Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Best headphones I've had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comforting and I love listening to rock music with them!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JustinCredible,
Great! It's nice to know that you are enjoying your rock music with our WH1000XM4. Listen for hours without hurting your head or ears, thanks to the comfortable design of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Good for neurodivergent people with sensory issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound cancellation is great and helps a lot with my misophonia and sensory issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HassetA, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life
Better than Bose 700
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using these over a year now. App is easy to use. Great for studying and while flying. I like pairing these to my TV at night so I don't bother others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler,
Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Not Much
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t feel like the sound quality on these is any different compared to my current Shure SE 215 earbuds… The build is fantastic and the headphones are very small. Color doesn’t look as pleasant and vibrant as it does on photos or pictures, it’s more like a boring mix of grey and beige. Noise cancellation is better than XM3 but it still can’t do much against noise such as laptop fans or desktop fans. My head still gets hot immediately as I’m using these. Overall, it was a mistake to give these a second chance. XM4 is intended for traveling on an airplane and maybe loud cities. If you want to listen to music or play games with good sound Quality, look elsewhere. I’ll be getting Shure Aonic earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RSas,
Thank you for your review. We are really sorry if the sound quality, color, fit, and noise canceling function of our WH-1000XM4 did not live up to your expectations. We appreciate your feedback. Despite the issues, we are glad to hear you are satisfied with its awesome build design.
For sound quality, the WH-1000XM4 features an equalizer with the use of the Sony | Headphones Connect app. You can adjust it according to your preferences to suit your overall listening experience. You can also change the sound quality mode from the Sony | Headphones Connect app to "priority on sound quality mode" so the headphones will prioritize the sound quality of your audio device.
For noise canceling, you can enhance this feature by following the steps provided on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
For fit or comfort issues, the WH-1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort.
You may also find the information provided on the following link helpful:
Why do my ears hurt when putting on and wearing headphones? - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
If there's anything we can do to help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Excellent investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! I’ve always used Bose so I was bit skeptical about switching to Sony. But I don’t regret my decision at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyHeadphones, Awesome! We're pleased you've upgraded to your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and the noise cancelling is some of the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TylerB,
Great! It's nice to know that you are pleased with the sound quality and noise canceling capability of your WH1000XM4. Thank you for choosing Sony and enjoy! - Marco
- Pros mentioned:Sound quality
Great for noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great and the noise cancelling is exactly what I needed. My only issue is that they do hurt my ears after a couple hours. Also, I wish that instead of tapping the sides to change the settings, it was a button because it's easy to accidentally change settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saturn1998, Thank you so much for the 4-star rating! We are so glad to hear that you are happy with the noise cancelling and overall performance of the headphones! You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.Try lowering the volume or take a break from wearing them for a while. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, these are by far the best ones i ever bought!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Axel,
Great! We're delighted to hear that you are pleased with the quality of your WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 very good for the gym the price may be high but you get everything you pay for
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyC, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Studio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good sound on a private time in class or on the house
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoR, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Very good, ideal headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these about 2 weeks ago and I instantly fell in love with them. Pricey but the quality makes it worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi marasrocha, we're glad you love our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
husband loves
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got these for my husband and he loves them! high quality sound and freedom of movement - no hearing the cord bang against things. let's him work in peace and zone out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cami367,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Sony hesdphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are still some of the best headphones out in the market, the noise cancellation is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Javier, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with nice noise cancellation, highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pink, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
one of the best headphones you can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic headphones, great sound quality, app could use some work
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UncleFelix, Thank you so much for taking the time to leave us a review of your
WH1000XM4. We're pleased to hear you like great sound quality this unit delivers. If you have any specific suggestions or features you'd like to see on the Sony Headphones Connect app, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grea sound quality and comes with a really nice case to store them in. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aaron, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is amazing, sounds good and has yet to die on me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BjornE, we're glad you like the noise canceling feature and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Superior sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these to replace a broken set of M3’s. The 4’s are better. Have newer features but still have the same impeccable sound you expect with the WH1000 Sony headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mgamom,
We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Very useful for travel and regular
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancellation, and wide for my ears. Really love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MaksymK,
That's perfect! We're very excited to hear that you are loving the awesome noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Nice headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class noise isolation with best in class sound quality. Features can br hit or miss but overall really solid headphones and an especially good deal when on sale.
I would recommend this to a friend