Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12339509
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Comfort, Sound quality
Good Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation. Decent battery life but it's to early to tell since they are brand new. Really comfortable around the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, We're glad to hear that you appreciate the sound quality and noise cancellation of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Drown out the noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My best friends have this headphones, and i saw them use it during our flight, so that’s what really influenced me to get these. The fact that it was already blocked out any noise just by putting it on, had me really impressed. It took me a little to play around with the settings and whatno, but this was by far one of the best purchases i’ve made!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Janelle,
Thank you for choosing Sony!
We couldn't be happier to hear that you’re enjoying your WH1000XM4 headphones! It's wonderful to know that seeing your friends use them during your flight inspired you to make the purchase. We're glad to hear that the noise-canceling feature impressed you right from the start. It’s great that you took the time to explore the settings and discover all that these headphones have to offer. Thank you for sharing your thoughts, and we hope you continue to enjoy your purchase!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
GREAT noise reduction headphones, but not perfect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, I’m hesitant to give only 4 stars because after testing several sets of noise cancelling headphones, these were by far my overall favorites (although I haven’t had a chance to test out a pair of Apple AirPod Max yet). Here is a short list of great features, and those that we’re disappointing: Pros GREAT price (for its level of quality) Sound quality (my favorite sound of any headphones) Comfort Sony app (some great custom options) USB-C charging Hardline connection (essential for travelers who want to use inflight entertainment systems) Cons Physical controls on the right headphone (just an absolute mess... I end up skipping songs everytime when I try to change the volume) Sony app (the never ending pushing to allow location to be turned on is annoying and disturbing... RESPECT USER PRIVACY) Overall a fantastic buy with just a couple of flaws especially given the recent price reductions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We're glad that you like the amazing features of the headphones like the sound quality, comfort, USB-C charging, and in-flight functionality. It's unfortunate that you're not having the best experience with the touch controls and Sony app (privacy policy).
It is recommended to use your index finger when controlling the touch sensor. You may also find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Sony takes your privacy seriously. Sony maintains a Privacy Policy to help protect your personal information, as well as that of your family, and to provide information about how we may use your information. Sony does not share your information for third-party marketing purposes without your consent.
Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Excellent live audio experience ever...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones has one of the best quality sound i hear. If you want live audio experience this is the bet product to go with..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RakeshR,
We are thrilled that you’re enjoying the "live audio" quality of your WH-1000XM4 headphones! We designed them with our HD Noise Cancelling Processor QN1 to deliver the immersive sound and clarity you are experiencing.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the long lasting charge, and the great sound quality. Also the different settings it has for all types of environments. Im using them all the time, while walking, doing homework and more. Only thing i wish is that theres one settung i cant figure out but when i talk whatever is playing stops for like 30sec
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Builder,
Thank you for purchasing the WH-1000XM4 Headphones. We're so delighted to hear you love the long-lasting battery life, exceptional sound quality, and smart listening that adjusts to your behavior and your location. You do have the option to turn off the Speak-to Chat function to listen to your music without interruption. To disable Speak-to-Chat, hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”. For more information, please refer to this link.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
Thank you for offering a fantastic rating on the product!
-Jess
- Pros mentioned:Comfort, Sound quality
Best on the Market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say. Connects easily, sound is great, maintains connections to both iPad and iPhone at same time. Comfort is really good. Noise canceling is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LostAggie, we're glad that you like the multipoint feature, connectivity, comfort, and noise canceling function of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the headphones and the noise cancellation (my main reason of buying them) was really good I could barely heard anything else besides the music, also loved the fact that I could use them for my computer as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bebop,
Thank you for choosing Sony!
We couldn't be happier to hear that you love the WH1000XM4 headphones and their exceptional noise cancellation. It’s wonderful to know they provide such a focused listening experience and that their versatility with your computer adds to their value. Thank you for sharing your positive experience—it truly motivates us to continue offering products that enhance your everyday moments.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Fantastic purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing, are comfortable to wear, the batteries last forever, and connect to multiple devices easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pnknhead,
Perfect! We're glad that you like the sound quality, comfort, battery life, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones ever!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ive ever had. Noise cancellation is amazing. Upgraded from Beats Studios and ill never go back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyiseeT!
We are thrilled to hear that you’ve made the switch to the WH-1000XM4 and that they are the best headphones you've ever owned. It’s awesome to know the noise cancellation is making such a big difference for you!
Thank you for putting your trust in Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound great, not better than apple airpods max but hey, E for effort. would recommend. def a lot lighter and more comfortable, bass is present but not the best. again, spend $500 on Airpods max, you’ll probably regret it… or maybe you won’t. what do i know? i’m just trying to get a shot at a $400 best buy gift card for writing this review. cheers everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AppleCEO, Thank you for the positive review! We're glad you like the great sound, lightweight design, comfortable fit, and overall performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
Prefer over XM5
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer this over the XM5 as it's foldable and easy to carry around. The noise cancellation on this is great, it provides me good time on many flights that I have been on. Battery is great as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DuyT, Thanks for sharing your review on the Sony XM4 Wireless headphones. We're glad that you like the folding design and lightweight feature of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
So good I bought it twice!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a pair for myself and my wife loved them so much that I needed a second pair so I could get my headphones back for myself. Perfect for doing household chores and zenning out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChipHaynee, Thank you for sharing your positive experience with the WH-1000XM4 headphones! It's wonderful to hear that you and your wife are enjoying them so much that you needed a second pair. These headphones are indeed perfect for household chores and finding a moment of zen. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Newly found love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise canceling and ambient option when someone is speaking to you. The side of the headphones is a control panel and it is super easy to use! The battery life also last a while and I’m a frequent user. If you’re looking for something loud with quality? These are it! Note: just turn the speak option off if you’re a singer because your headphones will think your talking to someone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billehh, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Sony - WH1000XM4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC is the best I ever heard, I tested it with a loud bathroom exhaust fan and it is able to almost completely remove the noise. You cannot ever hear the toiled flushing! Really, really impressive. Comfort is also exceptional, you can wear it for many hours without even remembering you have it. The sound quality is good for commuters, frequent travelers, and for outdoor listening, which is the main target of this product. However, if you are looking for Hi-Fi, this is not the right product and you should look for brands specialized on high fidelity. Like other reviewers noticed, the bass are not well controlled and the midranges, in particular voices, are muffled. You can correct this in some extent by using the built in app, but overall you will still miss some excitement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leonardo,
Thanks for sharing your review and experience with the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Good battery life, great noise canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Claire,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the noise canceling, battery performance and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great soundstage, but lacks in sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been eyeing these headphones for over a year and finally cracked after my Bowers&Wilkins PX headphones' left ear piece broke off after a couple years of use (ironically, the same thing happened to my B&W P7s...). Anyways, enough about that, let's get into the actual product at hand. Sound quality: the sole reason why I'm giving these headphones 3 stars (I'm usually a 5 star reviewer). The good: Upon first listen, I was quite impressed with the sound stage of these headphones. It is much more immersive than any other headphones I've tried. The low frequencies were the most impressive: there are tones and depths that I haven't found with any other headphones. The bad: although it has a large sound stage, it really lacks in the middle frequencies. Many songs feel almost muted and muddled. I'm often left wanting more from these headphones, as it the sound often feels like it is missing something. The high frequencies are somewhat crisp, yet much less crisp than B&W (granted they are known for being bright and crisp). And as much of a bass head as I am, the bass is perhaps a bit too aggressive. I can see myself getting exhausted during a multi-hour listening session. While these headphones excel on illuminating low frequencies, the mids and the highs are just quite flat. Reading all of the other reviews, I was expecting the sound of these headphones to knock my socks off, but in reality, I am left wanting something more... Noise-cancelling: I'm quite impressed by the noise-cancelling. It blocks out almost all ambient noise, much more than other headphones I've tried. It also does not violate the authenticity of the music nearly as much as other headphones do. Comfort: quite light-weight and comfortable. I could easily wear these for 5+ hours and not be bothered. My one complaint is the size of the ear cups: they are a bit large and do not create as good of a suction as other headphones do. They are also not replaceable, something I admired about B&W's sheepskin ear cups. Accessibility: it took me a bit to figure out how to adjust the volume and turn pairing mode on but for the most part, it is pretty self explanatory. I would prefer actual buttons rather than the tap/slide feature for play/pause and adjusting the volume. I can see this feature deteriorating over time, and I often have to attempt numerous times to actually pause the music. All in all, these headphones have left me feeling empty. While the sound quality is definitely better than most in its class, it has room to be so much better. If I could afford it, I would likely keep these for commuting and travel and pick up a nicer pair of non-noise-cancelling headphones for at home listening. However, I can only afford one pair of headphones. As such, I wouldn't be surprised if I end up returning these and picking up the Bowers&Wilkins PX7's instead. While I don't expect the PX7 to have as immersive of a sound stage, I expect them to be much more honest about the sound. These Sonys just really lack in exposing and appreciating the mids, especially without having impressive high frequencies to make up for this. They are a solid pair of noise-cancelling headphones for your average listener, although I expect audiophiles to be a bit disappointed by them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yerbderb, Thank you so much for your honest review. If you still have the unit with you, we'd love to troubleshoot this and make this a better experience for you. For the sound quality, we recommend having them updated with the latest firmware version using the Sony Headphones Connect app to fine-tune your music. In this application, there is also an equalizer that can be used to tailor the sound to your liking.
Should you need further assistance with your WH-1000XM4, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
100000/10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is insane . Overall great sound quality. Best headphones I’ve ever purchased. Takes music to a whole new level .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TraceJ,
It is truly wonderful to know that these are the best headphones you have ever purchased! We are thrilled that the powerful bass and overall sound quality have taken your music to a whole new level of immersion. The WH-1000XM4 is designed specifically to deliver that premium, high-resolution audio experience, and hearing that it has transformed the way you listen to your favorite tracks is the best feedback we could hope for.
We really appreciate you being part of the Sony family.
Best regards,
Dominick
- Pros mentioned:Sound quality
Sony XM4 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing clear sound quality with the comfortable fit. The padding and sound quality is absolutely amazing. The touch pad features on the side are a bit inconsistent but that is the only complain.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, Thank you for your fantastic review of the WH-1000XM4 headphones! We're thrilled to hear that you love the clear sound quality and comfortable fit. We appreciate your feedback on the touch control panel and will use it to improve our products. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones and does a good job noise cancelling i use for school and it blocks out the environment noise in the library pretty well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Camie,
We are thrilled to hear that your WH-1000XM4 headphones are helping you stay focused in the library! We take great pride in our noise-cancelling technology, and we are glad it is providing the quiet environment you need for your studies.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Bass, Comfort, Sound quality
Deeper bass than AirPods Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AirPods Pro are my daily drivers but these take the experience to a whole other level. The bass is noticeably louder, and the 360 degree audio is cool. I also like how it can switch between two Bluetooth connections and you almost forget you’re wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stop, Thank you for the amazing review! We're glad to hear you appreciate the powerful bass, 360-degree audio, and multipoint connection feature of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam