Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd pair I love these head phone and they work great for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Miguel,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your second pair of WH1000XM4 headphones and that they work great for the gym. Your loyalty means a lot to us, and we're delighted to know they continue to enhance your workout experience. Thank you for sharing your positive experience!
Best regards,
-Fred
Top tier headphones. It's a good deal!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. Great sound quality and noise canceling. Auto pause feature is also cool. Kind of pricey but it's a good deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RowenaN,
Fantastic! We are very happy to know that you love your WH-1000XM4 and that you are satisfied with its incredible sound quality, amazing features, and exceptional noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Amazing Sound and amazing noise cancellation
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Quality! But sometimes when multiple devices are connected it has a tough time to recognize from where the music is being queued. Noise cancelling is amazing. Lets me work in a busy work environment without any disturbance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MirzaAsif,
Thank you for sharing your experience with our Sony WH1000XM4. This will help us improve our future product. We are very happy that you appreciate the audio quality and noise canceling feature of our XM4. Regarding with the issue about music playback when multiple devices connected to the headphone, you may check on these troubleshooting steps to fix it.
First, make sure to update the firmware of the headphone. Updating the firmware resolves some minor issues. If you haven't updated the firmware, please update by checking on this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
You may also find this link helpful.
Connecting the headset to 2 devices simultaneously (multipoint connection)
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Hope this helps and thank you for choosing Sony.
Regards,
Marco
Noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working from home can be a cacophony of leaf blowers and landscapers. These headphones did the job well enough to be able to hear and concentrate in meetings. Easy to set up with my smart phone and comfortable to wear for long periods on blue tooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoNoise,
We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fit, finsh amd sound quality. Definitely seems more durable than the Bkse but time will tell.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darren, we're glad you like the fit and sound quality of our product! Thanks for choosing Sony! ~Earl
Good sound and comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but man they sound great. I've purchased before for $350 and returned because it wasn't worth it. I got them on sale for $280 and it makes it more worth it. Sound and feel is great. Controls on the side are good once you get used to them,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yeet, That's a great deal! We're glad to hear you feel that the excellent sound quality, comfortable fit, and user-friendly controls of the WH1000XM4 is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the Sony app and touch controls is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony! -Sam
The Best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got as a gift for sister after she kept stealing mine. Very easy way to absolutely cancel out all the house noise, to the point where siblings or parents have to knock em off your head. Especially good deal when on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
You made the right choice! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony is at it again - Great product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great grab for college student - my kid loves the headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jmayen,
Thank you for choosing Sony!
We’re excited to hear that the WH-1000XM4 headphones have been a great choice for your college student and that your child is enjoying them. It’s rewarding to know our products contribute positively to their daily experience.
Best regards,
-Fred
Great headset for noise canceling and
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing and the noise canceling works as advertised. I was pleasantly surprised that I could also sync up to two devices at the same time. I currently have my laptop set up and it switches seamlessly between the two.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeatMaestro, You've made an excellent choice! Thank you for purchasing our WH-1000XM4 headphones. We're delighted to hear you're enjoying all the improvements we made on these headphones, especially the Multipoint connection, excellent noise canceling, and amazing sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for the amazing review and for choosing Sony! -Jess
Great noise cancelling headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones almost totally eliminate the world around you. The sound quality is amazing. The only thing I wish was better was the microphone. It is a bit weak.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, we're glad you like the sound quality of our product. We understand your feedback regarding the mic of your SONY unit. If you encounter an issue with the microphone, please follow this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00253325
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Best headset
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the greatest wireless headset that I was looking for and found this that fullfill that I needed it. Best Sony headset ever and very confortable to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pa10131993, Excellent choice! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great sound and price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Sound is clear and noise canceling works great. I bought them for my daughter and she loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Enid,
Perfect! We are delighted to hear that your daughter loves her new WH1000XM4 headphone for having such an awesome audio quality and nice noise canceling capability. Thank you for choosing Sony and for the 5 star rating! - Marco
My son loves them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great purchase and great gift for my teen son! He loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BPotter,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH-1000XM4 headphones made such a wonderful gift for your teen son. Knowing he loves them means a lot to us and encourages us to keep delivering products that bring joy.
Best regards,
-Fred
Leader of the class
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely near perfect set of noise-cancelling headphones. Easily the best pair I’ve ever owned. Believe the hype. I work in a very noisy (90+ Decibel) work place and these headphones are the truth.One of the best purchases I have made in a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Truplaya62650, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Airplane rated
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have worked wonderfully for cancelling out airplane noise. I can listen to music peacefully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Capp35,
Fabulous! Glad to hear your enjoyable experience with your WH1000XM4 headphones. Your satisfaction with the noise cancelling features of the unit is greatly appreciated. This is definitely great for travels. Thanks for choosing Sony! - Kris
Sound quality great noise cancellation great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY LOVE. Mine were lost inna car accident. I purchased bose to try them out and theyre okay but i want these bad boys back
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiaJ,
We are truly sorry to hear about the loss of your original pair, but we are thrilled that the WH-1000XM4 Noise-Cancelling Headphones impressed you so much that you want them back. We pride ourselves on delivering industry-leading noise cancellation and superior audio quality, and your desire to return to the XM4s confirms we are hitting the mark. We hope you get your new pair soon!
Thanks for choosing Sony.
Best regards,
Eliab
Head phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent. Love the silence. Blue tooth great too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Susan, We're pleased to hear that you love your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Better than Bose
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wireless noise-cancelling headphones. I was skeptical about these versus the industry leading Bose, however these are working so well that I don't know how Bose will maintain their marketshare unless they make some innovative changes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed, Great! We're glad that you like the noise canceling feature of your noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best on the Market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best on the market. Noise cancelling is excellent. Switches modes when you walk or go into other noisy environments. Pauses when you take off, resumes when you put back on. And pauses when you start talking...yep you need these. I have all 3 colors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mike,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Sony Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones I own. This is my second pair, my previous was the Sony MX4 the reason for replacing it was because it was lost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AenoyL, Thank you for replacing your previous Sony headphones with another Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam