Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Amazing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having autism, I think these work really well. Noise cancelation is amazing. Plus the music playing is very clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleighD,
Thank you for sharing your great experience with us! We're glad your new headphones suits your needs and expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, great quality. Great for fitness or when busy so you don’t have to reach for your phone, instead just controlling it on one side of the headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Awesome! We're thrilled to hear you love the overall quality and easy-to-use touch control sensor of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Very low volume, good noise cancelation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, thats about what I liked. Other than that the volume is low, you have to raise it all the way to be at a decent level, and i just used them to workout. For the price very low volume. I dont return them because im in south america and will be here for a while so im stuck with them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar, We are happy that you like the noise canceling feature of your Sony wireless headphones. Sorry to hear about the volume. You can adjust the volume of the headphone and the connected device according to your preference. You may also play different song with different quality to further isolate the issue. High-quality songs will give you louder audio. Make sure to update the firmware of the headphones by performing a software update. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and audio quality. Really appreciate having these to cancel out the noise of machinery during my workday. The only negative is when in a phone call the receiver cannot understand me clearly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KaylaC,
Wow! Thank you for sharing your listening experience with our WH1000XM4. We're glad that you like the sound quality and noise canceling capability of your new XM4. For issues about phone calls, you may find this link helpful.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
Hope this helps and thank you for choosing Sony.
Regards,
Marco
Good noise cancelling, great customization!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with these. While a bit prices the sound is excellent, pleased with the noise cancelling and customization of sound is great. I also like how the headphone senses when you are speaking or someone is speaking to you and changes modes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iggy, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones I own three other Sony headphones all have great sound and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, KarenlW! We're extremely pleased to hear about your satisfaction with the amazing sound quality and superb noise canceling feature of your Sony headphones. Thank you very much for the perfect star review and for choosing Sony! - Romeo
Best Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to be obsessed with Beats. I had the Solo 2 & 3 and Studios 2 & 3. However, I tested these Sony recently and I am never going back to buy any new Beats ever again! These headphones are much better and I think these are the best at the moment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DreNose4U,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Wanted these for Teams
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted these for Teams use in the office, but they just don't handle switching between stereo audio and headset audio when going back and forth from Teams calls to videos or Spotify etc. My Bose 700 seems to handle the task just fine, so I'll just use those for calls and keep the Sony's at home for music, cause they do sound amazing. Definitely like the sound better than the Bose, it just feels more alive. I wish the app had more information in it regarding the different features and what all the different settings and modes were for. The noise cancelling seemed to be on par with the Bose for office use, but I didn't really like the 'speak to switch' feature, when singing along to Spotify it would pick up my voice and paused my music for 10 seconds. Couldn't seem to turn it off while keeping the additional features of noise cancelling. Very premium feel, love the color and the non-flashy styling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrazyLefty, while we are glad to hear that you are happy with the sound quality of the WH-1000XM4 , we are sorry to hear that you are having a hard time using them for office use specially on Teams. For this, please make sure that your device has a Bluetooth function that supports calling connections (HFP/HSP). Re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
You may also check our related article link on how to use Bluetooth headphones for video calls on a computer.
Here is the link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
Carl
W1000xm4
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were the best at the time, they are not bad for the money! Decent sound and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohamedA, Thank you so much for sharing your fantastic experience! We are pleased to hear that the sound quality and noise-cancelling features of your Sony XM4 headphones have met your expectations. Thank you for choosing Sony! Enjoy! -Maria
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried another brand but just didn't do it when you pay more doesn't mean better but have got all of what i was looking for
I would recommend this to a friendBrand response from SonyListens
Posted .Hello weak,
Great! It's nice to know that you chose our WH1000XM4 over other brand and you are pleased with the quality and performance of it. he WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Pretty good, but could use improvements
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for my first pair of noise-canceling headphones. They are definitely a must for working from home. They're comfortable and do a good job of canceling out low- and mid-range ambient sound. But high-octave ambient sound is still fairly audible even with noise canceling turned on. All in all though, they suit my current needs, so I'm not upset with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jolecx, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Really good value headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For 350$ these headphones have a great value for the sound and features it packs, for sure better than any headphones around this value, Bose 700 can’t compare to this at all. But if you “got money”, AirPods max is beyond this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nova,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!! Used them on my 8hr road trip and it got rid of the road noise. Excited to see what being on a plane os like. Love the feature that lets you hear noise outside your headphones when you want to. Also a competitive price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, That's great! We really love to hear you like the impressive noise cancelling feature and sound quality of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess
Great ear phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable ear phone, sound is amazing l like the totality of the sound expierence. I will enjoy listening to all my music with this device .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymonP, we're glad you like the comfort and sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
Noise Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are comfortable and do what they are advertised to do
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WendyS, Awesome! We're glad that you are enjoying the comfort and work as advertised. Thank you for choosing Sony. Erin
Great for noise cancellation
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was excellent, and had amazing noise canceling. However, being in the apple ecosystem, it was a bit of a hassle to switch between devices compared to apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyer, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
They’re great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my girlfriend for Christmas. They sound amazing and the noise cancelling works perfect! She is going to love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jdub, We are glad that you like the sound quality and noise canceling of our WH1000XM4 headphones. You chose the best for your girlfriend. Thank you for trusting Sony! Vincent
Well, beat for its class!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it’s Sony again, they have the best noice cancelling headphones which also very impressive app features. Specifically, this product has dual-connection capability which makes it very easy to use a headphone with 2 devices equally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techguy, thank you so much for the 5 Star review! We are truly happy to hear you are satisfied with the exceptional noise canceling function and fantastic app & multipoint connection feature of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for choosing Sony!
- Romeo
Great head phone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Birthday present for the Daughter. She loves them over her Beats from two years ago. She is picky about the fit over the ears, she loves these. Noise canceling is great. She also says the quality of the sound is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jaylind,
Thank you for writing this amazing review! This is definitely a great choice of gift for your daughter's birthday and we are glad she loves her new headphones particularly with its amazing noise canceling features and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Headphones that you need!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I was sold on the ability to still use them if someone speaks to me. You put your hand over the right side and it fades the sound. Really unique feature. Overall quality is amazing o these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dtrx, Glad to hear that you are happy with your purchase! We are also glad to hear that you like the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl