Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Worth every penny!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound! Great features , love that you can set your preferences via the app. I love that it stops and starts music when you speak and continues right where you left off so you don’t miss a beat. Just so many great controls you at your finger tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JMedina, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app and you appreciate that you can control most functions on the headphones and some of the newest features of the headphones such as the speak-to-chat, and more. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess
Silence is golden.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound cancelling! Totally masks noisy appliances and random household noise. I selected this product on the advice of a Geek Squad guy at the Dublin store. Trustworthy advice. Thanks Man! I chose sound quality over heavy bass sound quality of a similar model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SightSoundSequence,
We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
The best on the Market!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Run don't walk to buy this! This is the best on the market ....periodt! I've had it for over a month and I still haven't charged it!!!!!! The battery life is unreal!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Queen, wow! We're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
I adore these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation works! I love these, I have a toddler and when I need to work on my Etsy shop I put the on and I can actually focus instead of being stressed out and overstimulated
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Makala, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this headphones works really well and is amazing audio
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DamianH,
We're thrilled to hear that you're enjoying the sound quality and overall performance of your new WH-1000XM4! Thank you for choosing Sony.
Best regards,
Carl
Worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and easy to navigate setup. Controls are simple and the customizable options really make this probably my favorite headphone purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS,
Perfect! We're glad that you are enjoying the sound quality, app settings, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, only complaint i have is that if you wear them too long it warms up your ears. A very minor annoyance
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Terj,
Thank you for purchasing our Sony WH1000XM4. It's nice to hear that you are pleased with the noise canceling capability of our XM4. Your feedback about the ear muffs is highly appreciated and will help us improve our future products. When wearing the headphone for a long period, it may cause a warm feeling to the user's ears. We suggest taking them off immediately and let your ears rest. Thank you for choosing Sony! - Marco
Add to your entertainment
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing. I have gone out of my way to use my headphones throughout the day just so I can sit back and enjoy how immersive the headphones are. Once the wife sees them on me there’s no chance any words she’s speaking to me will get thru! she’s completely blocked out. A plus!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gaming101,
Great! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Good Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality on headphones is insane although price is a little too high that’s why it’s not 5 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rashed,
Your investment will be worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was amazing, noice canceling was top tier but was not best for the gym due to distortion during frequent movements.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Javier,
Many thanks for the 5-star rating! We're glad to hear you like the superb sound and noise canceling features of your WH1000XM4 headphones. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
For reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Sony values customers opinion as we always strive to provide the best experience possible. Thanks again for purchasing Sony! - Kris
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son in college for Christmas. He loves them! Says he uses them for studying.Says he can listen to class notes without distractions from room mates.My husband also likes them. So I'm buying him a pair for his birthday in February!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IPAD, Awesome gift! We are so glad that he is loving his new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Best absolutely
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound I’ve ever heard can really hear all the music and the noise cancellation is unbelievable to say the least. Get them they are worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisP,
Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Fire sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These the best head phones i’ve ever gotten def cop
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianA, Thank you for sharing your amazing experience with your new Sony WH1000XM4! We're glad to hear that this headphones have lived up to your expectations. Thanks for choosing Sony! -Sam
Love these headphones!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not expect these to hold up well. I have to say I love them. They were a birthday gift from the lady. Overall sound and quality of the noise cancellation feature are 10/10 for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonnyJ, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing SONY. ~Earl
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I enjoy the headphones quite a bit, there are some underlying issues. Connectivity is one of these issues. There’s a feature on the headphones where after a certain amount of time, the headphones turn off. Whenever I turn them back on, they work fine for a bit before suddenly disconnecting. This continues to happen until I either forget the headphones or I reset my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeaverCrawl,
We regret to hear that the headphones are not working properly. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). Resetting and initializing the headphones may also help resolve those issues. Please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, these have really good noise cancellation it literally canceled out all the noise at my track meet the first time I use it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AronL,
Great! It's nice to hear that you like how our WH1000XM4 canceled unwanted noise letting you enjoy your favorite music. Thanks for choosing Sony! Enjoy! - Marco
Solid Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. On par with my beats. Only complaint is that they don’t turn on automatically when I open them up. Spoiled by that from beats and Airpods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myles, We are happy that you like the quality of your Sony WH1000XM4 wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Strikingly good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancelation. I use them mostly around the house while cooking. It cuts out the fan noise extremely well. Controls are easy once learned. I did read the manual. I am not using most of the app functions because they are not useful for my use case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tjbut, Thank you for the 5-star rating! Glad to hear that you are happy with the noise canceling feature of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
Excellent Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with these headphones. The noise-canceling is superb. They are easy to set up and use. The sound quality is amazing. I like that they come with a physical cord for those times when you don’t have wi-fi capability. These are definitely worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDuea, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Craig
Awesome Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality and adapts quickly to any device you connect it to. The noise cancelling capabilities are amazing. Used them on an 11 hour flight and i didn't hear anything but the music and movies I was listening and watching.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diipo, Awesome! We are glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl