Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are game changers wif you work in a busy office! Blocks out all the rambling so you can focus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AustinH,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is of good quality. I gifted them to my son as a Christmas gift. he loves them, he uses them to attend the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NellyO,
That is a nice Christmas present! We're glad that your son loves it and enjoying the awesome sound quality of his WH1000XM4. Thank you for choosing Sony! - Marco
Don't be cheap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible in every sense of the word. Noise canceling is second to none. Build quality is great, it comes with an extremely nice hardshell case. If you looking for perfect sound, try these, plus the app and eq settings make it even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Audiolover, We are thrilled to know that you like most of the features and capabilities of your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but not the best. Bass could be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WH-1000XM4, SamraS. We appreciate your positive note on the sound quality and understand your expectations regarding bass performance.
The WH-1000XM4 offers several features that allow users to customize the audio experience to their liking. If you'd like deeper or stronger bass, we recommend adjusting the equalizer settings either through the Sony Headphones Connect app or your audio source. Settings such as "Bass Boost" or manual tuning of lower frequencies can help enhance bass response and tailor the sound to your preferences. Additionally, using high-quality audio codecs like LDAC or AAC can further improve overall sound quality and bass detail when paired with compatible devices.
We value input like yours, as it helps us continue improving our products. If you have any more suggestions or questions about optimizing your WH-1000XM4, please let us know.
Thanks for choosing Sony!
Gus,
Sony North America Customer Support
5/5 Star Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the soundproof audio. Even in the loudest settings, the soundproof does its job of minimizing the amount of noise I can hear. The headphones are also very comfortable. I had issues in the past where headphones would hurt my ears, so I could not wear them for a long period of time. However, these are extremely comfortable to the point where I can sleep just fine in them. They are easy to pair with devices and come with easy-to-follow instructions on how to set them up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victoria, Thanks for sharing your awesome experience with your Sony WH1000XM4 wireless headphones. We are glad that you really enjoy their noise canceling feature. Thank you for your purchase. Enjoy! Vincent
Best purchase of the year
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and noise cancellation. These were expensive but I still think it was the best value for what you get. Other headphones that are more expensive sound the same to me. I take these with me everywhere I go. Worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mags, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Amazing Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big improvement over XM3's! I utilize these to edit Multi-track projects so the neutral sound these provide is amazing, ESPECIALLY AT THIS PRICE!! The Noise cancelling when wearing on trips is insane! Trust me...we will not regret purchasing these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tsweezy,
Awesome! We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Good sound bad mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound bad microphone and this is for phone called or online gaming
I would recommend this to a friendBest gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I could buy, I gifted this to my sister and she loved it. She uses it everyday for her active work and at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for this wonderful review, MarkH!
We are absolutely thrilled to hear that the WH-1000XM4 headphones were the best headphones you could buy and such a hit as a gift for your sister! It’s fantastic to know she loves them and uses them daily for both her active work and at the gym. We designed these headphones to be incredibly versatile, offering industry-leading Noise Cancellation and exceptional comfort for use in any setting.
Thank you again for choosing Sony to bring great sound to her day!
Best regards, Gus, Sony Social Media Team
Best headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are thinking about upgrading your headphones these are the ones to get. Fantastic quality, very sleek and stylish, awesome features, noise cancelling is amazing,(my girlfriend hates that) and sound quality is superb. They’re the best I’ve ever heard,
I would recommend this to a friendSony Head phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since this was the first time I purchased blue tooth head phone, it took little time to learn and set up. I use it mainly when watching TV so my wife can listen to her music without noise in our family room. I am still learning to use all the features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jays, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Hands down the best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, they are awesome. I use them for everything. Its pretty good with tuning out the background noise. You wont regret this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yoshi, we're glad you love our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Excellent headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphone. Bought this for my daughter for her music course and she loves it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelF, Wonderful! We're glad your daughter likes her new headphones. Enjoy and thanks for choosing Sony. -Craig
Excellent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling excellent. Audio quality excellent. Mic could have been better. Picks up quite a bit of noise when on zoom calls. I think more smart the device, the better your results will be. I found no issue talking over my new android phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Error,
We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the mic quality is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony.
~Ralph
These are the best headphone I've listened to.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a long time since I purchased headphones. These are a feature-rich set that meets and exceeds the hype and expectations. The Sony headphone app access features not available many other premium headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Larry, Thank you for the 5-star rating! We're thrilled to hear you feel the WH-1000XM4 the best sounding headphones you've purchased and that it exceeded your expectations! It's nice to know you're enjoying the superb features and you're utilizing the different functions found on the Sony Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for choosing Sony! -Jess
Great fit and noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best noise-canceling headphones on the market. I upgraded from the M3's and you can tell a slight difference but mainly I just wanted the unique midnight blue color. These are definitely my go too headphones for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi xCEFx, Awesome upgrade! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Gets The Job Done
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite headphones that I have purchased. They are better than the Bose headphones I had. Sony 360 Is still limited but the headphones work great with Apple Music and Tidal. Tidal sounds the best with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cadence, Awesome! Glad to hear that you are happy with the overall performance of your new WH-1000XM4 and that you are happy with the purchase. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience. Regards, Carl
Older model, still one of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The level of quality Sony puts out on their headphones and TVs are undeniable. Easy still one of the best noise cancelling headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allen,
Awesome! We're glad to hear you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
Amazing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having autism, I think these work really well. Noise cancelation is amazing. Plus the music playing is very clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleighD,
Thank you for sharing your great experience with us! We're glad your new headphones suits your needs and expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, great quality. Great for fitness or when busy so you don’t have to reach for your phone, instead just controlling it on one side of the headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Awesome! We're thrilled to hear you love the overall quality and easy-to-use touch control sensor of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam