Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best Headphones Today
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony WH-1000XM4 Headphones are the best on Market. Did quite a lot of research before making my purchase. Compared Sony with Bose and Sony came out on top in all areas. I highly recommend these Sony Headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cheech, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Same Great Headphones, Now in Midnight Blue Color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The same great sounding and comfortable headphone you know, now in a midnight blue color variant. Exclusive to Best Buy. Looks really nice in person, especially when paired with a matching midnight/navy blue phone.
I would recommend this to a friend - Pros mentioned:Sound quality
They are awesome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and they sound amazing once you get a decent EQ settings. Also, the tech features and stuff you can do with the app is pretty awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mudshock,
Great! We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Perfect noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift to my husband from our son. Best headphones he has ever had! Been using every day for listening to music and for work. He said much better than Beats also. Very comfortable too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quick,
Awesome! We're glad that these headphones are perfect for your husband's lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
XM4 review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones, and I bought them on sale, if you don’t already own a pair of noise cancelling headphones get these, if you’re looking to upgrade get the XM5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, Excellent choice! WE are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
The Ultimate Headphones!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones a few weeks back and the battery is phenomenal!! Ive charged them once since i have had them so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Briana, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Better than Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Money well spent. When it comes to NC headphones, Sony got it right with the XM3 and even better with the new XM4. Also love the Navy Blue color - very different and will stand out in a crowd. Just Go for it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cja2345, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing quality, kinda heavy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought when there was 100$ off deal, but would’ve bought at normal price. Quality is amazing, but if I wear for too long it can feel heavy on my ears but first couple hours is fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JReview,
Thanks for sharing your 5-star review and experience with the WH1000XM4. For optimum fit and comfort, make sure to adjust the headband and wear the headphones properly. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones as good as Beats
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone worth the money and better or just as good as Beats. I left beats Studio since they aren't as good as Executives that were discontinued when Apple bought Beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roadwarrior, Thank you for this amazing review! You've made an excellent choice. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
SONY Noise Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy's knowledgeable tech support person recommended the new Sony Noise-Cancelling headphones for my vocal recording project this past November. They performed well and I am very pleased with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi xxxx,
We're glad that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great on the plane.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is amazing, was able to enjoy my music on the plane without having to turn up the volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gary,
That's nice to hear! We're glad that you enjoyed your flight without any distractions and having to turn up the volume so high. Thanks to the amazing noise canceling feature of our Sony WH1000XM4. You can listen to your favorite music without distractions from the outside noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Take care! - Marco
- Pros mentioned:Sound quality
Good Option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good choice for a wireless noise-cancelling headphone. It syncs easily with my other Sony electronics. Comfortable and easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich, You've made a great choice! We're very happy you like the easy Bluetooth pairing and setup, and comfortable fit of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these headphones for 2-3 years and it’s definitely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeccaP,
Thank you for choosing Sony!
We're elated to hear that your WH1000XM4 headphones have been a reliable and valuable part of your daily life for several years. It’s wonderful to know they continue to deliver the quality and experience you appreciate. Thank you for sharing your lasting endorsement!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Headphones for Consumers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in my opinion. These are hands down best noise canceling however they are also the best sounding, in my opinion. Music is crisp and clear and has enough bass to satisfy the bass heads lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigBlues7, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Ideal Noise Cancellation Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stellar! Noise cancellation works effectively and looks very stylish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickF, Great! We're glad that you like the noise canceling function and style. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's a great product! You can't hear anything outside of what you're listening to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimi, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Joshua S
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound amazing and work really well. Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joshua, perfect! We're extremely pleased to know that you're satisfied with the amazing sound quality and exceptional performance of these headphones. Thank you so much for recommending our WH-1000XM4 and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Excellent Audio
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality. The main issue with these is a bit of ear fatigue and the constant Windows 10 misbehavior switching between HandsFree and Stereo mode. This problem is not unique to the Sony Headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dpal, Thank you for the 5-star rating! Glad to hear that you are happy with your new WH-1000XM4 Headphones. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.
Note: Try lowering the volume or take a break from wearing them for a while.
With regards to the switch between Handsfree and stereo mode, you may follow the reset and initialize steps on this link. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000003512.html
If you haven't yet, to get the most out of your XM4, we recommend updating its firmware to the latest version (v2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads/00017022.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Regards,
Carl
- Pros mentioned:Sound quality
Sony noise canceling headsets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have hearing problems with background noises. They really help to tune out all the noise in the background .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dqueen,
That's awesome! Thank you for purchasing our Sony WH1000XM4. We're glad that our Sony WH1000XM4 helps you block out unnecessary background noise, thanks to the awesome noise canceling feature of the XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sound Quality Matters
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a movie and music enthusiast these headphones help make the experience an enjoyable one. Love to hear crisp sounds that you would not be able to pick up on in the standard sound systems / T.V.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 99roses,
Awesome! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph