Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best Headset Yet
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headset, excellent sound quality, and excellent noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JMartinez, We're very grateful for this positive feedback! It's wonderful to hear your investment is worth it and you are enjoying the superb features, great noise cancellation, and excellent sound quality these headphones deliver. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Fantastic Luxury Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and great noise canceling. My lifesaver for long flights. Transparency mode is not great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimM,
Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Nice headphones with one improvement needed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. One improvement would be to make the ear cups a little deeper. My left ear lobe just barely touches inside. I don’t have this problem with Bose headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan, Thank you for the 5-star rating! We have taken note of your feedback and we are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product was skeptical to but after 4 weeks I love the product, Noise cancelling, ability to pir with two deviced are great features this product has
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJHawks,
Awesome! We're happy to know that you love your new headphones. Glad to know that you like the noise canceling features, multi point connection and great features that came along with this device. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
Great sound & lite weight
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use the for work and they dont bother me at all wearing them for hours like the Apple Pro Max did
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sheallyd, That's amazing! We're very pleased to hear that these headphones doesn't bother you when you use it for work and good to know you like the lightweight design for wearing them for hours. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
I hear the difference
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality materials. Easy setup and use. Excellent sound. Superb noise reduction. My frequent uses include in-flight and video conferencing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charged,
Great! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Uninterrupted hearing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was for my wife and she said she really loves it. She just wished the charging cord was wrong. She will need to buy one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, LarryH,
Thanks for the review and the 5-stars rating! It brings us great joy to hear how much your wife is enjoying her Sony headphone's top-technology features! With up to 30 hours of battery, a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, she'll be able to enjoy listening to her favorite tunes for a prolonged time! You really nailed it with the gift, Larry!
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Sound quality
Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. Good price and comes with a really nice case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NicoleP, It is nice to hear that you found your best headphone! We're delighted to know that you are pleased with the audio quality and desigh of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Craig
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for almost a year, currently using them right now for my music, best headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, BrandonB! We're glad that you are enjoying your Sony WH1000XM4 Wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the H.ear on 2 headphones before this and this headset blows those out of the water. The noise canceling is insane and the feature set is great. Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AerialXpert,
We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
The best sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my son, and he Loved it. The noise canceling is very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fast, That's nice! Thank you for your purchases and we are delighted that you are enjoying your XM4s. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life
Mr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with a long lasting battery. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shorty2311,
That's great! It's nice to hear that you are pleased with our WH1000XM4 especially its long battery life. Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Comfort
Comfy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it. Comfortable even for hours while gaming.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lizzy,
Awesome! It's nice to hear that our son is enjoying the comfortability of his Sony WH1000XM4. He enjoys playing his games with it for long period of time. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase and noise cancelation is top notch allong with other features that I'm learning.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MovieMan,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Very comfortable wearing it while trucking. It kept the road noise away from my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, TruckDriver! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Great for isolating during flights. Long battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife hates flying. Got these for her on sale. She loves them, they help her with isolating and relaxing. She likes them better than her gen1 AirPod pros for that purpose. The touch/motion controls are a bit gimmicky. The sound cancelling is noticeably better than my 40 dollar (on sale) anker q30s, but for cost, even on sale, idk if it’s worth the extra $180. The Ankers get 90% of the sound that the Sonys cover. I mow the lawn and do yard work with the Ankers. They work just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeknikRush,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that these headphones are perfect for your wife's travels. We also appreciate your feedback about the touch controls and noise canceling function of the headphones. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
To have the best experience when using the touch sensor, please refer to this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&cpint=spt-subfooter_contactsupport
Regards,
-Ralph
- Pros mentioned:Sound quality
Better than i expected!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for… Great sound quality and great sound stage!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joel, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
amaze sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.well, for 199, this headphones is the best you can get out there. there's just no doubt in sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VarshikaP,
We're so glad to hear that. You called out both the great value and your trust in Sony, and that's exactly what drives us. The WH1000XM4 offers premium sound and reliable performance that sets it apart and we hope you enjoy it!
Thank you for choosing Sony—hope your day is amazing!
DiegoV.
- Pros mentioned:Sound quality
Amazing sound and features, buggy connection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long story short these are the best sounding wireless headphone I’ve used. However there seem to be issues connecting to my phone when the headphones first turn on The auto off feature is really great over the xm3’s however if you have the xm3s it’s the only real feature worth upgrading for
I would recommend this to a friend - Pros mentioned:Sound quality
Noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 14 year old loves them! Great Sound!! Very happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharleneP, we're glad you like the sound quality of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! ~Earl