Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound 4 your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and sound quality. My 3rd pair they last easily 1yr- 1 1/2yrs. Unfortunately my last pair stopped charging. Sony offers a good warranty, however I use them daily and couldn’t wait so I bought another pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WiseShopper,
We are delighted you appreciate the great price and sound quality of the WH-1000XM4, and we truly value you choosing them for your third pair. We are sorry to hear your previous pair had a charging failure. Since you couldn't wait for a warranty claim, for future reference, charging issues can often be resolved by using a lower-wattage charger (like the port on a computer) or performing a soft reset by holding the power button while plugging the cable in. We hope your new pair provides you with many more years of excellent performance! Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Best Headphones I've Had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome! Best ones I have had for years. Noise cancelling is excellent, there are tons of options and features too! I don't know if I would consider myself an audiophile but I can say that the sound quality is top notch. If you are picky about good sound. These are worth it. And the headphones are comfortable even while wearing glasses!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpazticFox, Thank you for the 5-star rating! Good to know you like the excellent noise cancelling function, cool new features, great sound quality, and comfortable fit even when wearing glasses. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great on the airplane
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for long distance flights and they did not disappoint. Great noise cancellation to block out engine hum and surrounding people. Was helpful for reducing the sound of a crying baby. Also produced good sound quality for airline movies. I still like to use the cable to be able to connect without WiFi and it worked great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MRoath,
We're so happy to hear your WH-1000XM4 headphones were a hit on your long flights! It's fantastic that our noise cancellation effectively blocked out the external noises – that's exactly what we designed them for. We're also thrilled you enjoyed the great sound quality for your in-flight movies and found the wired connection convenient.
Thanks for choosing Sony and sharing your positive experience. We hope your headphones continue to make all your travels more enjoyable!
-DiegoV
- Pros mentioned:Sound quality
Quiet Ears = Quiet Kids
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a direct correlation between how noise cancelling my kids headphones are - and how noisy they are to others. This keeps the noise in both them and their ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justgoing,
It brings us great satisfaction to hear that the noise cancelling and sound containment of the WH1000XM4 are making such a positive difference in your household.
The WH1000XM4 is perfect for maintaining that balance, as it features our Dual Noise Sensor technology to block out external distractions and precise voice pickup with advanced audio signal processing to ensure a high-quality experience for the listener and those around them.
Thank you for making Sony part of your home entertainment.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality, Weight
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line noise-cancelling. Comfortable, and lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myko,
Great! We're thrilled that you like the noise canceling function, comfort, and weight of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Sony XM4s
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost a year of ownership and constant use 10+ hours a day for school, work and so on: I want to say that the battery life is insane, lasting all day and sometimes 3 days of heavy use. Charges fast but could be faster. Noise cancelling is way too good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nate, We're glad you are impressed with our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Fantastic Bluetooth headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned Stax, Sennheiser, and Bose headphones. These Sony wireless Bluetooth headphones are by far the best. They sound fantastic and are extremely comfortable. You can wear them for hours and not know they are there. Noise reduction works great and the right earphone can control volume and song selection. The other day I cut the grass wearing these phones and could not hear the mower. I could have cut another yard or two.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi drums, we're glad you like the sound quality and comfort of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
bear purchase I’ve ever made
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never owned noise cancelling headphones before and the moment I tried these I was amazed. It did take some time to get used to, but I highly recommend. They are extremely comfortable and the sound is impeccable. As a film editor these headphones will become extremely in my future projects.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rebecca, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Premium headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these to use around the house or when traveling and it definitely hits it out of the ballpark. Great sound and comfort. The noise cancellation is phenomenal. The sony app is also great where you can tweak the EQ and various settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Madrid,
Fabulous! Glad to hear that your WH1000XM4 headphones perfectly suits your needs and expectations. We really appreciate that you like the premium sound, comfortable fit, noise cancellation, and Sony Headphones | Connect app which will let you fine-tune your music to your liking. Thank you for an awesome feedback and for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Worth The Money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Has awesome sound and is really good with blocking out other noises. Bettery life is great and comes with a cool carrying case! We love it so much, we bought 2 more for other members of the family. Well worth the purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReubenP, nice! We are happy to hear that you love the sound quality, battery and carrying case of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been one of my best purchases yet! The sound quality on them is great and I love the travel case that it comes with. I even recommend my family to get a pair of their own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zico,
Thank you for choosing Sony!
It brings us great joy to hear that the WH1000XM4 headphones have been one of your best purchases. We're glad the sound quality and travel case have made a positive impact on your experience. Your recommendation to your family is truly appreciated and motivates us to continue delivering exceptional products. Thank you for sharing your kind words!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Worth the money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, battery lasts all day. The battery doesn't seem quite as good as advertised, but I often have them on 12+ hours a day and never have to charge them before bed. Noise cancelling is crazy good. I've had these for about 6 months and there are no signs of wear - build quality seems sturdy. I do wish you could have them on and charging at the same time for when the battery inevitably deteriorates.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fourtwo, Awesome! We are glad that you like the sound quality and battery life. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Best sounding headphones, with one annoying issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start off by saying I loved the Sony XM4's. They were very comfortable, easy to use, and sounded great. They could pair with 2 devices at once, so I could use them with my Iphone and Macbook together. I ultimately returned these though due to an annoying hissing sound in the right ear cup. I had tried many things to correct it, but after looking it up online, I saw many people with the same issue. The problem is with the way the noise cancelling corrects for quiet environments. If I deactivate the noise cancelling, the hissing goes away. However, I bought these to be ultra quiet. Hopefully Sony with correct this issue so I can buy an updated version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duckies,
We're glad that you like the comfort, user-friendly functions, sound quality, and multipoint function of the headphones. It's unfortunate that you had to return it because of a hissing sound. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the headphones and the noise cancellation (my main reason of buying them) was really good I could barely heard anything else besides the music, also loved the fact that I could use them for my computer as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bebop,
Thank you for choosing Sony!
We couldn't be happier to hear that you love the WH1000XM4 headphones and their exceptional noise cancellation. It’s wonderful to know they provide such a focused listening experience and that their versatility with your computer adds to their value. Thank you for sharing your positive experience—it truly motivates us to continue offering products that enhance your everyday moments.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Love Sony's Sound Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the features on thus noise cancelling headphone. It offers many of the same features as Apple and Bose. I've always been satisfied with Sony's sound quality. They're also comfy, even after hours of editing photos, and the grey color matches much of my equipment which give it aesthetic bonus points.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derrick, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
Better than the Bose QC35 II
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a pair of Bose QC35 IIs with these headphones, and I would say that while the Bose headphones are very good, the XM4 is superior in nearly every respect, with regard to ANC effectiveness, sound quality, bass. I'm a little annoyed, with long hair, with the double-tap to pause feature though, it takes a few tries to get right sometimes, and I miss having an actual button for that like with the QC35 IIs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trav, thank you for upgrading to your new Sony WH-1000XM4! We're very happy to know you're enjoying the incredible noise canceling feature, great sound quality and bass of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Compact, comfortable, overall great.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality. Noise canceling is the best i have come across. I love the fact that i can fold them up and travel with them. Battery life is insane, took them to work and used them for four eight hour days. Towards the end of the fourth i got the low battery warning. Overall very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnSmiles, Great! We're very pleased to hear you like the amazing sound quality, industry-leading noise cancellation, comfortable fit, and excellent battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Almost perfect with some quirks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What's great: Very comfortable to wear. Solid construction. Good sound. Noise cancelling is very good. Sound quality seems also very good. Folds neatly into a small carrying case. Cool color (midnight blue) Needs improvement: This is my personal preference but volume control, swiping up on right cup feels awkward. Forward and backward feels natural. Adaptive sound control didn't work well for me. When I tried it, it kept changing mode every 30 seconds or so. I just turned it off. Overall, I really like it. Even more so when I got money back because price dropped within 2 weeks of purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IowaCountryBoy,
Thank you so much for the 4 Star review!
We are thrilled to hear you are satisfied with the comfortable fit & build design, outstanding sound quality, color & carrying case, and industry-leading noise canceling function of our WH-1000XM4.
We greatly appreciate your feedback with the touch control sensor of these headphones. And for the adaptive sound control, you may find the following link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
Romeo
- Pros mentioned:Bass, Comfort
So good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been sooo worth it. They are so comfortable and easy to setup. You can edit the audio to your liking and I love how you can adjust the bass. I really enjoy them for the occasional jamming sesh!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CeciliaD, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Best Headphone Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They’re nice to use around the house when I’m cleaning, when I’m working and needing to concentrate, or if I simply want to lounge and listen to music. They’re comfortable. The sound is awesome. I like how you’re able to use the google assistant. I contemplated going for the beats because of their price, and I am happy I didn’t make that mistake. These are more expensive, but they are well worth the money spent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SummerTime,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph