Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Love these
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great feels comfortable easy connection to bt
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tomcat69, We are thrilled to hear that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
The Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing headphones. I own A LOT of electronics, and these would be near or at top of them all. The sound quality is a 6 out of 5 (clarity and ANC). Call quality is not as great -- mic sounds muffled and the active noise cancellation (ANC) turns off -- but I just have to give these a 5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, Awesome! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling great quality and battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ghosty, That's excellent! Choosing these headphones will definitely be worth it! We are really happy that you like the superb sound quality, amazing noise canceling feature, and long-lasting battery life. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
Satisfaction Thy name is Sony
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have used everyday since my purchase and the headphones app from Sony makes a huge difference in playback, smartest pair of high definition wireless headphones that I have experienced personally
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Xavier,
That's great! It's nice to hear that you are satisfied with the performance and quality of our WH1000XM4. We're glad that you are pleased with the Sony app as well and were able to set your headphone to your liking. Thank you for your trust and for choosing Sony! - Marco
The best noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best Sony noise canceling wireless headphones yet. I work in a very noisy environment, slip on these headphones, turn the noise canceling on, and I’m loss in a world of pure sound. Sony’s LDAC Bluetooth allows my HiRez music to stream without the the clarity lost by the much lower bitrate of other codecs. (My iPhone can broadcast using the LDAC codec)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wmillik,
We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Best headphones bought.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fit comfortably . The noise cancelling is great .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wk21, Great! Good to know that the headphones fit comfortably. We are also glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Headphone guy now
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them comfy feel great quality top notch you wont regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Loomis,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Oh sweet tunes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply perfect in every way possible. Sound, comfort and ease of use.
I would recommend this to a friendThe Hold Standard for Noise Canceling Heasphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best travel headphones out there. Superior noise canceling, great sound. Lots of features but confusing to learn them all and you have to put an app on your device. Also annoying that they try to upcharge you for 360 degree surround sound processing which is pure profit for them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Airpods, We are happy that you like the superior noise canceling, sound quality and other features of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Best pair of headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very crisp smooth sound with good bass! The best sounding headphones with amazing noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosemanuelG, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
The best headphones money can buy.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing I had them almost a year no problems the noise cancelling is great i'd recommend to everyone ..❤️
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, LakiejaM! That's really great to hear and we're glad you like the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time trying these headphones and a huge upgrade. I had beats headphones before but the sound quality wasn’t there. These headphones feel like I’m at a concert. You can control the sound quality on the Sony app which is a great tool. I would recommend these headphones if you enjoy listening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rose, Sounds like you made an upgrade! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
WH-1000XM4
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly like this headphones, they are extremely comfortable and has a great sound quality. However they are not the secures headphones if you’re gonna use them for active activities and mine broke after 1 year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Candelaria, thanks for choosing and purchasing our product. We're glad you like the comfort and sound quality of the WH1000XM4! We're sorry to hear that you have an issue with your Sony unit. You may take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. Please check this link for more details:
https://www.sony.com/electronics/support/articles/00006741?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
GreatProduct
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my son. He studied the features of different brands and ultimately chose this one. So far he has been super happy with it. He is in college and studying from home, so a head phone is a must have item. I thought price was too high, but similar products with the similar quality was around same price range. So I stayed with his choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristmasGift, Awesome! We're thrilled to hear that your son is enjoying the overall features of his new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Good ANC + sound but uncomfortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound pretty good for the price point. Their main advantage, though is the noise cancelling. The only thing is, they're uncomfortable after wearing them for a little while. I would also not recommend this item if you need to switch smoothly between devices. You have to manually disconnect from the other device before you can use the other.
No, I would not recommend this to a friendGreat Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise-canceling on these headsets is fantastic, the fit is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sapitts, we're happy to hear that you like the fit and noise canceling function of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Great upgrade from the WH-1000XM2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my XM2, but the biggest downside for me was that they weren't as comfortable. The tips of my ears would get sore after a couple of hours or so. The XM4 has improved cushioning, fitting a lot better around my ears. The multi-point feature took a bit to set up, but once it was up and running, it was great switching back and forth between my phone and laptop.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy,
Great! We're glad that you're enjoying the comfort and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Good product
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Good sound and noise cancellation and great battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
You made the right choice! We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Noise cancellation seems to wotk well havent used them outside my home though.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Cweb! We're glad you like the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig
Great Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever purchased. The sound quality is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, H25431,
Thanks for the comment and the 5-star rating review! We are delighted to hear that you are enjoying the fantastic audio quality from your Sony Headphones, and we are sure their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a wonderful day!
-DiegoV