Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great great great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! I used them all the time at the gym and they help me tune out all distractions. Love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, JobethM!
We are truly delighted to know that you love your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Best Headphones Ive Owned!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them for studying, gaming and while walking my dog! Switched from the apple airpods and i dont regret it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your concise and enthusiastic review, Sebvstien!
We are thrilled to hear that you are loving your WH-1000XM4 headphones and that they are seamlessly fitting into various parts of your daily life—from studying and gaming to walking your dog!
It's especially rewarding to know that the switch from your previous earbuds has been a great decision for you. We engineered the XM4s to deliver industry-leading Noise Cancellation and premium sound quality, ensuring they can handle every scenario you throw at them.
Thank you again for choosing Sony to be your audio companion!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing noise canceling
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, some of the best headphones I have bought, kinda suck that they are not water proof but still great for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GusR, we're glad you like our product! We appreciate your feedback regarding your SONY unit. Unfortunately, this headset is not waterproof. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
The ANC King Gets Even Better!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony's WH ANC headphones have been the gold standard since it's original launch with the 1000Xs imo and it has only improved every generation (albeit slightly every time).
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Moontei, We are thrilled to know that you like the quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony. Enjoy! Vincent
- Pros mentioned:Sound quality
Unmatched noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancellation I have ever heard(or not heard) in a headphone. Audio quality is outstanding as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff,
That's awesome! We are thrilled to hear your satisfaction with the noise canceling capability and audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco
- Pros mentioned:Sound quality
Best headphones from sony.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The last time I had a pair of sony headphones was more than 10 years ago and have they come a long way in terms of quality and improvement, if you want some of the best headphones you cannot go wrong with these ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi marston58, we appreciate you being a long-time Sony fan. We're also glad that you like the quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Bass
Amazing sound quality and at a great price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and at a great price! I bought these for the black friday sale and I do not regret it. The bass is great for music and for watching movies. Hope these will last me along time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MicahH,
Wow! We are really thrilled to hear that you are happy and satisfied with the exceptional sound quality- especially the bass sound when listening to your music & watching movies, reasonable price, and overall performance of your new WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great Sound Quality, worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and noise cancellation features. The build quality is also really good. One feature that can help Sony is the ability to automatically connect to more than 2 devices, just like Apple AirPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aditya, We're glad to hear that you appreciate the sound quality and noise cancellation features of the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Best noise cancelling bumping headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy it , that's all you really need to know. Hate screaming kids on the airplane? You need this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 850rmz,
Great! Thanks for the recommendation and we're happy that you are enjoying the noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first pair of noise cancelling headphones, and I am never going back. It is perfect for me while working from home. I have used it hours on end without feeling any headaches
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jennnnnnn,
You made the right choice with the Sony WH1000XM4! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good, controls take a bit to get used to. Liked that it came with an aux cord even though its wireless
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yazmin, We are thrilled to know that you like the sound quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Quality is very good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift for my Son to replace his broken (3x)Beats studio. My son told me that this Sony is better than beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ArlandR,
Thank you for choosing Sony!
It’s rewarding to hear that the WH1000XM4 headphones have made a great replacement gift for your son. We’re glad to know he considers them an improvement over his previous brand. Thank you for sharing your positive feedback.
Best regards,
-Fred
- Pros mentioned:Sound quality
Hands down!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice built quality headphone. I like the idea switching to ambient sound mode when tap on the cup. The sound quality, noise canceling and comfortable wearing make me enjoy and immerse to music for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ET2018, Great! We're glad that you like the sound quality, noise canceling, and comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Mehh it's alright.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds very nice, but over priced. Not a lot packed in for 300$.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones for work! Noise cancelling is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dante,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones lover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones was for my son he said the noise cancellation is better than Beats cancellation in overall he said sony are better than beats .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ben3120,
That's very nice to hear! We're glad your son likes the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
This is the best of the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these and have absolutely loved getting lost in whatever it is I am watching or listening to. I crank, the house cancelling all the way and put the volume above half and it is like a whole new experience. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rafa,
Great! We're glad that these headphones have taken your listening experience to a whole new level. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Excellent Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with these. Excellent sound, no annoying hissing or “fuzz” when noise canceling is on and the ability to have a conversation with someone next to you by easily pausing content with voice or hand touch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eevee, We are glad to hear that you are very happy with your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. -Vincent
- Pros mentioned:Sound quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is awesome. I been wanting to buy this ever since it was always on TikTok. It was a right decision to buy it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reizel,
You made the right choice! We're always happy to hear from you. We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
- Pros mentioned:Sound qualityCons mentioned:Volume
Nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud enough, louder than in ear headphones but amazing quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestworstheadset,
Thank you for the feedback on your experience with your WH-1000XM4. We're glad you like the overall quality of the unit. To ensure optimal listening experience, please follow these steps:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam