Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Feedback
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!! But the color is not what I expected.The noise canceling feature is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZunP, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first pair of noise cancelling headphones, and I am never going back. It is perfect for me while working from home. I have used it hours on end without feeling any headaches
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jennnnnnn,
You made the right choice with the Sony WH1000XM4! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these on black friday cause I've been waiting for a price drop. I love the sound. It adjusts according to ambient sound and cancels really well. Stylish with a nice carrying case. They ain't cheap but they are quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
We're glad that you're happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, sound is amazing. Would definitely recommend to others. So happy with this purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeeannB, we're glad to hear that you are happy with your purchase! Enjoy your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Headphones lover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones was for my son he said the noise cancellation is better than Beats cancellation in overall he said sony are better than beats .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ben3120,
That's very nice to hear! We're glad your son likes the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Worth every penny! Best headphones of 2020!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research on these headphones a boy were they on point! These headphones have great build quality, noise cancelation, and awesome sound quality. I am glad that I splurged on these Sony WH-1000XM4 headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hurtem,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Great for under 200$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little old but for under 200$ they are a fantastic deal and a great gift!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, Zuccaro!
We are so pleased to hear that you feel the WH-1000XM4 headphones represent a fantastic deal for under $200! While newer models are available, the XM4 continues to deliver industry-leading performance, and we agree that it makes for a great gift and an exceptional value.
It's rewarding to know that this headset continues to be a favorite among our customers.
Thank you again for sharing your experience and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great i need to concentrate when im doing my online classes. I dont hear anything in the house except my class when i use these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Linda,
Thank you for the purchase! We're glad to hear that you like the headphones for your online classes. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
ANC is best in class
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pair of headphones is absolutely amazing when it comes to the active noise canceling features provided in the software. Default EQ options cover a broad spectrum and customizable ANC gives a top tier listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hiro,
Great! We're glad that you're enjoying the amazing features of the headphones like its noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.
~Ralph
Thing thing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pretty good and durable too, I wish the charger was longer, but overall it was a good thing to grab first if you didn’t have a pair before
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akash,
We’re glad the WH-1000XM4 is serving as a great first pair of premium headphones and that you're finding them durable for daily use! While the included 20 cm (approx. 8-inch) USB-C charging cable is designed for portability, you can safely use any longer, high-quality USB-C cable you have at home to make charging more convenient. We hope you continue to enjoy the industry-leading noise cancellation and long battery life. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Enjoying the features and quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying this headset. I had a 2 year old Bose headset and a internal wire broke and Bose would not fix but was willing to give me a small credit towards a new one. I decided to try this headset. While new, I am very pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
amazing quality headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love this headset i take it everywhere with me. especially great on long road trips
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lindsg,
Thank you for choosing Sony!
We're excited to hear that you love your WH-1000XM4 headphones and take them everywhere with you. Knowing they’re your go-to companion, especially on long road trips, means a lot to us. Thank you for sharing how they enhance your journeys—we’re grateful to be part of your adventures!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. I use them for hours, ANC works well.
I would recommend this to a friend - Pros mentioned:Bass
Fantastic effects
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones provides high feel of thr bass music could enjoy the depth of the music!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KKRR, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life
Nice set of headphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Pretty good for the price, fits comfortably, long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi King,
You made the right choice! We're glad that you like the fit, comfort, and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Wireless Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound output is rich and you'll never miss a bit!! Brilliant headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nash, we're glad you like the sound quality of our product! Thanks for choosing and purchasing Sony! ~Earl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds for listening music and playing movies on phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RuzellF, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing noise canceling
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, some of the best headphones I have bought, kinda suck that they are not water proof but still great for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GusR, we're glad you like our product! We appreciate your feedback regarding your SONY unit. Unfortunately, this headset is not waterproof. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Cons mentioned:Price
Best headphones I’ve ever had !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a little while to get used to the feel on my ears. Other that that these headphones are great! Using it to speak on the phone isn’t all that great but slightly better than the XM4model. Lastly they are a bit pricey...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradP, your investment will definitely be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
King of ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, coming from the WF-1000xm3 wireless headphones these are king of ANC. My only complaint with these headphones is that if you lay down and still for too long they automatically turn themselves off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrGeeeee,
Thanks for giving the product a perfect rating! Good to know you're enjoying the sound quality and noise canceling of your new WH-1000XM4 Wireless industry-leading, noise-canceling Wireless headphones! The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you.
We do apologize for the inconvenience. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function).
Thanks for sharing your feedback and for trusting Sony!
-Jess