Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Touch controls
So Annoying Swipe Volume Control - Avoid This Item
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend these headphones. Like so many headphones these days they have touch controls only - no buttons. you have to swipe or touch the side of the headphone in a certain way to change volume levels and to advance and stop. So every time you touch the headphones just to adjust them on your head (coz they slide around all the time) you end up changing the volume or advance or pausing or something else. It is super annoying. I went back today to Best Buy and bought headphones with old fashioned buttons that actually work. Sadly I'm 15 days past the return date for these expense but useful headphones and Best Buy won't let me return them. I'm crying about this. So much money down the toilet.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobynB, We’re sorry to hear you did not have a great experience using the touch control sensor of your Sony WH-1000XM4. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For any touch control sensor-related issues, I'd recommend following the troubleshooting steps and guidelines on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
- Pros mentioned:Sound quality
Overall great, buy these instead of the WXM5's
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great. Their app is disappointing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph,
Nice! We are truly happy that your like our Sony WH1000XM4. About the Sony | Headphones Connect app, here's a helpful link that you can access if your having issues with the app.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/index.html
If you need further assistance, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones for vacation and air plane rides
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Very hood and lightweight!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good over the ear headphones. Great noise canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EdGodoy, We are happy that you like your new Sony wireless headphones, especially the noise canceling feature. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for your purchase. -Vincent
- Cons mentioned:Price
Works great. A bit expensive.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. A bit high priced. Easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi STF2, Awesome! We are so happy to hear that you are satisfied with the overall performance of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
- Pros mentioned:Sound quality
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds decent incredible noise cancelling capabilities
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mk94,
Awesome! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Bluetooth/ wired headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good sound quality, nice construction, nice carrying case. The cord included is short and not practical. A bit pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
We're glad that you like the sound quality, design, and carrying case of the headphones. Your feedback about the cord is greatly appreciated. We hope you continue to enjoy the amazing features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancelling. So compact when folded
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lessermandingo,
Good to know that you like the design, sound quality, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best over-ear headphones on the market for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benny,
Good to know that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use it everyday whenever I work out or study outside. One of the best purchase I had this year and if you are considering buying it, buy it. I waited several months before buying and I should of bought it sooner:)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esther,
You made the right choice with the WH-1000XM4! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Must buy!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones I have ever listened to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bryan, We are thrilled to know that your Sony wireless headphones are the best noise canceling headphones you have ever listened to. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Bose cant compete
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones- period - Easy to connect and amazing quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miles, Perfect! We are glad that you like the easy Bluetooth pairing, sound quality and overall features of our new industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony Wireless Noise-Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are beyond ecstatic about these headphones. The sound is GREAT!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VickiF,
Great! We're glad that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is super clear the color is awesome sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AirPodspro, Glad to hear that you are happy with the sound quality of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great but no mute
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and no complaints from phone call mic volume. The only issue I have is that there is no way to Mute the mic from the headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tygerhawk,
We're glad that you like the sound quality and call quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about a mute function is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
Godlike
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Minimal & efficient. Would recommend to any music lover.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kanye,
Great! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony-WH-1000XM4 Wireless Noise Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones, Sony WH 1000XM4 Wireless Noise Cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerry, Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
The best headphones on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones for any type of music. Sony excellent product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrange19,
We're glad that you're enjoying the versatility of the headphones for different genres. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best headphones I’ve ever owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned. Sound canceling is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. Good to know you're enjoying the noise canceling feature and incredible sound quality of our wireless industry leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
A must have for music lovers
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great noise cancelling headphones that produces clear and crisp surround sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chuck, fantastic! We are so happy to hear you are satisfied with the outstanding noise canceling function and incredible sound quality of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo