Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Good experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good. Mic quality could be better. Overall great experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, AjayK!
We are delighted to hear that your experience with the WH-1000XM4 headphones has been overall great! We appreciate you highlighting the positive aspects of the headset's performance.
We also genuinely appreciate your constructive note regarding the mic quality. We continuously gather customer feedback to improve our products, and we are committed to enhancing voice clarity for calls and interactions in future designs. Your input is valuable in guiding those improvements.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony Headphones Review!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my girlfriend, she loved it!!!!! Very loud and clear!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM, We're pleased to hear that she loves the audio quality of the WH1000XM4. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. I would 1000% recommend them to anyone who is looking for a pair that are durable, good quality and look amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelR, Awesome! We are so glad to hear that you are happy with the overall performance of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Tim R.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these while I cut grass on my tractor, and they work great. I only hear a hum when the blades are cutting the grass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GEprofilerange, Fantastic! We're very happy to hear you're enjoying the exceptional noise cancellation of your new Sony headphones. That's a testament to the great noise cancelling feature that Sony has built into the Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
Perfect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the Sony XM5 and they feel cushioning and comfortable but this XM4 they are overall better and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Good day,alexeirs89!
Wow! Thank you for sharing your feedback. We're glad that you are satisfied with the overall quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Sony XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and very comfortable very loud and accessible and look sleek
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, That's great to hear! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Home and travel headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds Great, noise cancelling excellent. Folding with a pouch, great for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geew, Awesome! We are so glad to hear that you found a great headphone partner for your travels! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones for travel
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for air travel...very good at canceling outside noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesJ, We're glad that you're enjoying the noise canceling function. The WH1000XM4 is perfect for travelling. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Sound in Headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound…reasonable price. I had planned on buying Bose but, was pleasantly turned on to these by a crew member.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louise, awesome! We're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has some audio leakage but nothing awful. App you download provides instructions to the shortcuts and has great customization. Very comfortable and lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, Kenleigh!
We are so happy to know your satisfaction with the customizable settings through the Sony headphones Connect app, very comfortable & lightweight design, and superb performance of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
BUY THEM NOT THE M5s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best in class noise-cancelling technology and amazing sound. Buy them. The M5s do not fold and sound the same.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohannesD, We appreciate the 5-star rating and we're glad to hear that you like the quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Good stuff
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones i would definetly recommend. Audio qaulity is good I like the noise canceling, can drown my girlfriend out when needed...naaaa but seriously good heaphones get them especially if they on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thank you for your positive feedback and recommendations. We're glad the headphones suits your need and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this headset and never regretted. Noise cancellation is perfect and has touch accessibilities on the right side of the headphones.Pretty good for a good price. Sony did not fail on this
I would recommend this to a friendBrand response from SonyListens
Posted .Hello XboxSeriesS,
Wow! Thank you for the wonderful feedback and we are thrilled to hear that you are pleased with the noise canceling capability and touch sensor feature of our WH1000XM4. Surely, no regret! Thank you for choosing Sony! - Marco
Sony WH1000XM4 Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like those headphones they got edge AI sound when your listening to music and it's got Google assistant and Alexa built in features I would recommend these headphones to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Google,
Thank you for choosing Sony!
We're thrilled to learn that you're enjoying your WH-1000XM4 headphones! It's fantastic to hear that you're appreciating the Edge-AI sound quality while listening to music and finding the built-in Google Assistant and Alexa features so beneficial. Thank you for your recommendation; we truly appreciate it!
Best regards,
-Fred
- Pros mentioned:Sound quality
Good Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Great surround sound and noise cancellation. Lots of onboard features and shortcuts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NoahS,
That's nice to hear that you appreciate all the great things with our Sony WH1000XM4 like the sound quality, noise cancelcing capability and other awesome features. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Phenomenal head phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a pair of Bose QC15s for years. They have been great, but after getting these for my wife, it is amazing the advancements over the years. Sound quality and noise cancelling are the best from all the others we tried.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyLGCXcustomer, Amazing! We're thrilled to hear that you feel the WH-1000XM4 is the best sounding headphones when comparing to other headphones in the market. It's nice to know you're enjoying the incredible sound quality and noise cancelling feature of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Strong ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel frequently in flight and this headphones have done amazing job making my travel more comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mike,
Great! We're glad that you found the perfect travel companion headphone. It's nice to know that your are pleased with the quality of our WH1000XM4 especially the comfortable design of the headphone. Enjoy and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony XM4 review
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely riveting sound quality. I use them almost everyday during my walks to class.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasB, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds for listening music and playing movies on phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RuzellF, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have decent quality but can be kinda glitchy at times. The noise cancellation feature is amazing though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JesusP, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! We would like to know more about the issues that you are having with your headphones and possibly resolve the issue.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl