Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12558199
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great ANC
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The active noise cancellation is amazing, when I wear them I forget how loud my surroundings are when I take them off im like “WOW”
I would recommend this to a friendBrand response from SonyListens
Posted .Hi REESE, Thank you for giving these headphones a perfect rating! We're thrilled to hear you like the excellent noise canceling feature of the WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
My fav headset!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! And I thought the Bose headset was great! These sound much better!! Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AppleTVMan, Amazing! We're very happy to hear you're enjoying the excellent sound quality of your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony is better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item to replace the B headphones. Sound quality and noise canceling is better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boji, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Wow! EXCELLENT!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a buy! I put these on in public and I could not hear anything except the music I was listening to! A def must have headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eastcoastguy80,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good stuff
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great for blocking out unwanted noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TommyG, great! We're glad you like the noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Personal opinon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has great sound, and the noise cancelation is what surprised me the most. First pair of sony headphones and I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thoughts,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound quality on this earphone is awesome. The price is a little bit high but I got on sale for good price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vinnie, Great! We're thrilled that you are happy with the sound quality of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Ralph
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful headphones, excellent noise cancelling and audio quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AsimB, we're glad you like the noise canceling feature and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
My New Favorite Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great for noise Cancelling and Clarity. I am very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChacaFolks, Awesome! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them!!! Work great and have amazing sound quality!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a gift for my daughter and she loves them. They work very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WWLII, This is a great gift idea! We're glad to hear your daughter loves her new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Horrible - Do Not Buy!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I would've returned these right away, but it was my first pair of wireless headphones for work and I was excited. I've had them for a couple years now and I am currently looking for different pair. Number one, to adjust any settings, you have to download the Sony app on your phone because it isn't compatible with the PC. So, whenever the darn thing goes into "Speak to Chat" mode on its own just by taking it on and off, I have to disconnect from my bluetooth on my PC and connect to the app and manually turn off this feature, which is not beneficial when I am in the middle of important meetings and working - relying on getting audio. But nope, not with these headphones. Apparently, you can turn off the STC with two fingers on the right side of the headphones, but this is just a pipedream. Recently, it has just started to cut audio for a minute at a time with me just sitting at my desk, not moving, or speaking. These are really the most user unfriendly, annoying wireless headphones ever!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ArianaJ,
We appreciate you sharing your experience with our WH1000XM4. We apologize if you are having issues before with the Speak to Chat feature and having the app only accessible via smartphone. This is not the news nor the experience we want you to have.
Here are some key notes for Speak to Chat feature of our XM4:
- The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
- Due to ambient noise, the speech of the person wearing the headset may not be detected, and the Speak-to-Chat mode may not activate. In this case, try speaking longer and with a louder voice. In some cases, the Speak-to-Chat mode may not activate even when speaking longer and with a louder voice in extremely noisy environments such as in an airplane.
- Music playback is paused while the Speak-to-Chat mode is active only when connected via Bluetooth connection.
- The connected device or playback application you are using may not support pausing of music playback.
About the audio issue wherein it cuts off, you may try this setting the headphone to “Priority on stable connection” mode for better connection. Kindly check this link for the full details.
Sound skips frequently.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
If this not resolve the issue or you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist you.
Regards,
Marco
- Pros mentioned:Sound quality
Better than apple headphones!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones and sound quality that I have had in a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, we're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY!
- Pros mentioned:Sound quality
Very solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can get a good deal its 100% worth. Very comfortable and good noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flames, We are glad that you like the noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Yay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product that matches the description!!! Works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsabelF, we're glad you like your new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
GOOD HEADPHONES
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones, noise canceling is the best now I don’t have to listen to my dads horrible music when I listen to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alan, Awesome! We're glad that you like the noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Noise Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is excellent. The sounds is clear and vibrant. Controls on the ear phone are convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyer, we're glad you like the sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Definitely recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, very happy with my headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allan,
That's great! We're glad to hear that you like the noise canceling of the headphones and happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best over the ear headphone I have ever use. The noise cancellation is by far superior to any other. Love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Franklin, thank you so much for the 5 Star review!
We are really thrilled to hear you love the exceptional quality, features- especially the noise canceling function, and overall performance of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
NC is nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NC is on point! The gesture/touch features for audio control can be finicky but maybe that's just me. Sound is great. Use it for work and gaming. Get them on sale for better value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kha0s, We are happy that you like the noise canceling feature of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Please make sure to update the firmware of your headphones to improve their performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads. Thank you for choosing Sony! Vincent