Explore the latest Back to School techShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

No content
  • Angle. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 11. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 12. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 13. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 14. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 15. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 16. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 17. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 18. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 19. Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Sony NFL Official Headphones of the NFL.
  • Speak-to-chat technology is a simple way to automatically stop the music, let sound in, and hold a conversation.
  • Seamless Multiple-Device Pairing: Quick and Smooth Device Switching at the Touch of a Button.
  • SONY BATTERY LIFE: Up to 30 hours of battery life (10-minute charge for 5 hours of playback). Quick charging (10-minute charge for 5 hours of playback). *Actual performance varies based on settings, environmental conditions, and usage.
  • TOUCH CONTROL SONY Touch Sensor controls to pause/play/skip tracks, control volume, activate your voice assistant, and answer phone calls.
  • In the box, you will find a USB Type-C cable, a headphone cable, a carry case, and an adaptor plug.
  • CLEAR HANDS-FREE CALLING: SUPERIOR CALL QUALITY WITH 5 BUILT-IN MICROPHONES AND ADVANCED AUDIO SIGNAL PROCESSING
  • Premium Noise Cancelling: Hear every word, note, and tune with incredible clarity.
  • Sony WH1000XM4 Noise Cnaceling Headphones video 0 minutes 21 seconds

Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

Model:
WH1000XM4/B
SKU:
12558199
Highly rated by customers for:
$329.00
Save $93.49
The comparable value is $422.49

Customer reviews

Rating 4.7 out of 5 stars with 12645 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 310 Showing 6,181-6,200 of 12,646 reviews
  • Pros mentioned:
    Sound quality

    Headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound. Sounded like really clear and a TV like experience of sound

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JaneS,

      Thank you for choosing Sony.

      We're glad you enjoyed the WH1000XM4's sound quality. It truly provides a clear and immersive audio experience reminiscent of a TV-like sound. In addition to its outstanding sound performance, the WH1000XM4 also features advanced noise-canceling technology that adjusts to your environment, creating an optimal listening experience whether you're at home or on the go.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Exellents product

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio is spectacular, it has great sound fidelity, and the characteristics it has exceeded expectations, it is a very good product

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SoniaF, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    comfortable and great noise

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable and have great noise reduction.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MistBear, we're glad you like the comfort and noise canceling feature of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Great sounds, 50% of the bass I crave

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, super clear, I like a little more bass, but I like big subwoofers and Skullcandy crushers. Soooo..

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello lilspoon,
      Nice! We're glad that you appreciate the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Awesome!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I’ve gotten these i’ve used them everyday. The noise cancellation feature in these is the best that i’ve tried

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarvinL,
      Awesome! Thank you for your purchase and we are very happy that you are enjoying your Sony WH1000XM4 and its noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Good cans. They gave me a headache...

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony XM4's have great sound. I compared them with the Bose Q45s to see which sounded better and most comfortable. The XM4s sound was ok. It didn't blow my socks off. I think sound is subjective. Comfort-wise, the Sony's gave me a headache. I could not wear them all day when focusing when I am WFH. Too much squeeze on my head. Many reviews say that the XM4s are some of the best on the market. (I didn't try the XM5 because I want folding headphones.) However, I preferred the lighter, smaller profile Q45s over the heavier XMs. ANC was about equal. I also tried the new Beats Studio Pro that recently came out. I loved the sound. They were NOT comfortable. So.... the XM4 are good cans. I liked them. However, I prefer my Q45s. I forget they are on my head.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MoyaH, Thanks for sharing your review/feedback on the Sony WH1000XM4 wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Top notch

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High-quality, comfortable headphones. The noise cancelling is excellent as well as the sound. The Alexa feature is very convenient also.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fantastic,
      Awesome! We're happy to hear you are enjoying the amazing sound quality, noise canceling features, comfortable fit and Alexa features with your WH1000XM4. Intelligent and intuitive, these headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Best noise canceling of my life

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling feature saved me on a long flight while sat behind a literal *row* of toddlers. I will never fly without these again.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnnaW,

      That's very nice! We're glad to hear that we can help you out with your flight using the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Love them

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones. Very durable. They have fallen from high places due to my work environment. I work in construction, zero issue with the headphones. Truly love them. Just wish I could every once in awhile replace the padding or somehow clean them a little better since I do sweat a lot while I'm working.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JIMaximo,

      Great! We're thrilled to know that you like the sound quality, durable design, and overall performance of the headphones. Having read your review regarding the earpads replacement, while it is possible to replace the WH-1000XM4 earpads yourself, we recommend that you have them replaced by an Authorized Service Center. If you take care of your WH-1000XM4 headphones, they should last for several years. Please follow the link below for some tips on how to keep your Headphones in mint condition, and extend the life of your Headphones.

      https://www.sony.com/electronics/support/articles/00286804?cpint=pro_en_00299097_whm4-hptips

      Regards,
      Jess Sony_US

  • Pros mentioned:
    Sound quality

    Sony - WH1000XM4 Noise-Cancelling Headphones

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones worked great and did a good job of making my flight more peaceful

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Amazing, jrwilker! We're extremely pleased it suits your needs and expectations. Thank you so much for sharing your excellent experience with your WH-1000XM4 and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can only hear what you’re listening into! Blocks all the noise around you and that’s what I need!! Pretty cool!!

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LissaT,
      That's awesome! Thank you for your purchase and for sharing your review. We're glad that our WH1000XM4 did its job in blocking unwanted noises so you can enjoy your favorite music. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Great buy!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. Still utilizing it with no issues and getting used to the controls. Sometimes it will switch from noise canceling to else but I think it’s more a user error than system error.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FB1804,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. Regarding the noise canceling function, the steps on this link may help resolve the issue:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328

      Manuals and help guides are also available through our support website. Please refer to this link:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/manuals

      Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Great headphone!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to connect to your phone and the app is easy to use. The noise canceling feature is amazing and the sound quality is great. Worth the price. I also love it comes with cords if you want to use a headphone jack on computer.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    So great I bought another pair.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase second time buying these headphones. Gave my first pair to my brother that I had for 3 years.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jodian,
      Wow, that's great! Thank you for trusting Sony and we are grateful to have you as our customer. We're happy that you are enjoying your second WH1000XM4. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Great quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they said noise cancelation they really meant it. I absolutely love these headphones and super easy to use.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SamanthaC,
      Great! We're glad that you are pleased with the noise canceling capability of our XM4 Headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Good

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still going stong after 1.5 years. These are the best Bluetooth headphones I have owned and wouldn't trade them for anything at the moment.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Puntwiss, Awesome! We are so glad to hear that you are happy with your WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Love it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product I’m loving it. Love the option that noise cancellation is an option

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlejandraM, it is nice to hear that you love our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Sound cancelling

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound cancelling system is kinda crazy. Sound is great too! Very much worth the price.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoahH,

      Very nice! We're happy to hear that you like the noise canceling and sound quality of the headphones.
      Thank you for choosing Sony!

      -David Sony_US

  • Loved it so much, we ended up buying again

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. We bought the same headphones in December 2024, but it was stolen. She loved these headphones so much that we bought it again. She would not buy Bose nor Beats. Just Sony! She is very happy!

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your positive review, SatyajitvN! We are really happy to hear that you love your new WH-1000XM4 headphones just as much as the previous pair purchased in December 2024. We're sorry to hear about the theft, but it's fantastic that you chose Sony again over Bose and Beats. Your satisfaction and loyalty to our products mean a lot to us. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your headphones and thank you for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Sound quality

    very nice headphones

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphones i've ever had too be very honest. good noise cancelling though it does slip whenever i go to the gym but overall a good buy.

    This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lummm, we're glad you like the noise canceling feature and the fit of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl Sony_US

Page 310, Showing 6,181-6,200 of 12,646 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.