Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Sony Xm4 review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset feels like an overall streamlined version of its predecessor, the Sony Xm3. This headset has very good sound quality along with very high quality noise cancelation. Overall, I enjoy its uses on commuted on public transit or just listening at home. For the price, I see it as more of a novelty and luxury than necessity. If you have the extra dollars and are looking for a nice headset, I'd definitely recommend however.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, fabulous! We are really thrilled to hear you are overall satisfied with the outstanding sound quality and incredible noise canceling function of our WH1000XM4- especially when commuting on public transit and listening at home.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH1000XM4 and for choosing Sony!
- Romeo
Excellent Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones with amazing sound! The noise cancellation is great. Awesome features for the headphones with app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EJAY, we're glad you like the sound quality and noise canceling feature of your new headphones! Thanks for choosing Sony! Enjoy! ~Earl
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise reduction. Easy to use and set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonnaL, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
Too big for my head
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the noise canceling would help solve my working from home issue. It helps some. I wish I could control the headphones through my computer. I have to be connected to my computer for zoom. It takes time to stop connect to my phone, unconnect my phone and then reconnect my computer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noneya, Thanks for the feedback. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Sony has the lead
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones and sound awesome. Replaced a pair of XM 2 that I loved but these are even better. They have much better call quality if you are in a noisy environment and new features like being able to connect to 2 devices at the same time. Love the blue color too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TestEng, thank you so much for the 5 Star review!
We are really thrilled to hear you are happy and satisfied with the incredible sound quality, stylish color, and fantastic features of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy them. Good quality. Sound is good. Good transaction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JackieG,
Thanks for the review! We're so happy to hear that you're enjoying your WH-1000XM4 headphones.
It's great to know that you're experiencing the high-quality performance and good sound that we engineer into our products. Don't forget to install the Sony | Sound Connect app to enhance your experience with the sort of sound adjustments available—you can even create your own hearing profile to personalized them even more!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones. Good for wearing while doing a light workout.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WH-1000XM4, SeanR. We're glad to hear you find them suitable for light workouts and appreciate their overall performance. Comfort is a key feature of the WH-1000XM4, and wearing them correctly ensures an even better experience—making sure the earpads cover your ears properly and the headband rests softly on your head can help maximize comfort and the effectiveness of the noise-canceling feature. These headphones are designed with both durability and a comfortable fit in mind, supporting longer periods of use whether relaxing or getting active. If you have any additional thoughts or suggestions, we'd love to hear them!
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Great sounding though a bit pricey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound I've heard from headphones when direct wired. Haven't tried the bluetooth yet (assuming it won't be as good). Sound canceling works well. Haven't been able to get the mute effect to work when someone speaks to me (place hand on right earphone).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi docspruill, we're glad you like the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Top Notch Quality and Design from Sony
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality sound and design. These have been great for listening to music across multiple streaming services, watching movies and for my business calls with work. Everyone has mentioned they can hear me clearly and the noise cancellation is top notch. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan,
Awesome! We're thrilled that you are enjoying the sound quality, design, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good Christmas gift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girl said she loved them , i got them for her last year still works perfectly. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WllilsonA,
We are very glad to hear that your gift is still performing perfectly a year later! It’s fantastic to know that she is loving the experience and that the headphones have stood the test of time. We truly appreciate you recommending them to others.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Bendy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the NC on this, the only thing is that it is very sensitive to touch on the outside, so if your hair swipes or or your sleeve or anything, it will react! Very cute and stylish though. I do appreciate the pause when it hears me talking, I think that’s cool. Overall very good, but the microphone on the Xm5 is much better. Very soft and bendy, just gotta be careful with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FlorCin, ! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Awesome sauce
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] really good headphone, if you turn a find a headphones while really good noise cancellation this would be a good pick,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yona,
Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is super worth buying! The noise cancellation is unlike other headphones as it doesn't have a weird affect on your ears. The sound quality is also exceptional. The only drawback I see is the volume isn't as long as some other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielB,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about its volume is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
The overall volume may vary depending on the source content. Make sure to adjust the volume of the headset and source device. Reconnect the headphones again with your source device. It is also recommended to wear the headphones properly.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
-Ralph
The noise canceling headphone set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like them alot but it's very sensitive on the right side with the touch thing and it also does the enable chat thing a lot until you disable it from the app I'm really enjoying the headphones if you're on the fence about getting theses headphones don't be get them you'll enjoy them as much as I am
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serg, We are sorry to hear that you are having an issue with your Sony headphones. Please make sure to update the firmware of your unit to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wh-1000xm4/software/00261613. Despite your concerns, it's good to know that you still like your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these mainly for working out but I ended up using it for everything! They’re practical and lite weight so I can walk for hours till they die.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samclg, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
Great value for the price, but an honest opinion
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried a lot of noise canceling headphones and most of them either have a poor seal on the earmuffs or not enough white noise to isolate outside noise. These headphones do a great job at balancing noise cancellation and audio quality. The only drawback is the microphone is spotty sometimes when calling someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Willie,
We are sorry to hear that you are having an issue with your Sony headphones. To isolate and hopefully resolve this issue, we can follow the troubleshooting steps from the links below:
- https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
- https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html
Despite your concern, it's good to know that you still like your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Thank you for choosing Sony!
Vincent
Great noise cancellation headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good headphones with great noise cancellation. Very comfortable and well designed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GFL1, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
A new quiet place.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.simply amazing at how the noise cancelling blocks out everything!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi case, Thank you for the amazing review! We're glad you like the exceptional noise canceling of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Put these on and be transported
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blocks sound well and plays music beautifully. I feel like there world disappears around me when I put these on!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobb, awesome! We're happy to know that you are enjoying the sound quality of your new headphones! Thanks for choosing Sony! ~Earl
Great sound!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! I recommend. While bulky it does a wonderful job, and you can connect two phones at once. Recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Many thanks for the 5-star rating! It's nice to hear you are enjoying the superb sound quality, overall performance, and Multipoint connection of your WH1000XM4 headphones. Thank you for your recommendation and for choosing Sony! - Kris