Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Stylish & Great Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The noise cancellation is fantastic. It flawlessly drowns out the noises of the world. I would recommend these headphones to everyone! The sound quality is amazing. The bass is great for those who love a good hitting bass. All around a 10/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, Great! Thank you so much for choosing our WH-1000XM4 Wireless Noise Cancelling Headphones. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for sharing your amazing review and for choosing Sony! -Jess
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all my expectations i had,they sound great and have great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ttou2,
Great! We're glad that you like the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best gift for my girlfriend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend never had a pair of hifi headphones so there were great to introduce her to high quality audio without getting her a pair that looked "Masculine"
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, thanks for choosing and purchasing our product! We're glad your girlfriend likes her new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Great for Gym
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the gym and everyday use. I sweat a lot and still they don’t seem to slip off or anything. My only drawback is for my set they only charge when I have them charging through my laptop rather than a wall outlet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SebastianM,
Thank you for your purchase and for your feedback. We're glad that you enjoyed using our XM4 headphone for your gym and everyday activities. When it comes to charging the headphone, you can also charge the headset to an AC outlet. Just purchase a commercially available USB AC adaptor to use with the supplied USB Type-C cable. Thank you for choosing Sony! - Marco
Beware - Not Worth the Investment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these less than 6 months ago for sole use as my office headphones. I only used them while working and made sure to keep them protected in their case while not in use. A few weeks ago, plastic at the right the ear cuff joint began snapping off and the piece has continued to disintegrate. It is now unwearable and functionally useless. I immediately contacted Sony and although the product is within warranty, they refuse to cover "physical damage". There was never an incident that would have caused this damage, so I'm very disappointed in these headphones and am now researching alternatives! I now know that there are many Reddit threads about this exact damage occurring. This was a terrible first experience with Sony customer service and I will be avoiding their products moving forward.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi fiddle22, We are sorry to hear about what happened to your WH-1000XM4 Headphones. This is usually not the case with our premium products and we would like to take this as an opportunity to reach out and provide assistance. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Case ID: (if any)
Regards,
Carl
Good headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones. Noise blocking. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scoops, Thank you for sharing your review of the Sony XM4 headphones! We're thrilled to hear that you're enjoying an incredible listening experience, thanks to its exceptional sound quality and noise-cancelling features. Thank you for choosing and recommending Sony! Enjoy! -Maria
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great. Feels perfect when wearing!! Totally recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosalindC, Fantastic! We're very pleased to hear you're enjoying the perfect fit and overall performance of your Sony WH1000XM4. We appreciate the recommendation and thanks for choosing Sony! -Sam
Just Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable. Sound fantastic. Great bettery life. Connection to phone is a little slow, but once connected, no latency.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SokMan, Great! We're glad that you like the sound quality, battery life, and comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort, easy to use while traveling, case is a little bulky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DW59, Glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Best headphones out there
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever had I even recommended it to my family to get some and to their friends I would recommend this to anybody I've been using these in the gym and they've been working fine no problems with them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rockets,
Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
LOVE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most comfortable headphones I have ever owned. Everything promised in description is given. Also, i have a small head and they dont feel overly bulky like some other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paige, Thank you for the excellent review! We're pleased to hear you like the comfortable fit and good to know it fits you perfectly. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best headphones I’ve ever owned!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Former Beats user. These are far beyond beats in every way. Tons of features and adjustability. With multiple levels of active noise cancellation. Wish I would’ve bought these sooner! The only thing that could be better is lack of iPhone support like beats and AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deion,
You made the right choice with the Sony WH1000XM4! Your feedback is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Lovedddd
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was soo good & the noise cancellation was my favorite! definitely wish they worked out for me but would recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LizbethH, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
Good for music. Not much else.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't seem to have a full noise cancelling feature. Only seem to have passthrough. No mic for talk. Latency is too high for video games. OK for movies. Perfectly fine for music. Depending on what you want. That could be fine. Battery is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Erik,
Thank you for your honest review and we're happy that you appreciate the sound quality and battery life of our WH1000XM4. Our XM4 has a built-in microphone for receiving and making calls. Here are some helpful links that you can check.
Location and function of parts.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752814.html
The effect of noise canceling is not sufficient.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Hope this helps and thank you for choosing Sony!
Regards,
Marco
Great Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, great sound, had for around a year and no issues at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanB, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
Love these.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried and true. My first pair lasted me about five years, I use them every single day. I’m autistic and take these with me everywhere. They help so much. I wanted a new color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SelenaG,
Thank you for choosing Sony!
We're so glad that our WH-1000XM4 headphones have been such a reliable companion for you over the years. Knowing that they've been so helpful in your daily life and that you've chosen them again for your new pair is the best feedback we could ask for. We appreciate you sharing your experience and hope you enjoy the new color!
Best regards,
-Fred
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfy and good quality although a tad expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WH-1000XM4, user879429! We are really happy to hear that you find them very comfortable and of good quality.
We also appreciate your honest note about the price. We strive to create products that offer a premium experience with industry-leading features like our noise cancellation and sound quality. Your feedback helps us understand our customers' expectations regarding value and performance, and we'll take it into consideration.
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Best active noise cancelling headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your are debating between these and the Bose 700, just like I was. THESE ARE THE CHOICE. Hands down these beat the Bose in just about every category and the features are just worlds apart. You won’t regret this choice I promise !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerry, you definitely made the right choice. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Amazing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4s have become my favorite headphones to use. I love the customization you get from the app so you can really make them sound how you want and the carrying case is a very nice touch. These are great and I’d recommend to anyone, the noise cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Senpai,
Great! We're glad that you like the app functions (Sony Headphones Connect app), carrying case, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Works perfectly and has high quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to sync and very good sound quality. These are my new go to headphones especially when I want to utilize the noise cancellation in noisy areas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, Amazing! We're so glad that your purchase went well and you find it easy to setup. It's wonderful to hear you like the incredible sound quality and excellent noise cancellation these headphones deliver. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thank you for choosing Sony! -Jess