Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
High quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancellation is perfect super glad I made this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathaniel, Thanks for the 5-star rating! We're glad you are impressed with the sound quality. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
very nice headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones i've ever had too be very honest. good noise cancelling though it does slip whenever i go to the gym but overall a good buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lummm, we're glad you like the noise canceling feature and the fit of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Top notch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High-quality, comfortable headphones. The noise cancelling is excellent as well as the sound. The Alexa feature is very convenient also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fantastic,
Awesome! We're happy to hear you are enjoying the amazing sound quality, noise canceling features, comfortable fit and Alexa features with your WH1000XM4. Intelligent and intuitive, these headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
top headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the headphones. The quality is top notch and the sound cancellation is much superior.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoseV, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony WH M4 Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, great sound quality, easy to use, only shortfall is the microphone isn't good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ZackR,
Thanks for the feedback. It's nice to know that you appreciate the audio quality of our WH1000XM4 and its performance. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best noise canceling headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them for a couple months now a the auido quality hasnt diminished. I can proudly say that the are the best headphones for noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndresT,
Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Noise Cancellation.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling by far the best thing. I don’t think the build quality is that great. Don’t like the folding ear piece. Music quality is good. Price is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TMAN, we're glad you like the noise canceling feature and sound quality of our product. We appreciate your feedback regarding built quality of your Sony unit. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I walk to work and I've gone through a few pairs of headphones but these have been the best I've had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SethM, awesome! We're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. Still utilizing it with no issues and getting used to the controls. Sometimes it will switch from noise canceling to else but I think it’s more a user error than system error.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FB1804,
Thanks for sharing your 5-star review and experience with the WH1000XM4. Regarding the noise canceling function, the steps on this link may help resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
Manuals and help guides are also available through our support website. Please refer to this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/manuals
Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Value for money by Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gift. Does everything as described. Sound quality and unique features are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenarthurM, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the features and incredible sound quality of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Outstanding headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I’ve ever had, if I could rate them higher that 5 stars I would.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielD,
Perfect! We're thrilled that you are having a great experience with these headphones. Thank you for choosing Sony!
-Ralph
Very good value for the product.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a gift and they love it. The ANC works too well! Couldn't hardly hear anything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexH,
What a perfect gift! It's nice to hear that they love your gift and appreciate the ANC of our WH1000XM4. Thank you for choosing Sony! - Marco
Superb sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was on the fence of getting either the xm4 or the xm5 ultimately the design of the xm4 appeal to me more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamNguyen,
Thank you for the 5-star rating! We're delighted to hear you like the superb sound quality and stylish design of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Airpods Max Who?
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An alternative to the airpods max. A lot cheaper and better sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erica, Thank you so much for the fantastic review & we are so happy to hear that your investment is worth it. We're glad you are enjoying everything about these headphones, especially the amazing audio quality and you like the reasonable price. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
sony head phone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it good, but design is kinda lacking. the sound quality is sony so very minor issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanA, we're glad you like the sound quality of our product. We appreciate your feedback regarding the design of your WH1000XM4. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever they sound so good and I wear it everyday
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleH, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphone!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to connect to your phone and the app is easy to use. The noise canceling feature is amazing and the sound quality is great. Worth the price. I also love it comes with cords if you want to use a headphone jack on computer.
I would recommend this to a friend - Pros mentioned:Sound quality
Worth every penny
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daily drivers and help keep me focused in a loud work environment. Drowns out nearly all distracting noise and sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Davel! We're thrilled that you are happy with your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! -Craig
- Pros mentioned:Sound quality
Noise cancelling at its best
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While you can always rely on great sound from Sony, these headphones are also loaded with great features like a simple removing the headphone pause the song/video. Very satisfied with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! Thank you so much for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
XM4 Sony
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.XM4 I had for a long time, great for noise reduction!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MilkJuice,
Thank you for choosing Sony!
We’re honored to hear that your WH1000XM4 headphones have provided you with excellent noise reduction over time. It’s rewarding to know they continue to support your listening experience so effectively.
Best regards,
-Fred