Customer Ratings & Reviews

Hi Sheallyd, That's amazing! We're very pleased to hear that these headphones doesn't bother you when you use it for work and good to know you like the lightweight design for wearing them for hours. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hello Trevinchi,
That nice to hear that you were able to use our WH1000XM4 for editing films. Having such a good audio quality, amazing noise canceling capability and awesome battery life, making it the perfect headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco

Hi Audiogenuis, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay

That's great to hear, BrandonB! We're glad that you are enjoying your Sony WH1000XM4 Wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig

Hello Iigo,
Wow! That's nice to know that you are pleased with the sound quality and you appreciate the foldable design of our WH1000XM4. We're also happy that you were able to utilized the Sony app to customize the settings of your XM4 to your liking. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco

Hi Satisfied, We're glad that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay

Hi MovieMan,

You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi 1111, Thank you for purchasing the Sony WH-1000XM4! We're glad your girlfriend loves her new Sony headphones and you feel that the price is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi AJDM,

We're glad that you like the upgrades we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

~Ralph

Hi Rivka,

It’s rewarding to hear that the Sony WH-1000XM4 headphones have been so excellent for you that you purchased a second pair! We appreciate your loyalty and are especially delighted that our sound technology performs so well for you, even with your hearing challenges. Thank you for the strong 5-star review and for trusting Sony!

Regards,
Dominick

Hello Mya2,
Thank you for providing your feedback and we are happy that you appreciate the audio quality and durability of our WH1000XM4. Thank you for choosing Sony! - Marco

Hi Troy,

Great! We're glad that you're enjoying the amazing features of the headphones like the dedicated app (Sony Headphones Connect app) and 360 Reality Audio support. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

~Ralph

Hi Oculus, You've made an excellent choice! Glad to hear you like the amazing sound clarity of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Awesome, Guillermo! Thanks for sharing such a fantastic shopping experience. We're glad to hear you're enjoying all the wonderful technologies that make the WH-1000XM4 so versatile. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess

Hi Sneake, we're glad that you like the sound quality and noise canceling function. Make sure to update the software of the headphones (via Sony Headphones Connect app) for optimum performance. You do have the option to turn off the Speak-to-Chat function by holding 2 fingers to the touch sensor control panel. When using the multipoint function, make sure to turn off or pause the music playback of the device that is not in use. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html

To help resolve the issues with connectivity, you may refer to the troubleshooting steps on this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458

Hope this helps,

~Ralph

Hi DCBA, That's awesome! We're really glad that you like the excellent noise cancellation and you are having a great listening experience using these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for offering a fantastic rating on the product! Thank you for choosing Sony! -Jess

Hi CatherineC, Awesome! Your assessment is spot on! They are designed with portability, as they are lightweight and can fold easily into a case, which you can carry wherever you go. We're also happy you are enjoying the exceptional audio of these WH-1000XM4 headphones. Thank you so much for your purchase and for choosing Sony! -Jess

Hi Monstermom,
Awesome! We're delighted to hear that you found the best noise canceling headphones that perfectly matches your needs and expectations. We always strive to deliver the best quality with our products. Thanks for purchasing our WH1000XM4 and for choosing Sony! - Kris

Hi JMartinez, We're very grateful for this positive feedback! It's wonderful to hear your investment is worth it and you are enjoying the superb features, great noise cancellation, and excellent sound quality these headphones deliver. Thank you so much for choosing Sony! -Jess

Hello Hamid,
Great! We are very excited to hear that you are well satisfied with the audio quality and noise canceling capability of your new WH1000XM4. Thank you for choosing Sony! - Marco