Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Find your personal EQ setting and enjoy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I found the right EQ setting for my elderly hearing, I started enjoying them more. The earcups do get a little warm after awhile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankJ, We are glad that you found the right EQ setting for your elderly. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Title
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this expecting to use it for multi purpose application for gaming and for travel if need be and once you try to use discord and play a game it cuts out and will only play game audio. I did some work arounds and still don’t work but overall they were good headphones
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CoreyP, We are sorry to hear that the WH-1000XM4 did not meet all of your expectations. We'd love to ensure that you get the best out of your headphones. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned Afterall family had received one for Xmas
I would recommend this to a friendBrand response from SonyListens
Posted .Hello terry,
Thank you for the 5 star rating. We are optimistic that you will consider Sony again in your future purchases. Thanks for choosing Sony! - Marco
.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent............................. ...........
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanN, Thank you for the awesome feedback of your WH-1000XM4 Headphones! We are happy to hear your purchase went well and you are enjoying the exceptional sound quality and overall features of these headphones. It sounds like we hit the mark with the WH-1000XM4. Thank you for choosing Sony! -Jess
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought those for my daughter omg she love it .and the color is really nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Romeo, we're glad your daughter loves our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
10/10
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re great headphones. I just wish they could adjust a little smaller.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaisD, Thanks for the 5-star rating! We're glad that you're happy with your headphones. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
one of the best headphones on the market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good headphones. my first pair was a faulty though but bestbuy gave me a replacement. no complaints!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wiwiwiwii2, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely your money worth and I like how loud they are.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sarahi, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Handy yet complicated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hurts the ears a bit with the noise cancelling but when I changed the sound settings if works great. A bit too complicated with having the app involved but it’s not impossible to learn and when it sounds the way you want it sounds great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Thank you for the feedback on your experience with your WH1000XM4. Good to hear you like the excellent sound quality and that you've found the suitable sound settings for your ears using the Sony headphones connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Excellent Noise Cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise blocking ability beyond belief!!! Perfect for any use but travel is exceptional due to the noise blocking ability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCustomer, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these headphones are some of the best for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erick,
Awesome! We're glad we were able to give you a great deal. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying my headphones. So easy to get online. They were running a little late with shipping, but I was kept informed and they arrived quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Weez, That's great! We're thrilled to hear you're enjoying your new WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Lil big
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything except they run lil big, but I love these more than pro beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naylove,
Thank you for the purchase! We're glad to hear that you love your new Sony headphones. Thank you for choosing Sony!
-David
Great choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great at the office and at home. The feature to switch between a computer and phone is very convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewUser, Thank you sharing your impressive experience so far with your WH-1000XM4 headphones. We are extremely pleased you are enjoying the superb sound quality and some of the newest features of the headphones such as the Multipoint connection. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're very grateful for this feedback! Thank you for choosing Sony! -Jess
Buy them, w/geek squad… IF YOU KNOW, YOU KNOW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones Period. Top of the line. Only ones that can compete are Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cheyenne, We're glad to hear that you liked our headphones. Enjoy exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, -Craig
Headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were purchased as a gift for my son. He loves all the features! He started using them as soon as he unwrapped them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Airpods,
You made the right choice! We're glad that your son is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Overpriced and underwhelming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these because they were supposed to have some of the best sound deadening in the industry, but it was mediocre. I have Soundcore Q60’s that do much better sound deadening overall, and are a fraction of the price. Sound quality also was not great compared to open back headphones. I would recommend a pair of cheaper headphones for sound deadening and investing in a good pair of open back headphones for when sound deadening is not needed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bidd,
We appreciate your feedback regarding the noise cancellation of the headphones. To make maximum use of the Noise Canceling function, set the Adaptive Sound Control to off (via Sony Headphones Connect app), and manually adjust the Noise Canceling or Ambient Sound Control. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. To ensure optimal performance with noise canceling, please refer to the steps and guidelines from the link below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839
You can also make few adjustments to your headphones settings to suit your needs. Please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance. For more details, you may refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00286844
Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for shopping Sony.
Regards,
Jess
One of the best in market
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how seamless is switching between devices. The only thing I don't like is dpeak to talk feature, it doesn't stay disabled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichaS, We're glad that you like the headphones feature. You can enable/disable speak-to-chat. To disable it, hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say, “Speak-to-chat deactivated”.
With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Should you need further assistance, please email us at socialsupport@am.sony.com.
Thank you for choosing Sony.
Erin
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for my son's needs. Performance is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandz, That's wonderful! We're glad that your son is happy with his new headphones. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Craig
Not as blue as in the images but great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mainly bought these for work and they work great! Only complaint is that they aren't as blue as look in the product images.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fociFresnel, we're glad you are enjoying our industry-leading noise canceling headphones, Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl