Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Does not live up to all the hype!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones, but they live nowhere near to the hype . The noise canceling is okay but I do not understand how it’s industry leading. They are not that comfy and make my ears sweat. The sound quality is fantastic but they aren’t the loudest. I have also noticed they have a small delay for some reason. Maybe it’s my fault for listening so much to the reviews praising these headphones and me expecting who knows what.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Imjusthue,
Thank you for the time to write this review. While we are glad you like the WH1000XM4, we're sorry to hear we were not able to meet your full expectations and issues that you are experiencing with the unit. Allow us to help make this experience better.
Industry-leading noise cancellation technology means you hear every word, note, and tune with incredible clarity, no matter your environment. These noise canceling headphones feature additional microphones that assist in isolating sound for a reduction of even more high and mid frequency sounds.
Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. You may try some solutions on these links below to troubleshoot issues that you are having with the headphones:
If the effect of noise canceling is not sufficient:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Low sound level:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.- Kris
XM4 VERSUS XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked these headphones, the only reason I decided to change this for the XM5 is that that model wasn't on display in the store, so I could not compare the sound between my XM4, VS the XM5, so once I tried the XM5 for the 15-day trial I liked the sound of the XM5 better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SABXM5,
Thank you for the purchase. We're glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
I loved them
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I got them for my girlfriend because she said she wanted jenna ortegas headphones and they sound amazing. Honestly one if the better gifts i have gotten her
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MXL543, This is nice! We're delighted to hear that you love your gift for your girlfriend and you like the audio quality. Thank for choosing Sony. Erin
This is your sign to go for it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, outstanding audio, sleek design and flexible/convient layout! Noise canceling works exactly as described, love my headphones. Glad I went with these instead of the airpods max, truly recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yareli,
Perfect choice! We're truly happy to hear that you are satisfied with the overall quality and features of our WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony! - Marco
Great purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones for work where I needed to listen to people speaking and sometimes whisper. They have been great! They also stay charged for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello StarrmL,
That's great! It's nice to know that our XM4 headphone was able to help you concentrate on your work. Thank you for choosing Sony! - Marco
Pleased with this purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had originally purchased these noise cancelling headphones for my son in November as. birthday gift. He had complained that he was having a hard time hearing with his current earphones. I researched and Sony and Bose were the top picks. My son raved about them so much that for the holidays, I purchased one for my husband as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Winner, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it but I mean theres the only difference from other headphone is the NC thats it every other sony headphones sounds the same when you fix the sound in the app so just buy the cheapest
I would recommend this to a friendGreat headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and super sound quality. easy to connect to bluetooth and long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GamingHeadphones, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best headphones ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a second pair of this headphones for my girlfriend as her birthday gift, she absolutely love it. 1000X better sound quality than competent products. Definitely reccomend this headphones than Airpods pro max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamarthkumarA,
Wow! We can’t thank you enough for purchasing two! We're glad to hear that your girlfriend loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for supporting Sony!
-David
Wanted to love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really was excited about these headphones. I’ve had my Bose QC35-II headphones for a few years and looking for better sound quality and audio during phone calls. I will say that with the EQ settings available, the sound quality was much better than my Bose. However, I had lots of connectivity issues with my iPhone 11 Pro and my latest generation iPad Pro. It would frequently stop working in the middle of movies or music and would have to resync them. If that was all, I probably could have lived with it as I’m sure they will fix some of those issues in firmware. But, the call quality just wasn’t there. I always sounded hollow/electronic to the people I was speaking with. Maybe this will also be fixed in a firmware upgrade, but at $349 that’s just too much to hope that they fix it. I really like the look, sound quality and features of the Sony’s, but do r now I’ll head back to Bose for their updated version and hope that someday the Sony’s can get their firmware better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlanM, we're glad that you like the amazing features of the headphones particularly the sound quality and its design. It's unfortunate that you're having connectivity issues and the call quality is not what you expected. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. To resolve your connectivity issues, you may refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Should need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Teenager Approved!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for the holidays! Teenager hasn’t put these headphones down since they unwrapped them Christmas morning. Highly recommend and will purchase a gift in the future as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarcusAurelius,
Wow! What a nice Christmas present. It's nice to know that they are enjoying their WH1000XM4. We appreciate your recommendation and thank you for choosing Sony! - Marco
Go To Headphones for Noise Canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling. I was on an airplane with a crying baby behind me and could barely hear it. Great quality audio and I love the auto-adjust feature on the noise canceling too. Only downside is they get a little heavy if wearing for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahK, fantastic! We're truly happy to learn about your satisfaction with the amazing noise canceling feature and exceptional sound quality of your WH-1000XM4. Also, we're thrilled that you love the Adaptive Sound Control feature of these headphones. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
Buy Yesterday.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM4 are the best noise cancelling headphones you can buy. By keeping the sound as good as it always was to satisfy music lovers and adding some extra features tech heads wanted, Sony manages to keep its nose just in front of Bose, Bowers & Wilkins and Beats by Dr. Dre. There's nothing better in the world of headphones right now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi acoolbear,
Awesome! You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and microphone is better than AirPods Max. Cheaper too. But the ear pods are just not for me since I sweat a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BertF. We're delighted to hear you find the WH1000XM4 headphones to be suitable for your needs. We love the fact that you enjoy its sound quality and microphone too!. Thanks for your loyalty and for choosing Sony. -Milton.
Old Sonys were better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is great. This model is not. Controls (sliding buttons) are hard to find while wearing. You have to remove from ears to hear someone talking because you cannot locate a pause or mute button. The noise cancelling is good, the sound if just OK. My old Sony earphones were better, but age took over quality. Next time, l will use immediately after purchase & return if like these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ROCKAFELLA, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad you like the great sound quality and noise cancelling feature of these headphones, we regret to hear you're having some minor difficulties with the touch control sensor panel. At Sony, we are always looking to improve our product quality and features. We have noted your input about the touch controls and will be sure to forward this feedback to the appropriate department.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, comfortable, I love the fact that the muffs are replaceable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StearlinL, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
A travel must
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really enjoying my headphones. I almost exclusively use them for traveling especially planes. It keeps the lod plane noise out. I don't like flying without them. I'm also very thankful for the cord, as bluetooth and me are not always friendly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marylani, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Highly recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. sound is Amazing!! Highly recommended!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christine,
We're thrilled that you like the comfort and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Very quiet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise cancelation and very comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Toots, Thank you for this amazing feedback! We're glad to hear you love the industry-leading noise cancelation and comfortable fit of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
-Sam
Popular with musicians
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work in music and every professional popular musician and producer has a pair of these . My daughter is in music school and asked what’s best and her professor mentioned the Sonys. We love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomK,
Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph