Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Quality Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality Headphone Great Sound. A bit pricey for this type of headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike71,
Your investment will definitely be worth with these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Excellent headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color. These headphones have excellent sound and comfort.
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound very clear and some really great bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChipChopSuey747, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for travel. Comfortable to wear during long flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Stanley,
Thanks for the comments and for the 5-star rating! It’s amazing to hear that our product has exceeded your expectations! We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have an excellent day!
-DiegoV
Sound Purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I subscribe to Consumer Reports. They highly rate these headphones, so I bought them. I am thrilled with the quality. There are more advanced headphones on the market, but I don't think the cost is worth the bells and whistles they provide. If you want quality phones that are easy to use. these are a great deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi runningreadingman, You've made an excellent choice! We're very happy you're enjoying the overall quality and ease of use of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Sony XM4 Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product, Active noise cancellation and is a better alternative for many similar products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RahulkumarS, we're glad you like the noise canceling feature of your new headphones! Thanks for choosing Sony! ~Earl
Great buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality! Comfortable! Worth every penny!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Listening, Awesome! We are so happy to hear that you are satisfied with the overall performance and comfort of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought these to help for when it’s new years and fourth of july. really helps keeping out the loud popping sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bumblebee,
We are ecstatic to learn that your WH1000XM4 are providing the peace and quiet you need during New Year's and the Fourth of July! It is wonderful to know that the noise canceling is effectively keeping out those loud popping sounds so you can stay comfortable during the celebrations.
Thank you for trusting Sony!
Regards,
Dominick
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loved them-! Great bass and better sound than others!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Turbolili, You chose the best for your son, and we are happy that he loved his new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Vincent
Best purchase by far.!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones I used them daily and the battery life is great. I highly recommend specially for anyone using them for gym workouts or studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElianaO, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
SOund was great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they sound SOOOO good and they fit perfect on my ears!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric,
We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Sony WH-1000XM4 wireless headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Comfortable. Controls are intuitive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony done good!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality is great. Noise cancelling is also very good. Touch volume adjustments on the outer right earpiece are a little touchy. Volume level doesn’t get quite as loud as I would personally like, but at least it is distortion free. One of my favorite purchases nonetheless!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deftwing,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. We also appreciate your review about the touch sensor and overall volume of the headphones.
If you are having an issue with the touch sensor, you may find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00254046
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
The overall volume may vary depending on the source content. These steps may help improve your experience:
-Turn up the volume of the headset and the connected device.
-Connect the Bluetooth device to the headset once again.
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
IVY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent true to the brand cancel out all noise and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivy2566,
We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Amazing product!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They arw amazing! Served me well for over 2 years of intense gym and cardio workouts and are still holding up strong! Sound quality is unrivaled too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NestorG,
Thank you for sharing your great experience with us! It's nice to hear that you are enjoying your WH1000XM4 headphones especially while working out at the gym. Your satisfaction with the amazing sound quality of the unit is greatly appreciated. Thanks for choosing Sony! - Kris
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these great noise vancellation. Cute color very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smime, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have Great sound and really comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jujubjones,
We are glad you like sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
My head phone experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phones! Truly enjoy all aspects of the item. Well design and craftsmanship.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kovuvision,
Thank you for the 5-star rating! We're happy to hear that you like the design of the headphones. Thank you for choosing Sony!
-David
Situational use.. Good/Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are "okay".. I like the noise cancelling aspect as I drive truck and it helps protect my hearing. Listening to books as I drive and are rather comfortable for long period use. In noisy situations though, the are horrible for use while making a phone call.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MXmouse, Thank you for your honest review. Please note that the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
If you need assistance with your WH1000XM4, please send us an email at socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Good, not perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, incredible noise cancelling, good optimization when wearing glasses under headphones. Only gripe is that my ears, which are small, are a bit cramped and sometimes touch the headphones, which can start to hurt. I also don't like the way the headband is a bit raised, not the most fashionable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MayaA, we're glad you like the sound quality and noise canceling feature of our product. We understand your feedback regarding the fit of your Sony unit. You can adjust the length of the headband using the slider. Please check this link when wearing the headphones:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl