEdition281, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Better than Bose!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I haven't gotten a pair of great headphones for 15 years, it was time to update my Bose. With every intention of getting another Bose I fell in love with the Sony. Comfortable to wear, easy to hard wire to your phone or i-pod or i-pad or to set it up wireless. Love the wireless and blue tooth capabilities. Sales rep was very helpful in getting me set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KLBR, Excellent! We're glad that you like the comfort, ease of using wired or wireless, and Bluetooth functionality. We also appreciate sharing your excellent shopping experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin