Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
SONY WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THESE ARE THE BEST NOISE CANCELLING WIRELESS HEADPHONES I'VE EVER HAD. GREAT FIDELITY.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SKAGWAY, Awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best noise canceling headphones you've owned. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best Head phones I have owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these head phones. They don't hurt my ears and the noise cancelling is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi paradiddle87, We're glad to hear that you the WH-1000XM4 Wireless Noise-Canceling Headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
Love the new headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones work great and love the noise canceling feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, That's great! Good to know you love the overall features and industry-leading noise canceling feature of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order was ready in less than an hour for in store pickup. Great sound quality easy to use.
I would recommend this to a friend - Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones out. Between these and every competitor, these win.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler! Great choice! We are so glad to hear that you are enjoying your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Noise canceling is awesome and completely programmable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! Excellent choice! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Best Buy QUALITY you can trust!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m am very happy to pick best to make my purchase Of my head phones Matt who was my sales person explained and most of all answered all my question thank you Best Buy ( you guy will be my go to )
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RudyY, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
amazing sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highest quality, amazing sound and get the only thing they missed before two device connection
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Osyday,
Very nice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
David
Great gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a b-day gift. Works great. Quality is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bell,
That's wonderful to hear! We're delighted your WH-1000XM4 headphones were a great birthday gift. We strive for top-notch quality and performance, so it's fantastic to know they're working great for you. Enjoy your music and audio experience!
Thanks for choosing Sony, have an amazing day!
DiegoV
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones...didn't think they could be better than the previous model. But they were
I would recommend this to a friend SONY Wireless Noise-cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thew only problem is the charging cord. It is TOO SMALL, not long enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraT, thanks so much for the feedback!
We absolutely appreciate you bringing up the charging cable length. We understand that a short cord can definitely be inconvenient when you're trying to charge your WH-1000XM4s away from a power outlet. We take feedback like this seriously as we continuously look at ways to improve our products.
Thanks for choosing Sony and for your feedback.
Sincerely,
Estefany
Not for me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones based on reviews that these headphones are the best noise cancelling headphones on the market. Personally, I couldn’t get over the inconvenience of using these headphones with my Apple products in comparison to AirPods and Beats. I hated having to manually switch between devices when I wanted to used them with my phone or computer or even my Apple TV. For that reason they were a headache for me. I’ve instead opted for Apple’s AirPods Max
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Newbie,
We regret to hear that these headphones haven't performed to your standards. Your feedback is greatly appreciated. The WH1000XM4 headphones have a multipoint function that lets you connect to 2 devices at a time. Make sure to set this function on the Sony Headphones Connect app. You may refer to these links for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
In case you still have the headphones and need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Near perfect headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound amazing, and have some of the best noise canceling ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hjoelperez216, Awesome! We're glad you like the amazing sound quality and industry-leading noise cancelation of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Bass
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones. Excellent bass and great deal if you can get them on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi auburnjuice,
We're glad that you are happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony head set
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding, bought two, great quality, they silence the outside world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apple,
Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outputs audio clean and love the color of the headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl
- Cons mentioned:Touch controls
Better noise cancellation than airpods pro!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise isolation, but touch controls hard to use sometimes. Auto shuts off when I use it in bed with head on side, maybe it's an issue with the proximity sensor
I would recommend this to a friendBrand response from SonyListens
Posted .Hi notleon,
Awesome! We're thrilled to hear you are enjoying the noise canceling features of the XM4 headphones. We appreciate your feedback with regards the touch sensor control. Please open this link with information if touch sensor control panel does not respond correctly.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html?search=touch%20
As far as your experience with headphones turns off automatically, this may happened when headphones is not properly used. For reference, please open this link https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony Earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony Earphones Purchased for gaming on My Playstaton 4, good quality product and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PS4cableg, thanks for commenting! We are really delighted to hear it suits your needs and expectations! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Excellent noise canceling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling. Audio quality is top notch too. I would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Espanny,
Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones out in the market right now and would really recommend picking one up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eduardoaye,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph