Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
My Favorite Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite headphones I have ever owned. They work great for listening to music or audio books. They are also great when I have a meeting so I don't have to use the computer speakers. They fit great and don't make my ears feel gross.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanG, That's awesome! We are thrilled to hear your new Sony wireless noise canceling headphones are your favorites. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vinecent
- Pros mentioned:Sound quality
XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is super worth buying! The noise cancellation is unlike other headphones as it doesn't have a weird affect on your ears. The sound quality is also exceptional. The only drawback I see is the volume isn't as long as some other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielB,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about its volume is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
The overall volume may vary depending on the source content. Make sure to adjust the volume of the headset and source device. Reconnect the headphones again with your source device. It is also recommended to wear the headphones properly.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
-Ralph
- Pros mentioned:Sound quality
Awesome sauce
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] really good headphone, if you turn a find a headphones while really good noise cancellation this would be a good pick,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yona,
Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Get a set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first pair of headphones and I couldn’t be happier. Comfortable and easy to setup, I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rainmank2002,
Perfect! We're thrilled that you like the comfort and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Outstanding
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding purchase, these have been the standard for a few years and perform as well as the newer XM-5 without a few of the bells and whistles. But at 1/2 the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave,
That's great! We're glad to hear that you like the performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Great price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really need them, but at the price they were at had to buy them as a future gift, to good to pass up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Docsgn,
We are ecstatic to learn that you found such an incredible deal on the WH-1000XM4! Even if they weren't an immediate need, we are certain that whoever receives these as a gift will be thrilled with the industry-leading noise cancellation and sound quality. It is wonderful to hear that our products continue to be a "must-have" for your gift-giving.
Thank you for trusting Sony to be a special gift for your loved ones
Best regards,
Dominick
- Pros mentioned:Sound quality
very bad noise cancelling over the mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I use this headset for a phone calls, my frind complaint for the loaud noise this headset collect, other than that, good sound with some tweak of course.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent,
We are glad to hear you are enjoying the good sound of your WH-1000XM4 Headphones with some tweaking, but we are sorry to hear about your friend complaining about loud background noise during phone calls. This specific issue is sometimes caused by how the Speak-to-Chat feature is set up, or it could be related to the device's Automatic Wind Noise Reduction which might require a check in the Sony Headphones Connect app to ensure optimal performance when using the microphones for calls. We appreciate you choosing Sony and hope you can resolve this minor call issue.
Best regards, Eliab
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve loved Sony headphones throughout the years as early as the 1990’s (Walkman). The previous wonky headphones were great but this new model is just plain amazing. The noice canceling is second to none. I definitely highly recommend this headphones to all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SFOguy, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay
- Pros mentioned:Sound quality
A real stand out.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glowing reviews from audio magazines are well justified. I've never owned a wireless set that reproduced sound so well. I don't generally gush over things in reviews but Sony has a real accomplishment here. It hearkens back to the audiophile reputation Japanese companies had through the 80s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi barrowlands,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Great Sony headphones.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I was thinking of buying wireless noise canceling headphones I searched for good headphones at 2 different sites and talked about the ones I bought at Best Buy. I even got next day delivery. The sound is amazing. It has been years since I had a set of headphones and glad I have them now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dano,
You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned various JBL models of headphones and really wanted to try these out and these have been by far the best headphones ive owned in a really long time!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Djuan,
That's great! It's nice to hear that you appreciate the overall quality and performance of our WH1000XM4. We thank you for your honest feedback. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Mx4
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noice canceling and decent sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JovannyR, We’re glad to hear you’re loving the excellent noise canceling and enjoying the sound quality! Those features really make them stand out for a top-notch listening experience. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort
great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sony headphones so much, I got these after returning my beats studio 3 because when i took them off, it would pull on my hair and my sony headphones doesn’t pull my hair so it’s easy to take them off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi erica,
You made the right choice with the Sony WH1000XM4! We're glad that you like the fit of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Headphones I’ve Ever Had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely great. I just picked them up today and used them, and the audio and noise cancelling quality is incredible. The app is also really easy to use. I was gonna get the Bose 700’s at first, but I chose these instead, and I am not disappointed. I highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yeetification,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color is beautiful. Perfect for the gym. Noice cancelation works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaR, Excellent choice! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
New NC King
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned Bose noise cancelling headphones for years. Was up for upgrading my QC35 II and debating over this and the Bose 700. The new Sony WH-1000XM4 wireless headphones is a clear winner compared to other noise cancelling headphones in the same price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi toto,
You made the right choice in upgrading to the WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Noise-Cancelling headphones are wonderful. I can listen to music with high quality sound without the interruption of external noise. Great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AudreyD,
Awesome! We're glad that you enjoyed listening to your favorite music without any distractions and with a good sound quality of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best noise cancelling headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best boise cancelling headphones i have owned. I have owned various headphones and the noise cancelling on these is top tier. 10/10 would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
Thank you for your feedback. That's nice to hear that you are pleased with the noise canceling capability of our Sony WH1000XM4 and making it as your number 1 in your list. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! Enjoy! - Marco
- Pros mentioned:Sound quality
Awsome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been a beats fan forever and these sony headphones blow them away. the app even profiles your ears (with camara) to give you the best quality sound..there sturdy and now is the time to buy on sale. you wont regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuyer, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
great for college student and long trips
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality, I have two of the previous versions, (XM3) this ws for my daughter, she loves them. great sound and the noise cancelling is amazing. highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gourmetchef, we're glad you and your daughter are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl