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Customer Ratings & Reviews

$406.49
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The comparable value is $433.99

Customer reviews

Rating 4.7 out of 5 stars with 12638 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 327 Showing 6,521-6,540 of 12,638 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Terrific Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I purchased these, I use all the time and sound is amazing. The noise cancelling works excellent and easy to customize settings. Multiple devices use is a plus. Sony delivered a great product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlueMachine,

      Awesome! We're glad that you are enjoying the amazing features of the headphones like the sound quality, multipoint, and noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Independent Filmmaker!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is a great brand and I’m loving the sounds so far from these great looking headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RodneyJ,
      Thank you for the trust and we're happy that you are enjoying the sound quality of your WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with my Sony headphones and have a positive sentiment towards the Sony brand.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LouieM,

      Thank you for choosing Sony!

      We’re honored to hear that you are delighted with your WH1000XM4 headphones and hold a positive sentiment toward the Sony brand. It is rewarding to know our product has contributed to your contentment and strengthened your confidence in our commitment to delivering quality audio experiences. Thank you for sharing your feedback.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the real deal for noise cancellation. Impeccable quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BibekB, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with these headphones, been looking for a new pair for a while and these are definitely my favorite.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Isaiah,

      We're thrilled to hear that you're in love with your new WH-1000XM4 headphones! It's fantastic to know that your search for a new pair ended with our headphones being your favorite. We appreciate you sharing your positive feedback. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Total tech Rocks!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hassle-free product return, courteous staff excellent customer service!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive but good quality. Wish they were more comfortable, can't sleep with them on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Robin,
      Thank you for your purchase and for leaving your feedback. This will help us improve our future products. Your input is highly appreciated. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A masterpiece

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable in every single area, period! Best I've had for what they're intended for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alicia,

      Thank you for the purchase and we're glad to hear that you like the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Saving My Sanity On A Daily Basis!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these to drown out annoying co-workers! They have performed that job well! They sound so good that even my older lower quality mp3's sound wonderful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris, You've made an excellent choice! We're glad you're enjoying the industry-leading noise canceling feature and amazing sound quality of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony 1000 M4

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No Question , best ever for everything, I have it for more then 2 years, live sever for me (noise canceling)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeterA, great! We're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way these Sony headphones feel, the sound and wireless capabilities. The charging cord is compact which has a USB connection. I feel the sound is sharp and they are very well priced for what you get.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HonestDon,

      Awesome! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome noise canceling headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for my college student. The noise canceling is amazing. They are built well and super easy to use. They work great with the app that allows you to customize your sound levels.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lu88,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great For the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not going to be as good as the XM6, but the returns are deminishing for the price. This is a good "budget" idem.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent features, high quality sound. Features to automatically pause while speaking is geeat

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VJYP, we're glad you like the features and sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones in the market got them 2 years ago and still working and it’s best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DanielZ,
      That's awesome! We're glad that you are still enjoying your favorite music comfortably with our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Perfect for workout

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these, i cant complain. I enjoy my gym time with them on. They stay in place when working out unless you move hard.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Teri, Great! We're pleased to hear that you like the overall features of the WH-1000XM4 headphones and that it is helping you stay fit in the gym. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and offering a fantastic rating on the product! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great set

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great at cancelling noises. Sound quality including bass is excellent. Had to return because my ears are sensitive, his and loved them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LindsayW, we're glad you like the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, superior sound quality both with music and with phone calls. After extended wearing time they get just a bit uncomfortable, but overall I am very satisfied with the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nerd, thank you for the amazing review! Good to know you like the exceptional sound quality, especially when listening to music and taking phone calls. Please make sure you adjusted the headband slider to ensure a great and comfortable fit for longer periods of use. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones once you put them on and turn on the noise canceling feature you can disconnect from the outside world

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Katrina, Perfect! We really love to hear you like the impressive noise cancelling feature of our WH-1000XM4 Noise Canceling Headphones! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Decent headphones and a great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I prefer the Bose QC line, these are very good headphones. Comfortable and easy to use. I do not use the Sony app, just the EQ on my iPhone. Can't beat the sale price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mnbond007,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the comfort and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US