Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Very comfy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is excellent. 360 audio is very impressive, and talk feature is great for being at work cutting music off
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Merlot,
That's perfect! This brings us joy knowing that you are impressed with the sound quality, specially the 360 audio feature and Speak to Chat feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Sony xm4 great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent, I would put them up against any other headphone in its class. The Bose 700 and the Sony are neck and neck, so rest assured you are in the same ball park. using the app to control functions is very easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xisor1,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Decent purchase..still figuring it out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphones. It sounds great and the nose cancellation is better than any other headphones in this price range. The only thing I'm struggling with is that sometimes it keeps pausing and randomly connects and disconnects automatically which is a little annoying. I'm not sure if anyone else has faced this of if just this piece is faulty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ABUser, You've made the right choice! We're very happy to hear you appreciate the great sound quality and noise cancelation. We regret to hear you're having connectivity issues with the unit. To ensure you get the best Bluetooth connection and to prevent the headphones from losing connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the Sony Headphones Connect App.
Also, make sure that the firmware version of the headphones is up to date.
Should you need any assistance in the future, we can offer assistance by visiting our Sony Support website through this link https://us.esupport.sony.com/support/s/service?language=en_US and you can chat with one of our agents who would be glad to help.
Thank you for sharing your feedback.
Sincerely.
Sam
- Pros mentioned:Sound quality
Better Than The Bose 700
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lives up to the hype. Highly recommended for music buffs. I tested them against the Bose 700 and felt the Sony was better This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Thank you for the 5-star rating! Glad to hear that the WH-1000XM4 met your expectations! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Sony Quality as Expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaint is the voice activation shuts off the headphones momentarily. Also if you cough or clear your throat. It can be frustrating. I have utilized them for watching TV, music and Video watching. They are comfortable and do not get hot too quickly. I would purchase them again and recommend them to a friend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Backwoodscommuter, thanks for sharing your feedback. While we are glad that you like the quality we are sorry that the voice activation shuts off the headphones. This is definitely not the experience we'd like you to have. You can turn on/off the voice guidance.
To turn the voice guidance on/off, please install the Sony | Headphones Connect app on your smartphone. Select [Notification & Voice Guide] from the Dashboard to set the notification and voice guidance to be heard from the headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Should you need further assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Sony XM4’s Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been wanting these for a while, I love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Ondrey!
We’re so happy that you finally got the WH-1000XM4 headphones you’ve been wanting. It’s great to know they were worth the wait! We hope you enjoy the industry-leading noise cancellation and the convenience of connecting to two devices at once.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
My Personal Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent headphones. Great for school and home. You can hear every note of musical instruments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lykearoq, We are happy to hear that you now have a great pair of excellent headphones for school and home. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a couple weeks ago and its so good heard people saying how good this headphone is and it’s true!! Definitely worth it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianR, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. I use them for hours, ANC works well.
I would recommend this to a friend - Pros mentioned:Sound quality
Blew me away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After listening to all the headphones in-store, this one impressed me immediately. I had to take them home and I've been rocking to them ever since! And that noise-cancelling?! It was unreal!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi stayge,
Awesome! We're glad you found the best headphones that suits your needs and expectations. Nice to know you are enjoying your WH1000XM4 especially for its amazing noise canceling features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! - Kris
- Pros mentioned:Sound quality
AMAZING
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to finally have them since everyone was raving about the noise-cancelling feature, and it didn't disappoint! I sometimes feel like it dies super quickly on certain days, but on the contrary, it charges super quickly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sherlyn,
Thank you for the purchase! We're glad to hear that you're enjoying the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. I have used them on 2 flights and think they are terrific. They have great sound and the noise canceling feature is great. I did plug them in to watch a movie on the plane and that was great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Refrigerator,
We appreciate the 5-star rating and we are glad you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Best in price range
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones with well rounded features. Best value for money.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, JoAb! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product I’m loving it. Love the option that noise cancellation is an option
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandraM, it is nice to hear that you love our product! Thanks for choosing Sony! ~Earl
a happy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It made me so happy to wear this supreme headphones, this is the best headphone I have ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user253761,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH1000XM4 headphones have brought you so much happiness. Knowing they stand out as the best you’ve ever had truly inspires us to keep delivering exceptional audio experiences. Thank you for sharing your enthusiasm!
Best regards,
-Fred
- Pros mentioned:Bass
Good Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded much deeper BASS than older version of Bose QuietComfort. Watch for sales and it worths the buy recommendation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi menehune89,
Thank you for purchasing our Sony WH1000XM4 and for sharing your thoughts. We highly appreciate it! We're glad that you like the audio quality of your new XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sound cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound cancelling system is kinda crazy. Sound is great too! Very much worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahH,
Very nice! We're happy to hear that you like the noise canceling and sound quality of the headphones.
Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great sounds, 50% of the bass I crave
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, super clear, I like a little more bass, but I like big subwoofers and Skullcandy crushers. Soooo..
I would recommend this to a friendBrand response from SonyListens
Posted .Hello lilspoon,
Nice! We're glad that you appreciate the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Awesome!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I’ve gotten these i’ve used them everyday. The noise cancellation feature in these is the best that i’ve tried
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarvinL,
Awesome! Thank you for your purchase and we are very happy that you are enjoying your Sony WH1000XM4 and its noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can only hear what you’re listening into! Blocks all the noise around you and that’s what I need!! Pretty cool!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LissaT,
That's awesome! Thank you for your purchase and for sharing your review. We're glad that our WH1000XM4 did its job in blocking unwanted noises so you can enjoy your favorite music. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco