Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. The sound is great. The noise canceling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Eli47,
Perfect! It's nice to hear that you are pleased with the sound quality and excellent noise canceling capability of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, you really cant hear other people when listening to music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeoR,
That's great! We're glad to hear that you like the noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great quality and true noise canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch noise cancelation. Liked it. Worth of buying!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Atik, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing handphones, cancels out everything around you… good for gym workouts
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MicahM! We are happy to hear that you are enjoying your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The best of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Demasiados buenos excelente sonido y calidad y con cancelación de ruido
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarR, we appreciate your positive review of our product. We're glad you like it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Buy theses!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, feels great on the ears and great build quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidR,
Thank you for the purchase! We're happy to hear that you like the build and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best headphones by far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones i have ever owned. The noise canceling is ridiculous.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerry, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
The BEST hands down. Especially for the price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alright I have owned a lot of headphones and these by far are to most technically advanced and clearest/best sounding ANC over the ear headphones I have ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheTURKS, Great! We're glad that you are enjoying the sound quality and noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Jerry L
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's also some of the best headphones every high Fidelity. Very good noise confident.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryL, amazing! We're glad you like our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are bu far superior to its contenders.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VRMcdaniel,
Thank you for choosing Sony!
We're excited to hear that you recognize the WH1000XM4 headphones as superior to others. Your appreciation means a lot to us, and it motivates us to continue delivering exceptional products that enhance your listening experience. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Bass
Not bad but way too expensive; not what i expected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give these headphones a 3.5 in rating. I only got them because i kept hearing that the bass is better than the bose qc 35 but they aren't, not by a longshot. I tested it with several songs and the qc 35s sound way better. Which was disappointing because of how expensive these headphones were. Also i did not like the touch sensor or the voice control. The touching sensor is very sensitive; the slightest little bump and your music cuts off. And it took me forever to figure out how to cutoff the voice control. Everytime i sang or talked out loud the music stopped. So it isn't very user friendly if you're new to sony. Overall i returned it 2 days later and im happy i didn't get rid of my qc 35s just yet.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lashay,
Thank you for taking the time this write this review. We're sorry to hear that we were not able to meet your expectations with the bass sound, touch, and voice controls and headphones has been returned. The WH-1000XM4 is compatible with Sony|Headphones connect app where you can set the Equalizer which allows you to customize the sound that suits your music, change the function assignments to the touch sensors of both the left and right units and switch between enabled/disabled the automatic audio detection and set the Speak-to-Chat which helps if you have any issues while wearing the headphones. Your feedback is greatly appreciated. We hope that you will shop again Sony in the future and thanks again for purchasing Sony. - Kris
- Pros mentioned:Sound quality
King of Wireless Noise Canceling Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heard these were the king of wireless noise canceling headphones and I think they live up to that name. Cancels out a lot of noise and great improvements to the XM3's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jeremyx,
Great! We're glad that you are enjoying the upgrades we made on the WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
JS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These new Sony headphones work good with my cellphone playing, stopping, and listening to music. There made with good material and better than the Beats Studio 3 headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WD8TB,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Sony xm5000 review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headset. Pricey but you get exactly what you pay for!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielL,
Great! Thanks for leaving your awesome feedback. We're glad that you are satisfied with the audio quality and performance of our WH1000XM4 as well as its amazing features. It's really worth every penny! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Family favorite!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones- showed them to my parents, who are both in their 60’s, and now they want a pair too! Excellent quality and premium sound - very happy i got them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indykka, we're glad you and your family like our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best in class. High sound quality, and looks nice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SerhiiM,
Nice! We're delighted to hear that you appreciate the sound quality and design of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Ana maxing investment for music lovers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp clear , for small studio envrument i recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IrfanRabbani, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Great for isolating during flights. Long battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife hates flying. Got these for her on sale. She loves them, they help her with isolating and relaxing. She likes them better than her gen1 AirPod pros for that purpose. The touch/motion controls are a bit gimmicky. The sound cancelling is noticeably better than my 40 dollar (on sale) anker q30s, but for cost, even on sale, idk if it’s worth the extra $180. The Ankers get 90% of the sound that the Sonys cover. I mow the lawn and do yard work with the Ankers. They work just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeknikRush,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that these headphones are perfect for your wife's travels. We also appreciate your feedback about the touch controls and noise canceling function of the headphones. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
To have the best experience when using the touch sensor, please refer to this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&cpint=spt-subfooter_contactsupport
Regards,
-Ralph
- Pros mentioned:Battery life
Long lasting, quality audio
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best wireless bluetooth headphones, amazing battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrandonS,
That's awesome! We are thrilled to hear that you are pleased with the amazing battery life and quality of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
enjoy the serenity
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Folds up nicely, super long battery life and comfortable and effective noise blocking
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JRod,
That's great! We're glad to hear that you like the comfortable design, noise canceling and battery of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David